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True key

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tyfanystone01 Posted messages 3 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,

On my laptop, True Key is installed;
I accidentally clicked on it.
Now I cannot access or open the laptop in question.
My password is not recognized and I can't change it????
Windows 10 laptop
Can someone help me? Thank you in advance

Configuration: Windows / Chrome 56.0.2924.87

3 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    super :)

    no, you shouldn't overload the computer.

    Install Marmiton while reading this: How to protect yourself from malicious scripts on Windows

    It's good for improving security.
    Please press a key to continue the disinfection...
    1
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    Start with the advanced system recovery options using method 1 from this page: Windows Advanced Options.
    If you reach the window asking for passwords, and it's before it gets stuck...
    Turn off the computer twice during Windows loading.
    It will enter repair mode, which will also give access to the advanced system recovery options.

    There, you can try to perform a system restore, choosing a date when everything was working.
    If system restoration is not possible, initiate a reset of Windows; applications will be removed, but user data will not be affected.

    --
    Please press any key to continue the disinfection...
    0
  3. tyfanystone01 Posted messages 3 Status Member
     
    Thank you Malekal-morte

    I understand the approach but when I turn on my PC, I only see my username whose password is no longer recognized and I can't even reset it.
    And I only see true key which asks me without a password

    I have no other option, I don't know how to reset my PC to an earlier date

    It's frustrating.
    -2
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      Are you sure you read method 1 correctly?

      If you reach the sign-in window, you should be able to restart in advanced options as indicated.
      By clicking the icon at the bottom right and restarting while holding down Shift.
      0
    2. tyfanystone01 Posted messages 3 Status Member
       
      Hello,

      it's working :-) great, I had made a mistake and I succeeded.
      Thank you very much Malekal_morte-
      I have a small question regarding the security of my laptop:
      I bought Avast, installed CCleaner. Should I also install an anti-malware? If so, which one?
      Thank you in advance for your valuable advice
      Danielle
      0