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Sharp Square Green TV K

Walter76 Posted messages 7 Status Member -  
Walter76 Posted messages 7 Status Member -
Hello everyone.
This is my first message here, I often come by to solve my little problems but this time I can't find anything.
I bought a Sharp LC-43CFE4142 TV this morning, I set up the TV all excited and in the upper left corner, there's a green square with a K. Below it is a w and even further below is a 1. At the center top, I have the model of the TV. Useful for giving you the exact model of the TV, but not practical at all for watching TV. I searched through all the menus but nothing works.
I hope someone will have an answer.
Thank you.

7 answers

  1.
    DocteurBruh Posted messages 133 Status Member 20
     
    What have you connected to the TV (externally such as a box or hard drive) and how?
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  2. Walter76 Posted messages 7 Status Member
     
    On the TV, there is only my Freebox connected via HDMI.
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    1. DocteurBruh Posted messages 133 Status Member 20
       
      Did you turn it on (the box)? If yes, on your TV, check that the Freebox is properly detected in the sources.
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  3. Walter76 Posted messages 7 Status Member
     
    The green square and the version of the TV appear on any source. Both on TNT channels and on the box.
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    1. DocteurBruh Posted messages 133 Status Member 20
       
      But is the box detected by the TV?
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  4. Walter76 Posted messages 7 Status Member
     
    When I search for devices, it finds nothing.
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    1. DocteurBruh Posted messages 133 Status Member 20
       
      Your HDMI cable may be damaged; unplug and replug it, reverse the cable, or switch to a different HDMI input on your TV.
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  6. Walter76 Posted messages 7 Status Member
     
    I changed the cable, I had a new one, and also the HDMI port. I have the same result.
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    1. DocteurBruh Posted messages 133 Status Member 20
       
      Ah, contact the support of the place where you bought it because I can't do anything for you.. Sorry.
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  7. Walter76 Posted messages 7 Status Member
     
    I will check directly with Sharp.
    Thank you. I will keep you updated on the progress.
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    1. DocteurBruh Posted messages 133 Status Member 20
       
      D'accord :)
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  8. Walter76 Posted messages 7 Status Member
     
    I just contacted Sharp's customer service, unfortunately, it's a motherboard defect, and it needs to be replaced. My TV only worked for 1 day, I will opt for the "dead on arrival" claim and request an exchange.
    The matter can be closed. Thank you.
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