xp family pas d'impression page internet Résolu

Question

impossible d'imprimer une page internet
message d'erreur
ligne 94
car 1
erreur acces refuse
code 0
url res://c:\windows\system32\shdocic.dll/preview.dig

comment faire pour sortie de cette embrouille merci kricou

Configuration: xp family 
packard bell AMD Athlonxp 2400+512 ram
120 go 7200 rpm

boulepate · Answer

Salut,a mon avis tu es infecté.. tu as quoi comme anti-virus, anti-spywares, pare-feu?A++

kricou · Answer

Logfile of HijackThis v1.99.1Scan saved at 20:44:07, on 18/02/2006Platform: Windows XP  (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exeC:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exeC:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\spoolsv.exeC:\Apps\ActivBoard
hksrv.exeC:\WINDOWS\System32\DRIVERS\CDANTSRV.EXEC:\Program Files\Fichiers communs\Symantec Shared\ccProxy.exeC:\Program Files\Fichiers communs\Microsoft Shared\VS7Debug\mdm.exeC:\Program Files\Norton AntiVirus
avapsvc.exeC:\WINDOWS\System32
vsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exeC:\Program Files\Virtual CD v4 SDK\system\vcssecs.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXEC:\Apps\ActivBoard\MMKeybd.exeC:\Program Files\Virtual CD v4 SDK\system\vcsplay.exeC:\Program Files\Fichiers communs\Symantec Shared\ccApp.exeC:\Apps\ActivBoard\TrayMon.exeC:\Apps\ActivBoard\OSD.exeC:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exeC:\Program Files\Ulead Systems\Ulead Photo Express 4.0 Trial\CalCheck.exeC:\Program Files\ewido anti-malware\ewidoguard.exeC:\Program Files\ewido anti-malware\ewidoctrl.exeC:\Documents and Settings\Geneviève\Local Settings\Temp\Répertoire temporaire 3 pour hijackthis_199.zip\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://fr.rd.yahoo.com/customize/ycomp/defaults/sp/*http://fr.yahoo.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://fr.yahoo.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.modulonet.frR1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://fr.rd.yahoo.com/customize/ycomp/defaults/su/*http://fr.yahoo.comR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = LiensO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocxO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dllO2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Fichiers communs\Symantec Shared\AdBlocking\NISShExt.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dllO2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dllO2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Fichiers communs\Symantec Shared\AdBlocking\NISShExt.dllO3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dllO3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocxO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initializeO4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXEO4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exeO4 - HKLM\..\Run: [CleanEasyImg] c:\apps\easydvd\cleanall.exeO4 - HKLM\..\Run: [VCSPlayer] "C:\Program Files\Virtual CD v4 SDK\system\vcsplay.exe"O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe"O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exeO4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Fichiers communs\Symantec Shared\Security Center\UsrPrmpt.exeO4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /ConsumerO4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exeO4 - HKLM\..\Run: [delcab] C:\drivers\deltreew.exe C:\cabsO4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXEO4 - Global Startup: Ulead Photo Express Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 Trial\CalCheck.exeO8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.htmlO8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.htmlO8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.htmlO8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.htmlO8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.htmlO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dllO9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dllO9 - Extra button: Packard Bell - {1D49B7D4-524D-4ac9-BC34-B4822CAE4BB1} - C:\Apps\IECustom\script.htmO9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\webelated.htmO9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\webelated.htmO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO14 - IERESET.INF: START_PAGE_URL=http://www.modulonet.frO16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/yinst/yinst_current.cabO16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1140254055648O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1140254041758O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cabO16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.7) - http://advisor.futuremark.com/global/msc37.cabO18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXEO23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exeO23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccProxy.exeO23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exeO23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exeO23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exeO23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exeO23 - Service: Service Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exeO23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Apps\ActivBoard
hksrv.exeO23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exeO23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exeO23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exeO23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exeO23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exeO23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exeO23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exeO23 - Service: Virtual CD v4 Security service (SDK - Version) (VCSSecS) - H+H Software GmbH - C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exej'ai suivi tes informations, voici le nouveau rapport  kricouje viens de faire un essai avec une page internet, bravo le problème n'est plus qu'un mauvais souvenir  comment te remercier

kricou · Answer

merci à boulepate
j'ai suivi toutes tes instructions mon système est de nouveau en ordre et fonctionne correctement
les logiciels conseillés sont performants, plus que norton (ça n'engage que moi)
bonne semaine @+ et encore merci

frenchy · Answer

boulepate j'ai le meme probleme pourrai tu 'aider stp

Xp family pas d'impression page internet

4 réponses

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