Ecran bleu

Fermé
gerguillaume - 14 avril 2012 à 16:06
 gerguillaume - 14 avril 2012 à 19:51
Bonjour,
En 1 ou 2 mois j'ai eu 4 écrans bleus , souvent ça se produit lorsque j'ouvre un programme (jeu vidéo) , j'aimerais savoir si c'est grave et si il existe une solution , merci à vous .
PS : je vous mets le rapport de windows après un écran bleu apparu il y a 5 minutes :

Signature du problème :
Nom d'événement de problème: BlueScreen
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036

Informations supplémentaires sur le problème :
BCCode: 116
BCP1: FFFFFA800727C010
BCP2: FFFFF8800F42FAC0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Fichiers aidant à décrire le problème :
C:\Windows\Minidump\041412-21715-01.dmp
C:\Users\Guillaume\AppData\Local\Temp\WER-59514-0.sysdata.xml

Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

Si la déclaration de confidentialité en ligne n'est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt



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3 réponses

ax3110 Messages postés 241 Date d'inscription samedi 11 février 2012 Statut Membre Dernière intervention 31 mai 2014 12
Modifié par ax3110 le 14/04/2012 à 16:26
Salut ,
L'écran bleu ou BSOD et du à une erreur système le plus souvent . Dans ton rapport j'ai remarqué un des problème était : C:\Users\Guillaume\AppData\Local\Temp\WER-59514-0.sysdata.xml
"sysdata " système data
Je pense que le mieux serait que tu restaure ton système ENTIÈREMENT .
Si tu n'avait rien t'important sur ton pc (image , vidéo , logiciel etc ...) , tu démarre directement si tu as le logiciel de restauration direct ou au démarrage tapote les touche F1 , F2 , F3 etc ... selon ton constructeur .
Si tu as des chose importante sur ton pc , sauvegarde les sur clé USB , disque , disque dur externe fait le avant la restauration car visiblement ton pc marche même si le BSOD s'affiche .
En espérant avoir aidé (désoler si c'est long ^^ et pour les fautes si il y en a)
AX

Lien qui peut t'aidé :
https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
0
Utilisateur anonyme
14 avril 2012 à 17:20
Analyser les écrans bleus avec ceci :


http://www.forum-seven.com/forum/
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gerguillaume
14 avril 2012 à 19:51
Merci mais j'ai fais une restauration il y a 3 mois à cause d'un virus

rapport whocrashed :

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 14/04/2012 13:58:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041412-21715-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x159AC0)
Bugcheck code: 0x116 (0xFFFFFA800727C010, 0xFFFFF8800F42FAC0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 268.24
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 268.24
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 268.24 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR




On Sat 14/04/2012 13:58:36 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA800727C010, 0xFFFFF8800F42FAC0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Fri 06/04/2012 16:11:15 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040612-24055-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x159AC0)
Bugcheck code: 0x116 (0xFFFFFA8004C564E0, 0xFFFFF8800F453AC0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 268.24
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 268.24
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 268.24 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR




On Sun 18/03/2012 01:37:10 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031812-23462-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x159AC0)
Bugcheck code: 0x116 (0xFFFFFA80072DF4E0, 0xFFFFF8800F40FAC0, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 268.24
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 268.24
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 268.24 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 268.24 , NVIDIA Corporation)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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