WiFi driver issue Solved

Question

Hello, good evening.

I'm currently experiencing an issue with one of my PCs. I purchased Wi-Fi cards (Asus PCE-AC56) and once everything is installed (drivers included), the PC does not recognize the installed driver, even when trying several different ones.

The motherboard is an Asus Z97-A, which would mean that Asus does not recognize its own drivers? :/ I am currently at a dead end and I would like to ask for your help to resolve this problem that, I admit, is starting to annoy me.

Thank you in advance :)

kaneagle · Answer

Hello,

Go to the device manager
Give the hardware ID number of the device
Right-click on the device
Properties
Details tab
Select the hardware ID number.
It's a number that should look like this for example:
--> PCI\VEN_1969&DEV_1026&SUBSYS.......
If needed, check --> here

What do you have in network adapters?

--> Operating system?
--> 32 or 64 bits?

--
The human being is at its best when things are at their worst.

Orhapero · Answer

First of all, thank you for responding so quickly and taking the time to help me solve this problem :)

Next, for what you asked me:

Hardware ID (There are 4 on the same hardware, so just in case, I'm listing them all xD):
- PCI\VEN_14E4&DEV_43B1&SUBSYS_85BA1043&REV_03
- PCI\VEN_14E4&DEV_43B1&SUBSYS_85BA1043
- PCI\VEN_14E4&DEV_43B1&CC_028000
- PCI\VEN_14E4&DEV_43B1&CC_0280

Network card: ASUS PCE-AC56 802.11ac Network Adapter #2

Operating system: Windows 7 (64-bit)

Note that for the PC I am currently using, everything is identical (except for the network card where one has the "" #2 "" while the other does not) and it works very well ^^ (just the motherboard is not the same)

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver --> Broadcom and put it in your documents.  Right-click on --> Broadcom....zip Choose --> 7Zip Choose --> extract to Broadcom......  Go to the device manager Right-click on the device in question Update driver Search for a driver on my computer Browse Go to your documents Go to the unzipped driver folder --> Broadcom..... Folder --> Driver Select the folder --> win7 OK, next Restart   -- Human beings are at their best when things are at their worst.

Orhapero · Answer

After doing all that, still nothing.

I have to go through software to configure my wifi network (Asus PCE-AC56 WLAN Control Center), but when I launch it, it keeps telling me "Please connect the ASUS wireless adapter to your computer before running the utility."
But the PC recognizes the wifi card, yet I can't do anything as long as the software hasn't recognized that it is indeed installed.

kaneagle · Answer

Is the device in alert in the device manager? If so, right-click Uninstall it Restart the PC.  Try to install the driver again.  -- The human being is at its best when things are at their worst.

Orhapero · Answer

Still nothing... No alert message. I still uninstalled the driver, restarted, reinstalled, restarted again, and still nothing. I'm at the same point :/

kaneagle · Answer

In the device manager What do you have under network adapters?  -- Human beings are at their best when things are at their worst.

Orhapero · Answer

Network card: - Broadcom 802.11ac Network Adapter - Hamachi Network Interface - Intel(R) Ethernet Connection (2)I218-V

kaneagle · Answer

Go to Start In the Search bar Type --> services.msc and OK.  Check if the WLAN AutoConfig service is running.   -- Human beings are at their best when things are at their worst.

Orhapero · Answer

No, it was not activated. So I switched it to manual to start it, restarted the PC but still nothing :/

kaneagle · Answer

Double-click on the wireless WLAN automatic configuration service What is the status of the service?  -- Human beings are at their best when things are at their worst

Orhapero · Answer

He is currently stopped (even though I was sure I had started it xD)

kaneagle · Answer

Click on Start and set it to Automatic in Startup type Apply and OK.  -- Human beings are at their best when things are at their worst.

Orhapero · Answer

Done. A restart is required, I suppose? ^^

Orhapero · Answer

Good news, it finally recognizes the driver ^^ Bad news, it can't sync the connection ... The bandwidth isn't stable :/

kaneagle · Answer

Reset the modem and the router.  -- Human beings are at their best when things are at their worst.

