Uninstalling Malware Fighter impossible

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Jes -  
 Jes -
Hello,

I can't uninstall IObit Malware Fighter 4, an error message tells me to reinstall it in order to remove it, but it is still there since it works, so I don't know what to do
thank you for your help

Configuration: Windows Vista / Firefox 47.0

39 answers

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  1. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    Hello,

    Disable the program if possible,

    Disable everything you find from the program with

    Autoruns or Autoruns64 (64 bit)

    Restart and simply uninstall it.
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  2. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    If you delete from Logon and Services, it is no longer active, just remove its traces.

    Then in Drivers:

    regfilter.sys

    If you see an IMFFilter or something like that too.
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  3. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    If you delete everything with Autoruns, and then restart, you should be able to delete everything from the program folder except the IMFShellExt.dll file.

    You will need to use CCleaner, in Tools -> Startup -> Context menu, and delete everything from IOBit.
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  4. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    Well, I tested it, and the IMFFilter that I didn't see with Autoruns, I see it with RegRun Reanimator

    Item Name: IMFFilter
    Author:
    Current Setting: \??\C:\Program Files\IObit\IObit Malware Fighter\Drivers\wxp_x86\IMFFilter.sys
    Type: Drivers


    Install RegRun Reanimator (Download Mirror 1 or 2)

    Click on "Fix Problems".

    Click on "Scan Windows Startup...".

    Check the box "Use Deep Level Scanning Once (For Advanced Users)".

    Click on "Make Scan Now".

    After the scan, click on "Fix Problems".

    Do not delete anything other than the item I showed you, unless you ask for my opinion.

    Scroll through the other items with the arrow.

    Click on Reboot at the end to restart.

    There should be no trace left of IOBit Malware Fighter.
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  5. Jes
     
    At startup, RegRun Reanimator appears by itself with a black background and there are always some 'things' written.
    OBit Malware Fighter is still there, maybe it’s another problem that prevents deletion?
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  6. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    Do you have other IOBit programs?

    Only remove IOBit stuff with the Get it out button.

    Delete and Reboot even before entering Windows on restart.
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  7. Jes
     
    Normally no, I don't have IOBit

    Oh, but I didn't click on 'Get it out', that's probably why lol

    When I'm at this point: http://www.casimages.com/i/160715031248169683.jpg.html
    there are several 'programs' that show up when I click on the top arrows

    If that's where I need to choose IOBit, well, it's not there :/
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  8. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    What I see in the window may be a false positive, described as Unwanted, but that's not always the case; it doesn't seem harmful.

    You can copy what you see on the forum with right-click -> Copy to clipboard for the other (each) item if you want, so I can see.
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    1. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
       
      Thinking back and searching, I don't find C:\ProgramData\Office Genuine advantage very convincing.

      Aside from viruses.

      https://www.google.fr/?gws_rd=cr&ei=KQCJV_zKI4PlesGTlrAG#q=C:\ProgramData\Office+Genuine+advantage

      Maybe just here: https://social.microsoft.com/Forums/en-US/93eec683-153c-4b36-b35f-bdbd2a107204/office-2007-validates-ok-but-nag-screen-wont-go-away?forum=genuineoffice

      But I don't believe that it's an important folder.

      Inspect or delete.
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  9. Jes
     


    Nom de l'élément : REIMAGE.INI
    Auteur :
    Paramètre actuel : C:\WINDOWS\REIMAGE.INI
    Type : Fichiers de logiciels indésirables

    Nom de l'élément : .jpg
    Auteur :
    Paramètre actuel : C:\PROGRAM FILES\PHOTOFILTRE 7\PHOTOFILTRE7.EXE
    Type : Extensions de fichiers principaux

    Nom de l'élément : .jpeg
    Auteur :
    Paramètre actuel : C:\PROGRAM FILES\PHOTOFILTRE 7\PHOTOFILTRE7.EXE
    Type : Extensions de fichiers principaux

