Uninstall software manager

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mandalor1 Posted messages 39 Registration date Status Member Last intervention -
bazfile Posted messages 58529 Registration date Status Moderator Last intervention - 3 Jun 2021 at 21:31

Hello,

I would like to know if that damn software manager is properly uninstalled

here is the FRST report
http://www.cjoint.com/c/FGAjUhho5zS

thank you for your help

Configuration: Windows 7 / Chrome 51.0.2704.103

8 answers

Answer 1 / 8

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Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention 24 711
Hello,

the Addition.txt report is missing.

Follow the FRST tutorial. ( take your time to read carefully - everything is well explained ).

Download and run the FRST scan, 3 FRST reports will be generated:
- FRST.txt
- Shortcut.txt
- Additionnal.txt
Send these 3 reports to the site http://pjjoint.malekal.com/ and in return provide the 3 pjjoint links that lead to the reports here in a new response so that we can review them.

(be sure to send the reports via pjjoint for analysis).

Please press a key to continue the disinfection...
2
1. mandalor1 Posted messages 39 Registration date Status Member Last intervention
  
  Voici les 3 fichiers
  
  http://www.cjoint.com/c/FGAkIIWkCWS
  
  http://www.cjoint.com/c/FGAkJGbPh7S
  
  http://www.cjoint.com/c/FGAkKh0xTMS
  
  0
Answer 2 / 8
Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention 24 711
Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.

Open Notepad: Press Windows + R,
In the "Run" field, type notepad and click OK.
Copy/Paste the following into it:
```
CreateRestorePoint:
CloseProcesses:
2016-07-24 11:19 - 2016-07-24 11:19 - 00000000 ____D C:\Users\Francis\AppData\Roaming\FLEXnet 
2016-07-24 11:14 - 2016-07-24 11:14 - 00000000 ____D C:\ProgramData\FLEXnet 
```
Once the text is pasted in Notepad,
Go to the "File" menu and then "Save as",
On the left, navigate to the Desktop,

In the bottom field, for the file name enter: fixlist.txt
Click "Save", this will create fixlist.txt on the Desktop.

Restart FRST and click the "Fix" button
A restart may be necessary (not mandatory)
A text file will appear, copy/paste its content here in a new message.

Restart the computer.

--
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1
Answer 3 / 8
Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention 24 711

there were still the files but it seems to be indeed disabled.

--
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1
Answer 4 / 8
Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention 24 711

Well done :)

--
Please press a key to continue the disinfection...
1
1. mandalor1 Posted messages 39 Registration date Status Member Last intervention
  
  What do we do now?
  
  0
  1. Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention 24 711 > mandalor1 Posted messages 39 Registration date Status Member Last intervention
    
    Nothing, it's over.
    Normally, you're supposed to say "thank you".
    
    0
2. mandalor1 Posted messages 39 Registration date Status Member Last intervention
  
  thank you!!!!!!!!!!
  
  0
  1. Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention 24 711 > mandalor1 Posted messages 39 Registration date Status Member Last intervention
    
    You're welcome :)
    
    0
Answer 5 / 8
mandalor1 Posted messages 39 Registration date Status Member Last intervention

It's done, I restarted the computer, should I do a new scan?
0
1. Malekal_morte- Posted messages 178136 Registration date Status Moderator, Security Contributor Last intervention 24 711
  
  No, see what it looks like.
  
  0
Answer 6 / 8
mandalor1 Posted messages 39 Registration date Status Member Last intervention

I had blocked it at startup with Revo Uninstaller and I deleted it, so I don't know if it is really uninstalled. That's why I asked the question.
0
Answer 7 / 8
mandalor1 Posted messages 39 Registration date Status Member Last intervention

so it was indeed uninstalled

thank you for your help
0
Answer 8 / 8
Bruno

Hello,

Thank you for your help and very clear explanations. May I also share the three reports with you, please?:

Here are the links:

https://pjjoint.malekal.com/files.php?id=20210603_z1511g9l10h5

https://pjjoint.malekal.com/files.php?id=FRST_20210603_v6h9s6t10d15

https://pjjoint.malekal.com/files.php?id=20210603_o8t15v12d13e5

Thank you in advance for your help.
1
1. bazfile Posted messages 58529 Registration date Status Moderator Last intervention 20 283
  
  Hello,
  Procedure to follow in the indicated order:
  
  1- Open FRST as an administrator by right-clicking on FRST and selecting Run as administrator
  2 - Copy the entire script that is in the box below:
  Start::
  CreateRestorePoint:
  CloseProcesses:
  GroupPolicy: Restriction ?
  Policies: C:\ProgramData\NTUSER.pol: Restriction
  HKLM\SOFTWARE\Policies\Google: Restriction
  HKU\S-1-5-21-1960184936-3693206097-269202600-1645\...\Run: [ISUSPM] => C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe [222496 2009-05-05] (Acresso Software Inc. -> Acresso Corporation)
  C:\ProgramData\FLEXnet
  EmptyTemp:
  End::
  
  3- Once the script is copied, click on Fix.
  
  Let the correction complete; once it is finished, you will be prompted to restart your PC. Do so as soon as you are asked, see below.
  Then, once your computer is restarted:
  4- You will have a Fixlog file on your desktop, send it via https://pjjoint.malekal.com/ and then put the link generated by Pjoint in your next message.
  5- Reset your web browsers https://forums.commentcamarche.net/forum/affich-37585758-reinitialiser-son-navigateur
  5- CHECK AND TELL ME IF YOUR PROBLEM IS STILL PRESENT
  
  FOR INFORMATION:
  Your version of Windows 10 is not up to date; to check it, go to this page, click on Update now, which will launch the download of Microsoft's tool, just open it, and it will allow you to update Windows 10 to the latest version and will tell you if it is compatible with your PC. Be careful; this update takes some time; if you have a laptop, plug it in, as it would be a shame to run out of battery before the update is complete.
  
  0
2. Bruno > bazfile Posted messages 58529 Registration date Status Moderator Last intervention
  
  Super!! Thanks a lot!
  Here is the link to the fixlog file:
  
  https://pjjoint.malekal.com/files.php?id=20210603_r5o14q5c10l8
  
  0
3. bazfile Posted messages 58529 Registration date Status Moderator Last intervention 20 283 > Bruno
  
  Everything seems fine on my side, is everything OK on yours too?
  
  0
4. Bruno > bazfile Posted messages 58529 Registration date Status Moderator Last intervention
  
  I still have software manager on the PC.. :-/
  
  0
5. Bruno > Bruno
  
  however, I notice that it is in the quarantine folder of FRST.
  
  0

Uninstall software manager

8 answers

5- CHECK AND TELL ME IF YOUR PROBLEM IS STILL PRESENT

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