Ecran bleu

Fermé
Barlatshi Messages postés 53 Date d'inscription jeudi 17 mai 2012 Statut Membre Dernière intervention 27 octobre 2015 - 12 avril 2014 à 13:39
Barlatshi Messages postés 53 Date d'inscription jeudi 17 mai 2012 Statut Membre Dernière intervention 27 octobre 2015 - 12 avril 2014 à 14:47
Bonjour,

J'allais faire une copie d'écran quand mon win 7 à planté avec écran bleu.

J'ai fait un auto repair avec le logiciel anti crash sans résultat car la preuve rebelote à l'instant.

Voici ce que j'ai comme info:

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Signature du problème :
Nom d'événement de problème: BlueScreen
Version du système: 6.1.7600.2.0.0.256.48
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600029C9E6
BCP3: FFFFF8800BC35100
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\041214-14227-01.dmp
C:\Users\Justin\AppData\Local\Temp\WER-20560-0.sysdata.xml

Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n'est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt
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Voila je sais pas quoi vous dire de plus,

win 7 core i7 avec deux carte graphique une intel et une gforce pc portable de marque asus, disque dure ssd intel non d'origine plus disque normal.

Merci par avance pour vos conseil avisé ;-)
A voir également:

3 réponses

lilidurhone Messages postés 43343 Date d'inscription lundi 25 avril 2011 Statut Contributeur sécurité Dernière intervention 19 juillet 2024 3 807
12 avril 2014 à 13:40
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Barlatshi Messages postés 53 Date d'inscription jeudi 17 mai 2012 Statut Membre Dernière intervention 27 octobre 2015 5
12 avril 2014 à 14:33
ok merci je regarde !
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Barlatshi Messages postés 53 Date d'inscription jeudi 17 mai 2012 Statut Membre Dernière intervention 27 octobre 2015 5
12 avril 2014 à 14:47
Voila le rapport de Whocrashed. Le soucie c'est que ça le fait sur des fichier différent à chaque fois :-(





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System Information (local)
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computer name: ASUS-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: N73SV, ASUSTeK Computer Inc.
CPU: GenuineIntel Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 4201349120 total
VM: 2147352576, free: 1960009728




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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 12/04/2014 10:19:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041214-14227-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x22C9E6)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF9600029C9E6, 0xFFFFF8800BC35100, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Système d'exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote Win32 multi-utilisateurs
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 12/04/2014 10:19:49 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k+0x22C9E6)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF9600029C9E6, 0xFFFFF8800BC35100, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Système d'exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote Win32 multi-utilisateurs
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 08/04/2014 11:09:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040814-16348-01.dmp
This was probably caused by the following module: cdd.dll (cdd+0x6CF9)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000616CF9, 0xFFFFF88008C100D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\cdd.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Canonical Display Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




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Conclusion
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3 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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