View original (French)

The Play Store is not working on my LG L5.

cilo -  
 Bondye -
Hello,
As stated in the title, the Play Store app is no longer working. When I try to access it, the app closes after 2 seconds with a message that appears very quickly saying that the app has stopped working...
Thank you in advance.

3 answers

  1.
    Blog_LG_France Posted messages 1870 Status Member 2 044
     
    Hello,

    Please check in your phone's settings, accounts, and sync if you have your Gmail account set up. If the issue is not resolved, please perform a factory reset to restore the default settings (this will erase all internal memory on the mobile, e.g., contacts, photos, etc.). Please proceed as follows:

    Tap the "Application" touch and the "Settings" touch on your mobile. Select "Privacy" or "Backup and reset" from the list that appears and select "Factory data reset."

    Have a nice day

    --
    LG Electronics France Blog
    0
    1. Arna
       
      Hello, I have the same problem with my LG L5 II but Play Store has never worked and I think I have my Gmail account. Given that Play Store has never worked on my phone, is it still useful to reset it?
      0
    2. Bondye
       
      Hello, my Play Store is not working anymore. When I open my Play Store, it asks me to use your code. Can someone please help me? Thank you in advance.
      0