"error message of 'you are not connected to the internet'"

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nycaxl Posted messages 16 Status Member -  
nycaxl Posted messages 16 Status Member -
Hello everyone,

For some time now, on several sites that I had access to before, I can’t go on these sites because it says I'm not logged in. Of course, I am. This includes the site "wildtangent", which is an online gaming site from HP that I pay for every month. But also Google Earth, etc.
The support for the gaming site keeps deflecting by saying it's the Windows firewall. I have opened everything for this site and still nothing. Is it a Windows firewall update? Or my antivirus (Kaspersky)?
A friend cleaned the computer of some malware but still nothing...

Can you provide me with some information? I would like to continue enjoying the games that I'm paying for in vain... ;)

Thank you in advance!

12 answers

  1. Anonymous user
     
    Good evening

    Download AdwCleaner (by Xplode) to your desktop.
    If this link is unreachable, use this one: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

    Launch it, click on [Scan] and wait for the scan to complete.
    Once the scan is finished, click on the [Clean] button
    Wait during the cleaning process. Read the message that appears, then click on Ok. The PC will restart automatically and the report will open at the end of the restart.
    Post the report

    Note: The report is also saved under C:\AdwCleaner[S1].txt

    See you

    --
    ***-----------------------Security Contributor-------------------------***
    We have all been beginners at something at some point.
    But knowledge is the reward for diligence.
    1
  2. Anonymous user
     
    Re

    You didn't download the latest version.

    So you go back

    Thank you
    @+

    --
    ***-----------------------Security Contributor-------------------------***
    We've all been a beginner at something one day.
    But knowledge is the reward of diligence.
    1
  3. nycaxl Posted messages 16 Status Member
     
    Hello! Wow, that's quick, thanks!
    Here’s the report:

    # AdwCleaner v3.311 - Report created on 11/09/2014 at 21:17:59
    # Updated on 09/30/2014 by Xplode
    # Operating System: Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username: Axl - BABYDOLL3
    # Executed from: C:\Users\Axl\Desktop\LOG PC\adwcleaner_3.311.exe
    # Option: Clean

    ***** [ Services ] *****

    ***** [ Files / Folders ] *****

    ***** [ Scheduled Tasks ] *****

    ***** [ Shortcuts ] *****

    ***** [ Registry ] *****

    Key Deleted: HKCU\Software\Conduit

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17344

    -\\ Mozilla Firefox v33.0.3 (x86 fr)

    [ File: C:\Users\Axl\AppData\Roaming\Mozilla\Firefox\Profiles\he95sn7j.default\prefs.js ]

    *************************

    AdwCleaner[R0].txt - [13595 bytes] - [11/08/2013 11:04:41]
    AdwCleaner[R1].txt - [5879 bytes] - [12/17/2013 22:21:47]
    AdwCleaner[R2].txt - [7036 bytes] - [11/04/2014 14:00:00]
    AdwCleaner[R3].txt - [1304 bytes] - [11/09/2014 21:15:41]
    AdwCleaner[S0].txt - [13381 bytes] - [11/08/2013 11:06:58]
    AdwCleaner[S1].txt - [4424 bytes] - [12/17/2013 22:22:41]
    AdwCleaner[S2].txt - [7021 bytes] - [11/04/2014 14:04:42]
    AdwCleaner[S3].txt - [1183 bytes] - [11/09/2014 21:17:59]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1243 bytes] ##########
    0
  4. nycaxl Posted messages 16 Status Member
     
    Oh yes, indeed, my buddy had me download an old version and this one detected more things...

