Plantage windows7 64 lors d'une impression

guichome4201 Messages postés 4 Statut Membre -  
 lolo -
Bonjour,
Je viens d'acheter un portable asus r500v:
intel corei7 3610QM 2.3ghz 8go ram geforce610m 2gb

et une imprimante hp 3055A

Lorsque que je lance une impression windows plante: ecran bleu

Check to be sure you have adequate disk space. If a driver is identified in the stop message disable the driver...... try changing video adapters.

etc.......

J'ai essayé de réinstaller les pilotes d'impression mais idem ca ne marche pas
Je viens d'attaquer mes études et j'ai besoin d'imprimer des cours et j'avoue que j'ai besoin d'aide......... merci d'avance pour vos réponses!!!!!

7 réponses

  1. lolo
     
    bonjour
    change de port usb.certains port usb ne délivre pas une tension suffisante ou alors connecte la en wifi.
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  2. lolo
     
    j'espère que tu as telecharge les pilotes pour seven 64bits.
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=fr&cc=fr&prodNameId=1140780&prodTypeId=18972&prodSeriesId=1161389&swLang=17&taskId=135&swEnvOID=4063.
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  3. lolo
     
    ensuite quand tu installes tes pilotes et logiciel il ne faut pas que ton imprimante soit connecter tu attends que le logiciel te le demande
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  4. guichome4201 Messages postés 4 Statut Membre
     
    slt j'ai essaye tous ports usb mais non ca marche pas..... Mon imprimante est une deskjet et non une laserjet
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  6. guichome4201 Messages postés 4 Statut Membre
     
    j'ai lance whocrashed:

    System Information (local)
    --------------------------------------------------------------------------------

    computer name: GUILLAUME-PC
    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz Intel586, level: 6
    8 logical processors, active mask: 255
    RAM: 8470208512 total
    VM: 2147352576, free: 1952911360

    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Mon 10/09/2012 17:43:55 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091012-21325-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800032C30C5, 0xFFFFF8800AFABCD0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Mon 10/09/2012 17:43:55 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: usbscan.sys (usbscan+0xAB86)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800032C30C5, 0xFFFFF8800AFABCD0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\drivers\usbscan.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: USB Scanner Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
    Google query: usbscan.sys Microsoft Corporation SYSTEM_SERVICE_EXCEPTION

    On Mon 10/09/2012 12:02:29 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091012-21496-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F190)
    Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Mon 10/09/2012 11:34:01 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091012-20358-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F190)
    Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Mon 10/09/2012 11:25:26 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091012-25974-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000327B0C5, 0xFFFFF880040DACD0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Mon 10/09/2012 11:17:56 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091012-35396-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F190)
    Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Mon 10/09/2012 11:14:11 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\091012-35895-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F190)
    Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Sat 08/09/2012 17:13:10 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\090812-35927-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003BFA9BC, 0xFFFFF8800773ADD0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    8 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    usbscan.sys (USB Scanner Driver, Microsoft Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

    Read the topic general suggestions for troubleshooting system crashes for more information.

    Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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  7. guichome4201 Messages postés 4 Statut Membre
     
    Please help!!!!!!
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  8. lolo
     
    salut
    apparemment cela vient bien de ton imprimante .deconnecte la
    et desinstalle tout hp via iobitununstaller.
    ensuite es tu en 32 bit ou 64bit
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    1. lolo
       
      donne moi la ref exact de ton imprimante
      a la fin passe un coup de cleaner base de registre.
      verifie bien que windows update a jour.
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    2. lolo
       
      ensuite si tu sous 7 en 64bits et bonne reference de ton imp. telecharge ici.
      http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=fr&cc=fr&dlc=fr&sw_lang=&product=5224271#N156
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    3. lolo
       
      quand tu as fini tu installe le logiciel de ton imprimante sans la brancher au pc. tu attends que le logiciel te le demande.
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