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mimolette31 Posted messages 497 Status Member -  
mimolette31 Posted messages 497 Status Member -
Hello,

I don't know if I'm "knocking on the right door"?

I had been registered on "Copains d'Avant" for a few years.
When at the beginning of the year I got a PC with Windows 10 and a new email address, I updated it on Copains... and since then, no matter how many times I request a new password, I can't log into my account. I was informed by the Copains d'Avant team that all my details on my account no longer exist because they are only kept for two months (approximately?)

I had found a few childhood friends, but now how can I go about reconstructing all that?
Thank you if you can guide me, since apparently CCM is part of the same group.

Best regards.
mimolette31

P.S. I had a few little problems with you when I changed my email address, but everything was sorted out. But with Les Copains this has been going on for a few months!

Configuration: Windows / Chrome 51.0.2704.103

10 answers

  1.
    jee pee Posted messages 31927 Registration date   Status Moderator Last intervention   9 992
     
    Hello,

    I am moving your message to a more appropriate forum. I have also reached out to a Community Manager who supervises the CCM Benchmark sites.

    Best regards

            a stranger is a friend we haven't met yet.
    0
    1. mimolette31 Posted messages 497 Status Member 29
       
      Hello,

      Thank you and I await advice from you or from CCM

      See you soon
      Regards
      mimolette31
      0
  2. Marjorie Gaulier Posted messages 7746 Registration date   Status Member Last intervention   752
     
    Hello mimolette31,

    the best thing to do is to contact Copains customer service through this form.

    They will be able to check what problem occurred during the email address change that is preventing you from logging in today, and guide you on how to proceed by helping you recover your account.

    It would also be great if you could come back and share what advice you received, as it will surely help others :)

    --
    Community Manager
    1
  3. mimolette31 Posted messages 497 Status Member 29
     
    Hello

    Thank you for your advice (I've been exchanging emails with "Copains..." for several months) without being able to log into my account! And all my data has been deleted according to what they told me in an email (due to confidentiality issues).

    I have sent a new email + I used the link you provided... in case they don't understand my problem with all this!

    Understood, I will keep you updated if I manage to resolve this. So I won't mark the question as resolved yet.

    Thank you and have a good evening
    Best regards
    0
  4. mimolette31 Posted messages 497 Status Member 29
     
    Good evening Crashounette,

    Since I still cannot connect to my COPAINS account, I contacted Jee Pee via private message.
    But he advised me to reach out to you.
    Here is the copied text of what I sent him:

    ====

    mimolette31 - July 23, 2016, at 4:43 PM - Last response on July 24, 2016, at 10:36 PM mimolette31
    Mark as resolved
    Hello,
    I apologize for using private messaging, but my problem remains the same.
    Since your reply, I've exchanged XX emails; I am attaching below the copy of the last one I sent them:

    """""""""""""""""<***@gmail.com>
    6:05 PM (22 hours ago)

    To Copains
    Good evening,
    I just tried to log in again, it’s not working: I type in my email address, enter the password reset this morning, click on "login" and the page that appears no longer shows my address? I re-enter my address and get the same thing.
    I think the best option is to cancel my account, how should I proceed? Or do you handle it yourself? I would reopen another account as if I were just joining COPAINS ..... Without all my data that was integrated (friends, paths, place of residence, etc.).
    What do you think?
    With AU FEMININ everything went very smoothly when changing the address, I had no issues.
    I look forward to hearing from you, thank you
    Best regards.

    """"""""""""""""""

    Do you think I will finally be able to get a positive outcome?

    I apologize and thank you for your guidance.
    Sincerely,
    mimolette

    ===========

    Do you think you can do something to resolve this never-ending situation?

    I’m sorry to bother you again with this issue.
    Thank you in advance.
    Best regards.
    0
  6. Marjorie Gaulier Posted messages 7746 Registration date   Status Member Last intervention   752
     
    Hello,

    I will try to put you in direct contact with our colleagues from the customer service of Copains d'Avant.
    I will get back to you during the day!

    --
    0
  7. Youna13 Posted messages 37 Status Administrator 6
     
    Hello Mimolette31,

    Camille from the Copains d'avant customer service will get back to you to assist you.

    Have a nice day.
    0
  8. mimolette31 Posted messages 497 Status Member 29
     
    Hello Crashounette and Youna13,

    Thank you for helping me, as the emails exchanged with Copains directly are not yielding any results (it feels like a dialogue of the deaf!).

    Is it certain that I won't be able to recover all my data?...

    Thank you very much for your help.

    See you soon with Camille.
    Best regards.
    0
    1. Youna13 Posted messages 37 Status Administrator 6
       
      Hello again,

      The customer service has just confirmed that your account has been closed so that you can create a new one.

      Have a great rest of the day.
      0
  9. mimolette31 Posted messages 497 Status Member 29
     
    Good evening,

    I indeed received two emails from Camille. Thank you for your intervention, which I believe has activated things.

    I think I can reopen the new account today or tomorrow. Should I mark the question as resolved?

    Thank you
    Have a nice evening
    Best regards
    0
    1. Youna13 Posted messages 37 Status Administrator 6
       
      Yes, you can mark your question as resolved and feel free to contact Camille again if you need help.
      0
  10. mimolette31 Posted messages 497 Status Member 29
     
    Thank you
    0
    1. mimolette31 Posted messages 497 Status Member 29
       
      Hello Youna13,

      I marked the question as "resolved" last night, because indeed my old account had been canceled, I re-registered and validated as requested by email.
      Everything was functioning normally; I even started to complete this new account, even though it was late. Also, this morning, I logged in normally and continued to enhance my account, including uploading photos...
      After lunch, I received an email from COPAINS informing me that a friend had accepted me, I clicked on "view their profile," and then: the login page appeared, and everything started again: unable to log in. I sent an email to Camille, and I just received a confirmation of receipt, but I cannot access my account.
      What is happening?

      Thank you and I apologize for bothering you again.
      0
    2. Youna13 Posted messages 37 Status Administrator 6
       
      Good evening,

      I invite you to get back in touch with Camille from the Copains d'Avant team.

      Have a good evening.
      0
  11. mimolette31 Posted messages 497 Status Member 29
     
    Good evening,
    Thank you for your response.
    Before I put you in touch, I sent an email to Camille, explaining that I had logged in twice without any problems, and that the third time everything started over again....

    I am still waiting for a solution.

    Thank you very much for taking care of my "case".
    Have a good evening.
    0