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INDESIGN error message

CC1513 -  
Hello,

I have a huge problem...

I created an InDesign file on CS5. I saved it.

But now when I try to open it, InDesign shows an error message that says:

“Error: InDesign will shut down. A serious error has occurred. Restart InDesign to recover your work in unsaved InDesign documents.”

I tried opening it with newer versions but that didn't work either. And of course, I didn't create a PDF to at least have the text...

Hoping someone can help me...

Have a nice day!

4 answers

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  1. sarahmoon Contributor
    Hello,

    Try resetting the preferences. First, exit the software and then relaunch it by pressing the following keys simultaneously:

    Windows: Shift+Ctrl+Alt
    Mac: Shift+Alt+Cmd+Ctrl

    A dialog box will open, you answer yes and the prefs will be reset.

    Other than that, it is possible that you have damaged fonts in your doc.
    1. CC1513 Author
      Thanks for the reply!! :)

      Unfortunately, I can't reset... the window doesn't open... I'm working on Creative Cloud at work, is it possible to reset?

      And do I need to reset on the computer where I created the document or can I do it on another computer as well?

      Because I created it on my home computer (CS5) and now I have CC (work computer)

      Thank you very much
      1. sarahmoon Contributor
        To reset in CC:

        https://helpx.adobe.com/fr/indesign/kb/indesign-preferences-support-file-locations.html#Reset preferences in Creative Cloud.

        If you manage to open your file afterwards, I recommend creating a new document and not working on the corrupted one anymore.
        And above all, make a duplicate of the OK file, just in case...

        If worse comes to worst, send me your file (if it doesn't contain any personal information) in a private message, so I can check if it bugs on my end.
        I will save it in CS6.
    2. CC1513 Author
      So I'm having trouble finding my app settings on Creative Cloud... it's a nightmare... I'm sending you my file, no worries, it's a quick summary, just that I have my elements =) And yes, for sure you need to do a save as !! Totally agree with that =)
      1. CC1513 Author
        I found out why I couldn't find it... In fact, I never synced the cloud with my desktop, so I don't think I can reset it...