    # AdwCleaner v4.101 - Report created on 11/09/2014 at 21:33:15
    # Updated on 11/09/2014 by Xplode
    # Database : 2014-11-07.1 [Local]
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username : Axl - BABYDOLL3
    # Executed from : C:\Users\Axl\Downloads\AdwCleaner.exe
    # Option : Clean

    ***** [ Services ] *****

    ***** [ Files / Folders ] *****

    Folder Deleted : C:\Users\Axl\AppData\Local\CrashRpt

    ***** [ Scheduled Tasks ] *****

    ***** [ Shortcuts ] *****

    ***** [ Registry ] *****

    Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\Wpm
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{459DD0F7-0D55-D3DC-67BC-E6BE37E9D762}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BCA5B7A6-1041-4AB5-9B51-D295E8A082C7}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\GoogleUpdate.exe

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17344

    -\\ Mozilla Firefox v33.0.3 (x86 fr)

    *************************

    AdwCleaner[R0].txt - [13595 bytes] - [11/08/2013 11:04:41]
    AdwCleaner[R1].txt - [5879 bytes] - [12/17/2013 22:21:47]
    AdwCleaner[R2].txt - [7036 bytes] - [11/04/2014 14:00:00]
    AdwCleaner[R3].txt - [1304 bytes] - [11/09/2014 21:15:41]
    AdwCleaner[R4].txt - [1826 bytes] - [11/09/2014 21:31:44]
    AdwCleaner[S0].txt - [13381 bytes] - [11/08/2013 11:06:58]
    AdwCleaner[S1].txt - [4424 bytes] - [12/17/2013 22:22:41]
    AdwCleaner[S2].txt - [7021 bytes] - [11/04/2014 14:04:42]
    AdwCleaner[S3].txt - [1323 bytes] - [11/09/2014 21:17:59]
    AdwCleaner[S4].txt - [1636 bytes] - [11/09/2014 21:33:15]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S4].txt - [1696 bytes] ##########
    0
  5. Anonymous user
     
    Re

    For more information, please do this

    Open this link and download ZHPDiag from Nicolas Coolman:

    https://nicolascoolman.eu

    Or

    https://www.commentcamarche.net/telecharger/utilitaires/24803-zhpdiag/

    Once the download is complete,

    Double-click the icon to launch the program. Under Vista, Seven or Windows 8 right-click "run as administrator"

    In the ZHPDiag window that has just opened, click on "Complete"

    Let the tool work, it may take a while.

    A report will open. This report is also on your desktop

    To send the report click on this link:
    http://pjjoint.malekal.com/

    If there's a problem use one of the following

    https://forums-fec.be/upload
    https://www.cjoint.com/

    Look on the desktop

    Select the ZHPDiag.txt file.

    Click on "Click here to upload the file".

    A link of this form:

    http://www.cijoint.com/cjlink.php?file=cj200905/cijSKAP5fU.txt

    is added to the page.

    Copy this link in your reply.

    Thank you

    @+

    --
    ***-----------------------Security Contributor-------------------------***
    We have all been a beginner at something at one point.
    But knowledge is the reward of diligence.
    0
  6. Anonymous user
     
    Re

    Using the ZHPFix tool:

    * Copy all the text in the box below (select it with your mouse / Right-click on it and choose "copy" or do Ctrl+C)

    ZHPFix Script
    ProxyFix
    [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Associations] Application: Modified
    R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>
    R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:8888;https=127.0.0.1:8888
    O42 - Software: Topaz Detail 3 - (.Topaz Labs, LLC.) [HKLM][64Bits] -- Topaz Detail 3
    O43 - CFD: 27/02/2013 - 21:58:52 - [] ----D C:\ProgramData\InstallMate
    [HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\Topaz Detail 3]
    [HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{116ba71c-8187-4f15-9a1f-c9d6289155d1}]
    C:\ProgramData\InstallMate
    [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Associations] Application: Modified
    [MD5.00000000000000000000000000000000] [APT] [{117DD8C2-B947-4D73-B32D-7781B6305C3E}] (...) -- C:\Users\Axl\Downloads\Install.exe (.not file.) [0]
    O43 - CFD: 20/10/2012 - 23:51:21 - [] ----D C:\Program Files (x86)\Spybot - Search & Destroy
    O43 - CFD: 09/07/2013 - 18:59:35 - [] ----D C:\ProgramData\Spybot - Search & Destroy
    O3 - Toolbar\WebBrowser: (no name) - [HKCU]{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} Orphaned key
    O43 - CFD: 21/05/2013 - 23:51:50 - [0] -SH-D C:\ProgramData\{C4ABDBC8-1C81-42C9-BFFC-4A68511E9E4F}
    O69 - SBI: SearchScopes [HKCU] {D944BB61-2E34-4DBF-A683-47E505C587DC} - (eBay) - http://rover.ebay.com
    M2 - MFEP: prefs.js [Axl - he95sn7j.default\firefoxdav@icloud.com] [] iCloud page marker v1.2.12 (..)
    ShortcutFix
    EmptyPrefetch
    FirewallRAZ
    Emptytemp
    EmptyCLSID

