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Brightness adjustment issue

anthony2312 Posted messages 36 Status Member -  
 djej26 -
Hello,
I have an HP ProBook and I can no longer adjust the brightness of the screen even with the shortcut keys. Can you please help me? Thank you for your quick response.

Configuration: Windows 7 / Internet Explorer 9.0

6 answers

  1.
    billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    hi

    you need to press FN+F10

    I'm also attaching the link to the manual where I found the answer (page 46)

    download it on your PC, it's free

    http://h10032.www1.hp.com/ctg/Manual/c01989528.pdf

    best regards
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  2. anthony2312 Posted messages 36 Status Member
     
    Your link on page 46 doesn't show me the procedure to follow for the download, and FN+F10 doesn't display anything on my screen.
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  3. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    ok

    tell me if I'm dreaming!!!

    HP ProBook User Manual

    Decrease the screen brightness
    Press fn+f9 to decrease the screen brightness. To decrease it gradually, hold
    these keys down.
    Increase the screen brightness
    Press fn+f10 to increase the screen brightness. To increase it gradually,
    hold these keys down.

    And you can "save as" when you go to the bottom right

    You have a table that appears (you can enlarge, reduce, save as, and print)

    Best regards
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  4. anthony2312 Posted messages 36 Status Member
     
    No, you're not dreaming!! Lol, thank you for taking care of my computer problem

    Well, the thing is, even with the shortcut keys it doesn't work on mine, it's FN+F2 to lower the screen brightness and FN+F3 to increase the screen brightness. But nothing happens when I do that

    Plus, when I go to <control panel><power options> and in the left pane there is <change when the computer sleeps>, before when I clicked on it there was a slider I could move for the screen brightness, now it's gone
    Do you have an explanation?? Thank you
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  6. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    You may have changed something?

    Don't you have a yellow ? in your devices?

    Do you have the exact reference of your PC

    Best regards
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  7. anthony2312 Posted messages 36 Status Member
     
    No, I just checked in the "Device Manager" but fortunately everything is working. Exact reference of my PC

    HP ProBook 4730s
    2.30 GHz Intel Core i5
    4.00 GB of RAM

    If you have another lead, let me know please.
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    1. djej26
       
      Hello anthony2312
      I had the same problem and after 15 minutes spent with the encrypted Chinese HP hotline (15c€/min nonetheless), they sent me this link for the HP update, and it works correctly again (for a ProBook 6560b 64-bit). I hope this helps others... good luck


      ---------------------------------
      Following our phone conversation, please find attached the link that will allow you to download:

      the HP Hotkey Support update:
      :
      http://h20000.www2.hp.com/...
      Feel free to contact our support at 0826 10 49 49 for any assistance.
      Best regards,
      HP Technical Support
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