FTP issues with FileZilla Server

Solved

magnus888 Posted messages 1249 Registration date Status Member Last intervention -
brupala Posted messages 111176 Registration date Status Member Last intervention - 27 Sep 2017 at 08:11

Hello,
I just installed FileZilla Server on my PC.
However, while the window opens correctly, the following lines appear in red:
You appear to be behind a NAT router. Please configure the passive mode settings and forward a range of ports in your router.
Warning: FTP over TLS is not enabled, users cannot securely log in.

How can I resolve this issue?
I would like to specify that I have an SFR BOX.
Thank you in advance for your help.
Best regards.

Configuration: Configuration: Windows 7
Desktop computer
Intel Core
2 CPU 4400 at 2 times 2.00GHz
4 GB of RAM
Browser: Mozilla Firefox

7 answers

Answer 1 / 7

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magnus888 Posted messages 1249 Registration date Status Member Last intervention 312

Here is what needed to be specified Thank you Kaumune :
2
1. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 159
  
  Impeccable, but you can thank ALL the participants ... ;-)
  
  A solution found is the result of ALL the contributions ...
  
  See you later!
  
  0
2. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456 > kaumune Posted messages 22605 Registration date Status Contributor Last intervention
  
  Especially since it was enough to execute the tutu correctly....
  
  0
Answer 2 / 7
brupala Posted messages 111176 Registration date Status Member Last intervention 14 456

Hi,
nothing very unusual,
what do you want to do with this server?

--
and ... Here you go!
0
1. magnus888 Posted messages 1249 Registration date Status Member Last intervention 312
  
  Hello,
  I am trying to save the alarm from a surveillance camera on my PC.
  However, when I program my camera and run a test, I get a message saying: Failed to connect to the FTP server.
  
  0
  1. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456 > magnus888 Posted messages 1249 Registration date Status Member Last intervention
    
    Is this camera on the same network as the server?
    
    0
Answer 3 / 7
magnus888 Posted messages 1249 Registration date Status Member Last intervention 312

Hello,
This camera is connected via a powerline adapter to my home and goes through my SFR box.
I followed the manufacturer's advice and installed FileZilla Server on my PC using the help provided here:
http://www.hds-store.com/blog/utiliser-filezilla-serveur-avec-sa-camera-n3
Then, I enter the information in the camera software (see below), but when I run the test, it fails.
0
1. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456
  
  With all the masking, it's not easy to help you...
  Is the user account indeed an account that you created in the FileZilla server?
  The port seems quite long, normally, the server listens on 21.
  And the IP address, are you sure it's the one of the server?
  Run a netstat -an on the server to check.
  
  0
2. magnus888 Posted messages 1249 Registration date Status Member Last intervention 312 > brupala Posted messages 111176 Registration date Status Member Last intervention
  
  Q : Is the user account indeed an account that you created in the FileZilla server?
  R : Yes
  
  Q : The port seems quite long to me; normally, it's 21 that the server listens to.
  R : I left (to see) the default port of FileZilla server and set the same for the FTP on the camera software.
  
  Q : And the IP address, are you sure it's that of the server?
  R : It's the IP address of my computer as indicated on the page of the link I provided to you:
  (Now you need to retrieve the IP address of your PC, FTP server (where "Filezilla Server" is installed). There are several ways to find out your IP address. Below are 2 solutions to retrieve your local IP address: Your local IP address probably looks like 192.168.0.
  
  0
3. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 159
  
  R : I left the default port of FileZilla Server (for testing) and set the same for the FTP in the camera software.
  
  You are confusing it with the default port used to manage FileZilla Server
  
  Set it back to 21
  
  0
4. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456 > magnus888 Posted messages 1249 Registration date Status Member Last intervention
  
  I have the impression that (like many) you are confusing the administration interface of FileZilla Server and user accounts.
  The administration port is 14147 and the admin account, but that's not the case for users.
  Users are created in step 2 of your tutorial and their port is 21 by default.
  Below are 2 solutions to retrieve your local IP address: Your local IP address likely looks like 192.168.0.
  And this local IP address is? (You can put it, it is not accessible from the internet).
  
