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"You may be dealing with counterfeit software."

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Poule52 Posted messages 30 Status Member -  
Poule52 Posted messages 30 Status Member -
Hello everyone!

So here it is, I've been facing a problem for a while now, and this issue is starting to annoy me because I can't seem to get rid of it.

One day I wanted to upgrade from Windows 7 to Windows 10, but I found that I wasn't particularly fond of Windows 10 for one reason or another, so I switched back to Windows 7... and since returning to Windows 7, I no longer have a desktop background (even if I add one, it disappears 10 minutes after adding it) with the permanent message at the bottom right saying "Computer number XXX. This copy of Windows is not genuine." That's my desktop background issue.

Then there's this message that appears and reappears very often, telling me:

"/!\ You might be running a counterfeit software.

To access all the features of Microsoft Windows, such as all the updates from Windows Update, to get the latest updates and technical support, your copy of Microsoft Windows must be validated.

Log in and validate now."

That's the infamous message that pops up every time I turn on my computer since going back to Windows 7...

I've consulted a lot of sites and forums, but the questions were from 2010... So if you could help me, that would be really great!! Thank you very much!

5 answers

Answer 1 / 5
nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
 
Hello
Indeed, you need to start by validating your version of W7
either the sticker is stuck under the PC,
or the key is hidden in the BIOS; you just need to reactivate it
that's really the starting point for everything else
in any case, if you don't validate it, you won't have Windows at all after 30 days (neither W7 nor W10)
6
Poule52 Posted messages 30 Status Member 1
 
I followed your instructions, but the computer indicates that this key is not the correct one:

"The specified product key is not a valid Windows 7 product key.

Please check your product key and enter it again."

I copied the product key that was on the sticker, but on this same sticker it says: "Windows Vista...." while I have Windows 7...
1
fabul Posted messages 42110 Registration date   Status Moderator Last intervention   6 059
 
Hi,

You need to use the phone method.

5 sets of 5 letters and numbers, without entering the dashes.
0
Poule52 Posted messages 30 Status Member 1 > fabul Posted messages 42110 Registration date   Status Moderator Last intervention  
 
By phone, what does that mean?
0
fabul Posted messages 42110 Registration date   Status Moderator Last intervention   6 059
 
https://www.commentcamarche.net/informatique/windows/249-activer-windows-10/#activation-par-telephone
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Poule52 Posted messages 30 Status Member 1 > fabul Posted messages 42110 Registration date   Status Moderator Last intervention  
 
I don't understand how to do it...
0
Answer 2 / 5
gildelisere
 
Just reactivate your key, which was deleted during the update by Windows Update.

For explanations, check this side and restart your PC.

http://www.creativejuiz.fr/blog/ressources-telechargements/cette-copie-de-windows-nest-pas-authentique.

Good luck
2
Poule52 Posted messages 30 Status Member 1
 
Thank you for your response, but I have already consulted this site, and it did not solve my problem... Here is the message that appears:

"Reinstalling license files...
Error: 0xC007F025 Access denied: the requested action requires elevated privileges."
0
gildelisere > Poule52 Posted messages 30 Status Member
 
try again in Administrator mode!!
0
Poule52 Posted messages 30 Status Member 1
 
This time the message does not appear, a window opens. It starts with "Reinstalling license files"
and all the lines begin with "The license file [...] has been installed"
What should I do next?
0
gildelisere > Poule52 Posted messages 30 Status Member
 
It's all good,

you just need to restart the PC and it should be fine!!

Good luck!!
0
Poule52 Posted messages 30 Status Member 1
 
I'm coming back with bad news, Windows still sees me as a pirate!
0
Answer 3 / 5
nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
 

If I understand correctly, this PC was originally delivered with Vista
but then, how did you upgrade to W7?
Do you have a CD/DVD, or did you download a simple upgrade?
Or did someone install it for you?
0
Poule52 Posted messages 30 Status Member 1
 
That's a good question; it wasn't me who made the transition to Windows 7, but one of my acquaintances.
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Answer 4 / 5
nadellen Posted messages 11941 Registration date   Status Member Last intervention   7 352
 
re
it doesn't smell good!
if you hadn't taken the precaution to save that key BEFORE switching to w10 and saved other things too: drivers, documents?
no? nothing?
at worst, you still have the option to buy a w7 dvd with a license
to be at ease
or just a license (you'll be provided with a worthless little gadget with it, otherwise it's illegal)
but be careful of the scams with supposedly never-used licenses, which get blacklisted by microsoft 2 months later, because sold and therefore installed in numbers...
avoid ebay and leboncoin!!!
https://www.amazon.fr/Windows-Professional-64Bit-MultiLang-Download/dp/B012XKOAVE/ref=sr_1_7?s=software&ie=UTF8&qid=1454760373&sr=1-7&keywords=windows+7
or
https://www.amazon.fr/Windows-Professional-64bit-Dell-branded/dp/B00N3XFBYG/ref=sr_1_11?s=software&ie=UTF8&qid=1454760373&sr=1-11&keywords=windows+7
or

http://www.priceminister.com/offer/buy/87267546/microsoft-windows-7-professional-licence-et-support-1-pc-oem-dvd-64-bit-francais-logiciel.html
and many others if you look carefully!
0
Poule52 Posted messages 30 Status Member 1
 
No, I didn't think we had to do that before switching to W10, especially since before installing, the contract stated that it would be possible to revert to W7 at any time and without modifications...
0
zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Poule52 Posted messages 30 Status Member
 
Hi,
the contract told us that it would be possible to switch back to W7 at any time and without modifications...
Provided you have a legitimate version of Windows ;-)
0
Poule52 Posted messages 30 Status Member 1
 
I would have liked to pay nothing, but if there is no solution, I won't have a choice. Thank you very much anyway!
0
Poule52 Posted messages 30 Status Member 1 > zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention  
 
I had a legitimate version of W7, I paid for it! ;-)
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zipe31 Posted messages 34620 Registration date   Status Contributor Last intervention   6 501 > Poule52 Posted messages 30 Status Member
 
So, hold your knowledge accountable.
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Answer 5 / 5
Anonymous user
 
A) Be an administrator of the machine
B) Perfect connection between your machine & the router you're surfing right now, okay then!
C) Press the WINDOWS key and the R key, type this or copy-paste this -> 
SLUI 4
space between slui & 4 then press ENTER

Follow the tutorial https://forums.cnetfrance.fr/tutoriels-windows-7-8-et-autres-sytemes/267119-comment-activer-windows-internet-modem-ou-telephone

Good luck with Microsoft!
0
Poule52 Posted messages 30 Status Member 1
 
Impossible, my computer is not offering me any solution with the phone...
0
Anonymous user > Poule52 Posted messages 30 Status Member
 
Press the Windows key + R, type SLUI 1 (with a space between SLUI and 1), and press ENTER

What message do you get after slui 1?
0
Poule52 Posted messages 30 Status Member 1
 


“Windows Activation

The Windows 7 Home Premium product key you entered is not valid for activation.

-> Purchase a new product key online

(shield icon) Enter another product key

-> Get help from Microsoft to resolve this issue”
0
Poule52 Posted messages 30 Status Member 1
 
Thank you!
0