Orhapero · Answer

Still not working. Everything is identical on both PCs except that it won't connect :/

kaneagle · Answer

Maybe a problem with the modem?
Is the PC far from or close to the modem?
Is the network cable (Ethernet) properly unplugged?
Lots of devices connected via Wi-Fi?

Humans are at their best when things are at their worst.

Orhapero · Answer

The PC is very close to the modem for the moment (not even 2 meters away from it). Ethernet cable is well unplugged.
We had 6 devices on the Wi-Fi (which works perfectly) and after removing 2, the problem persists.
At first, I thought it was because of Chrome since as soon as I launched it, the connection would drop, but no, even when doing nothing, it still drops :/
It's just the PC that doesn't want to maintain the connection, but I can't figure out why T-T

kaneagle · Answer

Go to Start In the search bar Type --> services.msc and OK.  Double-click on the Wireless Auto Configuration WLAN service Set it to manual in the startup type. Apply and OK. Restart the PC. Might not be related, but worth a try.  What is the antivirus? Have you tried disabling the antivirus?  Human beings are at their best when things are at their worst.

Orhapero · Answer

Sorry for the delayed response. My box had the brilliant idea of burning out due to a storm :/

So, for what you asked me to do, it turned out the same as before. Basically, the PC doesn't recognize the driver. I put everything back the way it was, and now I have the same connection problem that won't stabilize.

As for antivirus, I'm using Microsoft Security Essentials. I tried disabling it and it's still the same.

kaneagle · Answer

Run an sfc. Go to start All programs Accessories Right-click on --> Command Prompt Choose --> run as administrator and confirm Type --> sfc /scannow and press enter.  A system file check will take place.  -- Human beings are at their best when things are at their worst.

Orhapero · Answer

There were damaged system files but apparently not the ones expected :/ A friend told me it might be a channel issue for the WiFi, but even after changing (and leaving a margin of 2 channels), it didn't change anything :/

kaneagle · Answer

Does it work with the network cable (ethernet)?  -- Human beings are at their best when things are at their worst.

Orhapero · Answer

With the Ethernet cable, it works perfectly. Just the Wi-Fi that doesn't want to :/

kaneagle · Answer

Go to the control panel Programs and Features Uninstall everything related to Broadcom wireless  Go to Device Manager Network adapters Right-click on Broadcom wireless Uninstall (including all drivers) Restart the PC.  Return to Device Manager Right-click on the device in question Update driver Browse my computer for drivers Browse Go to your documents Go to the unzipped driver folder --> Broadcom..... Folder --> Driver Select the folder --> win7 OK, Next Restart.  -- The human being is at its best when things are at their worst

Orhapero · Answer

Do the same thing as always.  Just one question: Is it possible that the connection is not stabilizing due to the neighbors' Wi-Fi networks (interference or otherwise)?

kaneagle · Answer

Is the wireless icon in the notification area alerting? In the list of networks, does the SSID name appear, that is, your router? If so, have you entered the correct access number?  -- Human beings are at their best when things are at their worst.

Orhapero · Answer

The wireless is on alert (No internet connection) only to be off a second later and back on again. (It's alternating) In the list of networks, the computer I'm currently writing on shows the same network name as the one where the wifi isn't working. Everything is identical; it's just that on one it works but not on the other :/

kaneagle · Answer

Simple check: Go to the tower Remove the card and reinstall it correctly in the slot.  -- Human beings are at their best when things are at their worst.

Orhapero · Answer

Well, well, well... So, I removed the card from its slot and put it back in another one (just in case). At first, it wasn't working (Asus driver + Broadcom causing a conflict). After uninstalling Broadcom and restarting the PC, the wifi is working xD  In conclusion, I would say that the problem was with the initial slot that wasn't suitable for the wifi card.  So, we can say that the problem is resolved :)  Thanks for your help Kaneagle, and if you happen to be near Lyon, there will be drinks waiting for you :p

kaneagle · Answer

You're welcome. Have a nice day.  -- The human being is at their best when things are at their worst.

WiFi driver issue

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