  0
5. magnus888 Posted messages 1249 Registration date Status Member Last intervention 312 > kaumune Posted messages 22605 Registration date Status Contributor Last intervention
  
  Where do I put the 21?
  
  0
Answer 4 / 7
magnus888 Posted messages 1249 Registration date Status Member Last intervention 312

Well... Forget it, it's a deaf dialogue
because I only have a PC and I set port 21 on my camera.
0
1. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456
  
  It’s not that complicated to do what you’re asked, instead of doing your experiments on your own...
  I was asking for another PC to test the server from a PC, we get more information about what’s going on, especially in command line.
  Otherwise, you should have logs of the connection attempt on your server, assuming it’s the correct IP address.
  Also,
  did you create a user on the server?
  Is that the one you’re using in your camera?
  
  0
2. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 159
  
  This camera is connected via powerline adapter to my home and goes through my SFR box.
  
  And the PC, it's also at home (on the same local network) and how is it connected to the box??
  There’s also a powerline adapter on the box, right?
  
  0
  1. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456 > kaumune Posted messages 22605 Registration date Status Contributor Last intervention
    
    I suppose he manages his camera with a browser, therefore over the network.
    
    0
  2. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 159 > brupala Posted messages 111176 Registration date Status Member Last intervention
    
    Yes... I'm not sure about this from the beginning... ;-)
    
    0
  3. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456 > kaumune Posted messages 22605 Registration date Status Contributor Last intervention
    
    there are doubts....
    when we only have partial answers, they inevitably thrive.
    
    0
Answer 5 / 7
magnus888 Posted messages 1249 Registration date Status Member Last intervention 312

Here is a diagram of my setup as well as the information that I think is useful.
Sorry for not being clearer.
0
1. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 159
  
  It's pointless to hide the IP address and the port, other than to confuse the issue
  
  Set the port to 21 as already mentioned several times
  
  Temporarily disable the Windows firewall (it was blocking my access to Filezilla Server) as well as any potential security suite, like the crap that is Avast
  
  0
Answer 6 / 7
magnus888 Posted messages 1249 Registration date Status Member Last intervention 312

In the camera settings, port 21 is not allowed!!!
I tried disabling the firewall and my anti-virus (Microsoft Security Essentials): same problem!!!
0
1. brupala Posted messages 111176 Registration date Status Member Last intervention 14 456
  
  You are not in FTP client configuration right now...
  This is not the initial screen.
  Also,
  Do not enter a gateway IP address or DNS on the camera if it does not need to access the Internet.
  We recently had the example of these devices being hijacked by botnets to generate massive DDoS attacks.
  So, without a default gateway, that can't happen to them.
  
  0
2. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 159
  
  ??? It's really not that complicated to apply point 4 of the tutorial you provided yourself: Configuring your IP camera with your FTP server
  
  http://www.hds-store.com/blog/utiliser-filezilla-serveur-avec-sa-camera-n3
  
  You still need to allow FileZilla Server (file C:\Program Files (x86)\FileZilla Server\FileZilla Server.exe) through the Windows firewall
  Disabling it (the firewall) had no effect, probably because you still had the wrong port configured on your camera
  
  P.S.: Your !!! are unnecessary and add nothing
  
  0
Answer 7 / 7
magnus888 Posted messages 1249 Registration date Status Member Last intervention 312

Well alright, I'm an idiot. Initially, I followed point 4 of the tutorial, which is what motivated my first post.
0
1. kaumune Posted messages 22605 Registration date Status Contributor Last intervention 5 159
  
  Besides that, did you (finally) enable port 21 and allow Filezilla Server in the firewall?
  
  Another thing, in point 2 of the tutorial, they create a user, that's good, and they allocate a directory, that's good too, but they don't give any rights to that user.
  
  Check all the boxes outlined in red.
  
  0

FTP issues with FileZilla Server

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