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Xbox One controller refusing to connect

mricdu59 -  
Hello, I'm contacting you regarding a problem with my Xbox One controller, let me explain:
I bought an Xbox One yesterday, so I set up the console and completed the update and everything was going fine. Then came the installation of the first game; I started the installation and it worked perfectly until 90%. Then the controller turned off and the installation was interrupted on the screen...
I tried to turn the controller back on; the light was flashing but never stayed on... I attempted the synchronization numerous times but nothing works...

Please help me, I didn't buy this for nothing :'(

Thank you in advance

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2 answers

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  1. Céd
    If there are people still experiencing the same issue: turn off the console by holding down the power button. Often, that’s enough to resolve this recurring problem.
    1. Niooo
      I was about to buy two new controllers because of this issue, and your tip worked perfectly. Thanks again!
    2. Nono
      Thank you very much, I was worried about having to buy a new controller.
    3. Nams
      Hooo thank you a thousand times, that was driving me crazy and your tip saved my life.
    4. Lorenzo

      It doesn't work...

    5. Djobks

      It doesn't work... I don't understand...