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Driver uninstallation issue

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19101949 Posted messages 5 Status Membre -  
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   -
Hello,
I can't uninstall DRIVER DOC.
I have Windows 10
I am sending you 3 links obtained with pijoint.malekal
https://pjjoint.malekal.com/files.php?id=FRST_20170129_t7e14v11h5s13
https://pjjoint.malekal.com/files.php?id=20170129_g10s5q14l12d5
https://pjjoint.malekal.com/files.php?id=20170129_q7y14u15n11x13

Configuration: Windows / Firefox 51.0

3 réponses

Réponse 1 / 3
19101949
 
Thank you, your intervention was effective
thanks again
5
Réponse 2 / 3
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
no more worries?

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Réponse 3 / 3
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Hello,

You should uninstall all of this:
QuickTime 7 (no longer supported and has vulnerabilities)
Spybot - Search & Destroy (not effective)
WinZip 21.0 (you already have 7zip)

Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.

Open Notepad: Windows key + R,
In the "Run" field, type notepad and OK.
Copy/Paste the following into it: 

CreateRestorePoint:
CloseProcesses:
 2017-01-05 15:49 - 2017-01-05 17:09 - 00000404 _____ C:\WINDOWS\Tasks\DriverDoc Auto Start.job 
Task: {3682EA2C-1947-4808-9C21-878BFD0C9B21} - \DriverDoc Auto Start -> No file <==== WARNING
C:\Program Files (x86)\Solvusoft\
 2017-01-09 17:31 - 2017-01-09 17:31 - 00000000 ____D C:\ProgramData\Solvusoft 
 2017-01-08 21:04 - 2017-01-08 21:04 - 00000000 ____D C:\Users\robert\AppData\Roaming\Solvusoft 
 2017-01-05 15:48 - 2017-01-06 17:33 - 00000000 ____D C:\Program Files (x86)\Solvusoft 
 2017-01-05 15:48 - 2017-01-05 15:48 - 00000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Solvusoft 
Hosts:
EmptyTemp:
RemoveProxy:
Reboot:


Once the text is pasted into Notepad,
Menu "File" then "Save As",
On the left, navigate to the Desktop,
In the bottom field, file name put: fixlist.txt
Click on "Save", this will create fixlist.txt on the Desktop.

Restart FRST and click on the "Fix" button
A reboot may be necessary (not mandatory)
A text file will appear, copy/paste the content here in a new message.

Restart the computer.

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