    --------------------------------------------------------------------------------------------
    Run ZHPFix from the shortcut on your Desktop (if you are on Windows Vista or Windows 7 or 8, do it by right-clicking --> Run as administrator)

    Click the Import button. The clipboard content will be pasted into the ZHPFix input area

    NB (W8) : In some cases, the script will be automatically pasted into the script area and does not require clicking the "IMPORT" button.

    * Click the GO button to start the cleaning process.

    -> let the tool work and do not touch anything ...
    -> If you are prompted to restart the PC to complete the cleaning, do it!

    Once completed, a new report will be displayed: post the content of this report in your next reply ...
    This report is copied to the desktop

    ( this report is also saved in this folder:
    - For XP: C:\Documents and Settings\username\Local Settings\Application Data\ZHP
    - Since Vista: C:\Users\username\AppData\Roaming\ZHP\ZHPFix [R1].txt
    )

    Restart your PC

    @+

    --
    ***-----------------------Security Contributor-------------------------***
    We have all been beginners at something at one point.
    But knowledge is the reward of diligence.
    0
  7. Anonymous user
     
    Re

    Did you notice an improvement?

    Did you restart your PC?

    @+

    --
    ***-----------------------Security Contributor-------------------------***
    We have all been beginners at something at some point.
    But knowledge is the reward for diligence.
    0
  8. nycaxl Posted messages 16 Status Member
     
    'tin, but you are my serious hero!! O_o

    I tried WildTangent and Google Earth and it works perfectly!
    I restarted, as requested. (If you asked me that a 4th time, I would have filed a complaint! ;)

    I would like to know what was causing the bug: a malware? Was it the removal of the Topaz photo software that fixed it?
    If it’s not too long to explain for you, and not too much to ask: I’d like to know how to fix it if it comes back.

    Ps: I posted something else elsewhere, do you think you could take a look? I think it will make you laugh compared to this one. It must be a super simple trick, but I don’t know it...

    https://forums.commentcamarche.net/forum/affich-31032985-ma-souris-vit-sa-vie-tranquille#p31032985
    0
  9. Anonymous user
     
    Re

    We clean and finalize

    1) You keep Malwarebytes and conduct a weekly scan after updating.

    2)Download DelFix by Xplode

    Run it.
    You have 5 choices:

    Reactivate UAC
    Remove disinfection tools (checked by default)
    Make a backup of the registry
    Clear system restore
    Factory reset

    Check those that are in bold above
    and execute
    The report is usually found here
    C:\DelFix.txt

    The rest of the security: http://forum.malekal.com/comment-securiser-son-ordinateur.html

    @+
    --
    ***-----------------------Security Contributor-------------------------***
    We have all been beginners in something at one time.
    But knowledge is the reward of diligence.
    0
  10. nycaxl Posted messages 16 Status Member
     
    Well, no explanation, but your link (although dating from 2006, I assume it is still relevant) is quite clear and I understand the why and how...

    Thank you again for the time spent with me!
    0
    1. Anonymous user
       
      Which link is from 2006?
      0
    2. Anonymous user
       
      And by the way, I mark this issue as resolved

      @+
      0
    3. nycaxl Posted messages 16 Status Member
       
      Ah, your link to securing your computer: you wrote it in 2006. Since a possible update to the post doesn't appear, I assume your advice from 8 years ago is still valid today and I will hasten to read and validate all of this... tomorrow! ;)
      0
    4. Anonymous user
       
      What link are you talking about?

      Thank you
      0
    5. nycaxl Posted messages 16 Status Member
       
      this one:

      https://forum.malekal.com/viewtopic.php?t=893&start=

      My mistake, it wasn't the summary of the behaviors to adopt that was outdated, but just that link. Since I recently acquired two cracked photo software, I was very interested!
      0