    Nom de l'élément : jfdljn
    Auteur :
    Paramètre actuel : C:\Windows\System32\drivers\sfqutbru.sys
    Type : Pilotes

    Nom de l'élément : johci
    Auteur :
    Paramètre actuel : C:\Windows\system32\DRIVERS\johci.sys
    Type : Pilotes

    Nom de l'élément : slltkd
    Auteur :
    Paramètre actuel : C:\Windows\System32\drivers\knvl.sys
    Type : Pilotes

    Nom de l'élément : C:\WINDOWS\SYSTEM32\TASKS\RealPlayerRealUpgradeScheduledTaskS-1-5-21-4007347698-596265779-3101119184-1000
    Auteur :
    Paramètre actuel : C:\Program Files\Real\RealUpgrade\RealUpgrade.exe
    Type : Tâches planifiées 2
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  10. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    You can delete what seems to be a remnant of Reimage, but later, it's not urgent.

    Item Name: REIMAGE.INI
    Author:
    Current Setting: C:\WINDOWS\REIMAGE.INI
    Type: Unwanted Software Files

    Install Virustotal Uploader

    https://support.virustotal.com/hc/en-us/articles/115002179065-Desktop-Apps

    Right-click on these files and select Send To -> Virustotal

    A browser window will open, copy me the address of virustotal for these two files. (After the analyses)

    Item Name: slltkd
    Author:
    Current Setting: C:\Windows\System32\drivers\knvl.sys
    Type: Drivers

    Item Name: jfdljn
    Author:
    Current Setting: C:\Windows\System32\drivers\sfqutbru.sys
    Type: Drivers

    Then do what you want with it, you can disable it if you want with Autoruns in Scheduled tasks rather than deleting it if you don't find it useful, it's a personal choice.

    Item Name: C:\WINDOWS\SYSTEM32\TASKS\RealPlayerRealUpgradeScheduledTaskS-1-5-21-4007347698-596265779-3101119184-1000
    Author:
    Current Setting: C:\Program Files\Real\RealUpgrade\RealUpgrade.exe
    Type: Scheduled Tasks 2
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  11. Jes
     
    ' Right-click on these files and select Send to -> Virustotal '

    How do I find the files?
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    1. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
       
      At these locations

      C:\Windows\System32\drivers\knvl.sys

      C:\Windows\System32\drivers\sfqutbru.sys
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  12. Jes
     
    The problem is that I can't find them, definitely.
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  13. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    So delete with Reanimator, it's just leftovers.

    But be careful not to delete anything else by mistake, you have a legitimate driver among the 3 indicated drivers.

    Then, you can keep RegRun Reanimator, it can help you in the future,

    Click on "False positive" for the good items when there are any, it won't detect them anymore.

    If you uninstall it, just before, you can click on "Uninstall Partizan" (in the program).

    And you can click on this .reg file that restores the Bootexecute key to default if it isn't:

    https://www.cjoint.com/c/DIwp0hjRA6Y

    You can click on the .reg file even if you keep RegRun Reanimator.

    RegRun can use it for "Reboot" analyses with Partizan

    But when it's not useful, you can click on the .reg file.
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  14. Jes
     
    Well, it's a bit of Chinese to me lol but the 2 drivers are deleted :)
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  15. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    We can consider your issue resolved if everything is in order.

    What I will do,

    If there's anything, you can always reply...

    See you later!
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  16. Jes
     
    The IOBit Malware Fighter 4 is still here and it still doesn't want to go away :/
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  17. Jes
     
    Here is the message
    http://www.casimages.com/i/160715092511477387.jpg.html
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  18. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    I thought it was over.

    You mean it's in Add/Remove Programs?

    Or is it still active?
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  19. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 061
     
    Download Process Explorer

    Close all IOBit processes and delete any possible files in the IOBit folder in Program Files, and let me know where it gets stuck.
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