Ecran Bleu
sos_neophyte
Messages postés
5
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sos_neophyte Messages postés 5 Date d'inscription Statut Membre Dernière intervention -
sos_neophyte Messages postés 5 Date d'inscription Statut Membre Dernière intervention -
Bonjour,
Un écran bleu apparaît régulièrement sur mon PC portable depuis quelque temps. Je ne sais pas trop quoi faire car je n'arrive pas à identifier la source du problème. Pourriez-vous m'aider s'il vous plaît ?
Un grand merci
Un écran bleu apparaît régulièrement sur mon PC portable depuis quelque temps. Je ne sais pas trop quoi faire car je n'arrive pas à identifier la source du problème. Pourriez-vous m'aider s'il vous plaît ?
Un grand merci
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7 réponses
Vos mieux vérifier,
Si vous avez fait une mise à jour récemment (hier par exemple), il se peut que la mise à jour KB2670838 en soit la cause.
Essayez de la désintaller :
- Panneau de configuration > Programmes et fonctionnalités > Afficher les mises à jour installées
Cherchez la KB2670838 et désintallez-là.
Redémarrez votre ordinateur puis essayez de naviguer sur Internet Explorer.
Si vous avez fait une mise à jour récemment (hier par exemple), il se peut que la mise à jour KB2670838 en soit la cause.
Essayez de la désintaller :
- Panneau de configuration > Programmes et fonctionnalités > Afficher les mises à jour installées
Cherchez la KB2670838 et désintallez-là.
Redémarrez votre ordinateur puis essayez de naviguer sur Internet Explorer.
Bonjour le code d'érreur au moment du screen bleu commence par 0x000..... il nous le faut pour savoir quel est le problème
Vous n’avez pas trouvé la réponse que vous recherchez ?
Posez votre question
Bonjour,
Le problème vient de se reproduire. J'ai pris l'écran en photo. Je peux vous envoyer cette photo si ça vous permet de mieux identifier le problème.
Voici ce qui est indiqué dans la partie technical information:
*** STOP: 0x00000050 (0xFFFFF8814A93BA0, 0x00000000000000000, 0xFFFFF88005EE4c75, 0x00000000000000005)
*** igdpmd64.sys - Address FFFFF88005EE4C75 base at FFFFF88005E3D000, DateStamp 4da88994
Voilà
Merci du coup de main :-)
Le problème vient de se reproduire. J'ai pris l'écran en photo. Je peux vous envoyer cette photo si ça vous permet de mieux identifier le problème.
Voici ce qui est indiqué dans la partie technical information:
*** STOP: 0x00000050 (0xFFFFF8814A93BA0, 0x00000000000000000, 0xFFFFF88005EE4c75, 0x00000000000000005)
*** igdpmd64.sys - Address FFFFF88005EE4C75 base at FFFFF88005E3D000, DateStamp 4da88994
Voilà
Merci du coup de main :-)
Bonjour à tous les deux,
Je viens de retirer, la mise à jour B2670838. J'ai aussi fait tourner whocrashed. Voici le rapport donné par le logiciel.
"
System Information (local)
--------------------------------------------------------------------------------
computer name: HP-HP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: HP Pavilion dv6 Notebook PC, Hewlett-Packard, 17F9
CPU: GenuineIntel Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8535261184 total
VM: 2147352576, free: 1970429952
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 07/04/2014 10:16:10 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-77594-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88005EE4C75)
Bugcheck code: 0x50 (0xFFFFF88148A93BA0, 0x0, 0xFFFFF88005EE4C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 10:16:10 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: igdpmd64.sys (igdpmd64!hybDriverEntry+0xA5E25)
Bugcheck code: 0x50 (0xFFFFF88148A93BA0, 0x0, 0xFFFFF88005EE4C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 09:39:13 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-26832-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88005EA7C75)
Bugcheck code: 0x50 (0xFFFFF881C32475A0, 0x0, 0xFFFFF88005EA7C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 08:43:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-73741-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88006CA8C75)
Bugcheck code: 0x50 (0xFFFFF880FCBB19A0, 0x0, 0xFFFFF88006CA8C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 08:35:46 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-78140-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88006CA7C75)
Bugcheck code: 0x50 (0xFFFFF88111F221A0, 0x0, 0xFFFFF88006CA7C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 24/03/2014 17:08:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\032414-20280-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88006CD8C75)
Bugcheck code: 0x50 (0xFFFFF881881C7BA0, 0x0, 0xFFFFF88006CD8C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Sun 09/02/2014 03:10:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020914-21902-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88005EE2C75)
Bugcheck code: 0x50 (0xFFFFF880F26D1BA0, 0x0, 0xFFFFF88005EE2C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Tue 12/11/2013 17:08:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\111213-39717-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007D57050, 0xFFFFF80000B9C3D8, 0xFFFFFA80075C4C10)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
8 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
"
J'ai cliqué sur le lien suggéré pour updater le driver. Et je suis tombé sur un forum qui parle de la mise à jour "B2670838". Apparemment, nous sommes nombreux à avoir ce problème avec Internet Explorer. Voici la réponse officielle de Microsoft.
