Error retrieving information ([RH-01)]
Hello, I would like to know why on my Samsung Xcover 2 it tells me on the play store error while retrieving information ([RH-01)]. I would like to know how to resolve this error if you know, thank you for sending me an email or replying to me
THANK YOU IN ADVANCE :)
THANK YOU IN ADVANCE :)
3 answers
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Google Play - Error rh01/ rpc:s-5:aec-0:
Problem
The application is unable to obtain the correct information from the server.
Solution
With the phone
Remove your Google account from 'Settings > Accounts > Google'
Once restarted, you can then consider resyncing your Google account
After that, go to 'Settings > Apps > **All** > then Google Play Store
When you are on the application's profile, click on the 'Clear data' option, then 'Force Stop'
Then download Google Play Services
Turn off and then restart the device
Hervé