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G.R -  
Jojo9713 Posted messages 10 Status Member -
Hello,

I am unable to open the documents I used to open (PDFs in general) without issues until I switched to Windows 10 (this may not be related?). I must clarify that, unfortunately, I am not a computer expert...
Thank you in advance for your help!
G.R
Configuration: Windows / Firefox 40.0

1 answer

  1.
    bendrop Posted messages 12660 Registration date   Status Contributor Last intervention   8 527
     
    Good evening,

    What PDF reader do you use? And what version is it?

    Best regards
    -1
    1. G.R
       
      Good evening,
      "Open Office Writer"... is it a reader? I can open some of them.
      "TWINUI" seems to be a problem... is it a reader?
      Sorry, I really don't know anything about it...
      Thank you!...
      Best regards
      0
    2. bendrop Posted messages 12660 Registration date   Status Contributor Last intervention   8 527
       
      It is likely that the TwinUI PDF reader is incompatible with Windows 10.
      Download Adobe Reader DC here https://www.commentcamarche.net/telecharger/bureautique/2625-adobe-reader/
      And see if your problem is resolved.

      Best regards.
      0
      1. G.R > bendrop Posted messages 12660 Registration date   Status Contributor Last intervention  
         
        Great! It works!!!
        Thank you for this remote assistance, especially since it’s not because of "the exposure of my problem"... I'm useless at computers (you might have guessed...); it's not easy when you don't know anything about computer terminology!
        THANK YOU!!!
        Best regards,
        0
      2. Jojo9713 Posted messages 10 Status Member > bendrop Posted messages 12660 Registration date   Status Contributor Last intervention  
         
        But once it's downloaded, what do we need to do?
        0
    3. bendrop Posted messages 12660 Registration date   Status Contributor Last intervention   8 527
       
      You're welcome and good luck.
      0