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UDS:DangerousObject.Multi.Generic detected on my computer - Page 2

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  1. roulio 13 Posted messages 23 Status Member
     
    Re-hello

    I regularly use CCleaner.

    But when I went to run %temp%, I saw that there were some files and folders. So I deleted them. But I can't seem to delete ARCCconvert (folder) and FXSAPIDebugLogFile (file).

    Even after deleting the rest, the problem is still there.
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  2. Regis59 Posted messages 21143 Registration date   Status Security Contributor Last intervention   1 349
     
    Ok.
    You can try to remove them in safe mode.

    When it crashes, press CTRL + ALT + DELETE
    How much is the CPU at the bottom?

    --
    "Impossible is nothing"
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    1. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      Regis, I have an idea but only you continue
      I was thinking of a pretty cool utility (Pierre13's) to remove the tenses
      What do you think?
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    2. Regis59 Posted messages 21143 Registration date   Status Security Contributor Last intervention   1 349
       
      Yes, also.
      Put it in the canned. ;-)
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    3. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      Sure
      However, the only issue is that it's SFT that is available
      For the canned, I know how to do it!
      After that, I'm afraid it might be considered as disinfection, I'm not too sure :(
      At worst, I'll give it to you in private message :)
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    4. Regis59 Posted messages 21143 Registration date   Status Security Contributor Last intervention   1 349
       
      Put the canned directly, it's like I was posting it myself.
      But I don't have any canned stuff on hand, nor my passwords to go get them, so it would be helpful. Don't worry, I got you covered :-)
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    5. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      Sure, thanks (anyway, deleting temporary files is within everyone's reach).
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  3. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
     
    Hello roulio

    We will use a tool that allows you to delete temporary files, similar to CCleaner.
    Download this tool http://www.archive-host.com

    Once you have downloaded it, move it to your desktop (a copy-paste will do the trick).
    Run it as an admin if you are on Vista/Seven/8.
    Then click on go.
    Be patient, a report will appear.

    That's it.

    --
    If there's a problem, there is always a solution.
    Don't forget to mark your topic as resolved :)
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  4. roulio 13 Posted messages 23 Status Member
     
    hello Lili and Régis

    Here is what I did.

    1- I deleted the temp files in safe mode: the ARCConvert folder and the FXSAPIDebugLogFile text file, it says they no longer exist.

    2- I used Lili's link to delete the temp files and I have the report.

    3- I restarted the PC and used MBAM which this time got stuck at 7mn34 on:
    Julien\AppDat\Local\Sony\MediaGo\Video playback...
    4- By doing Ctrl Alt Del: MBAM is not responding Process 67 CPU 23 then 0

    And still the same problems.
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    1. roulio 13 Posted messages 23 Status Member
       
      To complete the information, in the meantime these 2 files are still there and I still cannot delete them in normal mode.
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    2. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      Perfect this
      What do you think of the software I proposed to you?
      Waiting for Régis' feedback :)
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    3. roulio 13 Posted messages 23 Status Member
       
      It seems more effective for the temp files than CCleaner (which I may not have configured well)
      thank you again
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    4. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      No configuration needed :)
      It's a complement you can use both, the advantage is that it doesn't delete your passwords.
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    5. roulio 13 Posted messages 23 Status Member
       
      Ok, I learned something else, but unfortunately it hasn't solved my problem. I'm trying to think about everything I've done, but I still don't see what could have put my PC in this state!
      Could installing and uninstalling Skype and Pinnacle, which weren't working well, have damaged something?
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  6. roulio 13 Posted messages 23 Status Member
     
    Hello!
    Below is the link for the ZHPDiag report.

    https://www.cjoint.com/?3BviiUhuy8U

    Just for your info, I had a lot of trouble downloading and running ZHPDiag because my PC said it was an unsigned program from an unknown publisher that could harm the computer. (the first link wouldn't open, I used the second one)

    Is this a sign?
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  7. Regis59 Posted messages 21143 Registration date   Status Security Contributor Last intervention   1 349
     
    Nothing to worry about.
    No particular sign...

    Is your internet connection still slow? What makes you say that?
    Which provider are you with?

    --
    "Impossible is nothing"
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  8. roulio 13 Posted messages 23 Status Member
     
    Hello Regis
    The question you asked me about the connection made me think of something!
    So I disconnected everything. Turned off my router, unplugged my ethernet cable, and then I saw that my cable was all twisted. I took another cable and reconnected everything. And there it is, MIRACLE! My connection seems normal again. I will do several tests, but I already opened Skype and it works. EUREKA
    I really didn't think about that damn cable because MBAM was freezing (It still freezes in normal mode), I immediately thought it was a virus.
    In any case, a thousand thank you for your time spent on me, and I'm really sorry for not checking that cable first.
    But before marking this question as resolved, since I still have issues with MBAM and PINNACLE, I checked CCleaner for registry errors, and there are an impressive number of errors. I don't dare to touch it
    How can I tell which ones can be deleted, and could that make MBAM work again? Or PINNACLE (which still bugs after opening and closing it)?
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  9. Regis59 Posted messages 21143 Registration date   Status Security Contributor Last intervention   1 349
     
    Very curious. First time I see this :-)
    It's possible that restarting the box allowed for an increase in speed, that can happen.

    For MBAM, run a scan and let us know where it gets stuck.
    However, before running it, restart your PC and do not launch any other applications.
    For Ccleaner, you can delete the registry errors. Remember to create a restore point beforehand.
    For Pinnacle, what do you mean?
    --
    "Impossible is nothing"
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  10. roulio 13 Posted messages 23 Status Member
     
    Yes, it’s really curious, especially since my sister had no connection issues with her laptop on WIFI but the main thing is that it works.

    For MBAM, it got stuck again at 12mn24
    C:\Users\Julien\AppData\Local\Temp\FXSAPIDebuglogFile.txt
    Process 65 UC 0% Physical Memory 22%

    It’s not always the same file, but always in AppData\Local\....

    And I checked in Temp, and these 2 files are still there and impossible to delete even with SFT

    ARCConvert (folder) keeps telling me too large to be moved
    FXSAPUDebuglogFile.txt (text file) tells me it’s in use and I can’t find it anywhere

    Regarding PINNACLE 16
    I start it up, work on it, save my project, close it (everything is fine)
    I want to reopen it a little later ... and then nothing happens as if I didn't have PINNACLE

    I go to the task manager and there’s nothing in running applications but in processes I see it under the name AvidCloudManager.exe

    To access my PINNACLE program, I have to restart my PC and then it works again. It’s very annoying because if it bugs somewhere I lose my whole project and have to start over.
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  11. Regis59 Posted messages 21143 Registration date   Status Security Contributor Last intervention   1 349
     
    Ok.
    For Pinnacle, try something.
    (Don't forget to back up your projects on external drives (USB..HDD...).
    Open the software.
    Close it.
    In the task manager, processes tab, end the AvidCloudManager.exe process.
    Try to relaunch Pinnacle?

    --
    "Impossible is nothing"
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  12. roulio 13 Posted messages 23 Status Member
     
    hello
    for Pinnacle it doesn't work if I end the process and it also disables my Avira...
    However, if I open Pinnacle, go to task managers and close within the application: pinnacle, at that moment I can reopen it without any problem.

    If there are no other solutions, this method is still better than restarting the PC.
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  13. Regis59 Posted messages 21143 Registration date   Status Security Contributor Last intervention   1 349
     
    Very strange this problem. Even after reinstallation?

    --
    "Impossible is nothing"
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  14. roulio 13 Posted messages 23 Status Member
     
    Hello! Yes, I uninstalled and reinstalled it several times.
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