View original (French)

INDESIGN error message

CC1513 Posted messages 6 Status Member -  
CC1513 Posted messages 6 Status Member -
Hello,

I have a huge problem...

I created an InDesign file on CS5. I saved it.

But now when I try to open it, InDesign shows an error message that says:

“Error: InDesign will shut down. A serious error has occurred. Restart InDesign to recover your work in unsaved InDesign documents.”

I tried opening it with newer versions but that didn't work either. And of course, I didn't create a PDF to at least have the text...

Hoping someone can help me...

Have a nice day!

4 answers

  1.
    sarahmoon Posted messages 600 Status Contributor 286
     
    Hello,

    Try resetting the preferences. First, exit the software and then relaunch it by pressing the following keys simultaneously:

    Windows: Shift+Ctrl+Alt
    Mac: Shift+Alt+Cmd+Ctrl

    A dialog box will open, you answer yes and the prefs will be reset.

    Other than that, it is possible that you have damaged fonts in your doc.
    1
  2. CC1513 Posted messages 6 Status Member
     
    Thanks for the reply!! :)

    Unfortunately, I can't reset... the window doesn't open... I'm working on Creative Cloud at work, is it possible to reset?

    And do I need to reset on the computer where I created the document or can I do it on another computer as well?

    Because I created it on my home computer (CS5) and now I have CC (work computer)

    Thank you very much
    0
    1. sarahmoon Posted messages 600 Status Contributor 286
       
      To reset in CC:

      https://helpx.adobe.com/fr/indesign/kb/indesign-preferences-support-file-locations.html#Reset preferences in Creative Cloud.

      If you manage to open your file afterwards, I recommend creating a new document and not working on the corrupted one anymore.
      And above all, make a duplicate of the OK file, just in case...

      If worse comes to worst, send me your file (if it doesn't contain any personal information) in a private message, so I can check if it bugs on my end.
      I will save it in CS6.
      0
  3. CC1513 Posted messages 6 Status Member
     
    So I'm having trouble finding my app settings on Creative Cloud... it's a nightmare... I'm sending you my file, no worries, it's a quick summary, just that I have my elements =) And yes, for sure you need to do a save as !! Totally agree with that =)
    0
  4. CC1513 Posted messages 6 Status Member
     
    I found out why I couldn't find it... In fact, I never synced the cloud with my desktop, so I don't think I can reset it...
    0