"B2670838: Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics. We are looking into the situation and are considering blocking the update for systems that could be affected. Customers who are experiencing issues on systems that already have installed the update should consider uninstalling KB2670838."
Donc je crois que le problème a été identifié! Et j'ai l'impression qu'il n'y a rien à faire de plus. De toute façon, j'utilise chrome comme navigateur et pas I. Explorer. Mais certaines base de données que j'utilise ne sont accessibles que via Internet Explorer. Et j'ai eu besoin d'y accéder ce matin. Ca explique donc pourquoi ca n'arrêtait pas de sauter dans la matinée. Merci pour votre aide à tous les deux :-) !
Bonne journée
Je viens de retirer, la mise à jour B2670838. J'ai aussi fait tourner whocrashed. Voici le rapport donné par le logiciel.
"
System Information (local)
--------------------------------------------------------------------------------
computer name: HP-HP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: HP Pavilion dv6 Notebook PC, Hewlett-Packard, 17F9
CPU: GenuineIntel Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8535261184 total
VM: 2147352576, free: 1970429952
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 07/04/2014 10:16:10 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-77594-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88005EE4C75)
Bugcheck code: 0x50 (0xFFFFF88148A93BA0, 0x0, 0xFFFFF88005EE4C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 10:16:10 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: igdpmd64.sys (igdpmd64!hybDriverEntry+0xA5E25)
Bugcheck code: 0x50 (0xFFFFF88148A93BA0, 0x0, 0xFFFFF88005EE4C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 09:39:13 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-26832-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88005EA7C75)
Bugcheck code: 0x50 (0xFFFFF881C32475A0, 0x0, 0xFFFFF88005EA7C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 08:43:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-73741-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88006CA8C75)
Bugcheck code: 0x50 (0xFFFFF880FCBB19A0, 0x0, 0xFFFFF88006CA8C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 07/04/2014 08:35:46 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040714-78140-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88006CA7C75)
Bugcheck code: 0x50 (0xFFFFF88111F221A0, 0x0, 0xFFFFF88006CA7C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Mon 24/03/2014 17:08:05 GMT your computer crashed
crash dump file: C:\Windows\Minidump\032414-20280-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88006CD8C75)
Bugcheck code: 0x50 (0xFFFFF881881C7BA0, 0x0, 0xFFFFF88006CD8C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Sun 09/02/2014 03:10:21 GMT your computer crashed
crash dump file: C:\Windows\Minidump\020914-21902-01.dmp
This was probably caused by the following module: igdpmd64.sys (0xFFFFF88005EE2C75)
Bugcheck code: 0x50 (0xFFFFF880F26D1BA0, 0x0, 0xFFFFF88005EE2C75, 0x5)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\igdpmd64.sys
product: Intel Graphics Accelerator Drivers for Windows 7(R)
company: Intel Corporation
description: Intel Graphics Kernel Mode Driver
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).
Google query: Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA
On Tue 12/11/2013 17:08:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\111213-39717-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007D57050, 0xFFFFF80000B9C3D8, 0xFFFFFA80075C4C10)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
8 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
igdpmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
"
J'ai cliqué sur le lien suggéré pour updater le driver. Et je suis tombé sur un forum qui parle de la mise à jour "B2670838". Apparemment, nous sommes nombreux à avoir ce problème avec Internet Explorer. Voici la réponse officielle de Microsoft.
"B2670838: Microsoft is aware of an issue some customers are experiencing when installing KB2670838 on certain laptop systems with hybrid graphics. We are looking into the situation and are considering blocking the update for systems that could be affected. Customers who are experiencing issues on systems that already have installed the update should consider uninstalling KB2670838."
Donc je crois que le problème a été identifié! Et j'ai l'impression qu'il n'y a rien à faire de plus. De toute façon, j'utilise chrome comme navigateur et pas I. Explorer. Mais certaines base de données que j'utilise ne sont accessibles que via Internet Explorer. Et j'ai eu besoin d'y accéder ce matin. Ca explique donc pourquoi ca n'arrêtait pas de sauter dans la matinée. Merci pour votre aide à tous les deux :-) !
Bonne journée