DVD Issues with FREEBOX PLAYER Solved

Question

Hello,    I have internet through Free. I own the latest version (FREEBOX PLAYER and FREEBOX SERVER). My problem is with playing DVDs. I connected my Freebox Player via HDMI, and I could play my DVDs without any issues. However, for the past few days, I can't play anything... When I insert a DVD, "play the media" stays gray and I can't see the DVD. I've tried several updates and resets. STILL NOTHING.... Do you think the DVD + Blu-ray player in the Freebox Player is dead? If that's not the case, is there a procedure to make the player work again?  Thank you in advance for your responses ...

tatatutu · Accepted Answer

Hi, the CPLs have nothing to do with it except for the Blu-ray interactivity. It comes from the software (I explain, the .ini file allows the launch of the corresponding .exe file based on the type of media inserted) the problem comes from the fact that the .ini file has a script error depending on the versions. Some versions even had this issue following firmware updates that unfortunately modified this file to supposedly fix this "bug". You need to make a request to customer service through account management. They will respond to you within about 48 hours. Then they will contact you for a so-called series of tests^^ and then they will offer a replacement. Ask for a relay replacement, it avoids issues like "sorry we haven't received anything to date" and then bam, fees appear. (I speak from the knowledge of a friend to whom this happened!)  There you go, I can't help you any further.

julyana · Answer

I'm following up on my question...

julyana · Answer

Help still no one to help me????????????

damien · Answer

Hi, I have had exactly the same issue for a while now and I haven't found the solution yet...

julyana · Answer

I'm following up on my request...

julyana · Answer

reminder...

julyana · Answer

I always ask for help...

julyana · Answer

I am following up on my request.

PJFry · Answer

Ask the Freebox support service since no one else on the forum seems to know much about this Freebox. Otherwise, my Freebox DVD player isn't very good either.

julyana · Answer

It is only possible to contact Free by phone, and I don't have the time to do it during work... lol.  If anyone knows the answer to my problem, I'm still waiting....

julyana · Answer

For your information, the Freebox cannot play DivX.  Only DVDs and Blu-rays.  I'll explain my problem again: when I put a DVD in my Freebox, I can't play it. For more information, see my first message...lol.

@l · Answer

Hi,  You can try a hard reboot of the Player by pressing the small black button at the back. Try with a second DVD, or even a Blu-ray, if your problem persists you need to request a replacement.  (free call from the Freebox)

Matbarns · Answer

Hi,  I also have a problem with my player; when I play certain DVDs, I only get sound!!! And sometimes, I can't even eject them from the player. I've called Free several times, they've changed the player twice, and I still have the same problem. I called them back, and now they say the problem is because I'm connected to the TV via the SCART plug!!! I have my doubts, but since I can't verify it at the moment...

rene · Answer

same problem apparently it's the console that's malfunctioning, the player reads DVDs very poorly, should be sent back in my opinion..

Arok · Answer

I have the same issue. I have to reboot the layer several times before it detects the DVD. Once detected, it works fine. It looks like a software bug.

Croustix · Answer

I have the same problem, the Blu-rays work fine but the DVDs are impossible to read. I'm going to try a hard reboot.

ut balancé de l'air comprimé dans le lecteur dvd · Answer

You need to blow compressed air into the DVD player.

Benjy · Answer

This comes from the PLCs, you have an insufficient bandwidth. Reconnect your electrical connections by removing your extensions. Otherwise, use an Ethernet cable.

Emilie · Answer

I have the same problem. When I put in the DVD, the "play disk" option remains gray. I’ve tried several DVDs and the same problem persists. I don't know why. I think it needs to be reported.

mandl · Answer

We had the same problem, and we managed to fix it by doing the following on the box: in settings/system/ restart the freebox player? Yes.

Olé · Answer

The 3244 from Free replaced my Freebox player within a few days after some live trials on the phone, because it's a recurring problem with this equipment... Already exchanged three times...

Franck1376 · Answer

I found the solution to unplug the player with the DVD inside. After restarting, it ejects it by itself and takes it back, and it works. It works for the others until the next crash. Maybe until the next BD.

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