Hermes Pro Call
cristofe12
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Stef -
Stef -
Hello,
I regularly receive a call from a number on my voicemail with no message, and when I call back, I get a voicemail that says "Hermes Pro, enter your code....." The number that appears is 01 77 70 17 00.
Can anyone tell me more about this and if there’s a trick to get rid of this problem?
Thank you in advance
Christophe
Configuration: Windows XP / Internet Explorer 7.0
I regularly receive a call from a number on my voicemail with no message, and when I call back, I get a voicemail that says "Hermes Pro, enter your code....." The number that appears is 01 77 70 17 00.
Can anyone tell me more about this and if there’s a trick to get rid of this problem?
Thank you in advance
Christophe
Configuration: Windows XP / Internet Explorer 7.0
10 answers
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Hello,
Don't worry, there is nothing serious; it's just call centers using the Hermes application to make phone calls.
In fact, there is a calling robot that constantly calculates the number of agents on the floor, the duration of the calls... and it automatically initiates calls so that a few seconds after the agent hangs up, they receive a new call.
Sometimes no agent is available, so Hermes puts the called person on hold, and if it takes too long, it hangs up.
Generally, call centers make 10 attempts to call each number they have on their list (often taken straight from the directory).
Not all call centers are scammers, fortunately, so there is no need to panic.-
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Moreover, according to Vocal Com, there is a bug in their program that causes the Hermes software to call by itself without any action from any telephone platform. They recommend filing a complaint with the gendarmerie because they are unable to trace the calls and therefore put an end to them without a request from the police.
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I am from Vocalcom and I deny what you are saying, there is no bug.
The number you see is probably what is referred to as the "line head".
that is to say the main number of the subscription (when we have multiple numbers).
This client must have activated an internal service on this number (hence the message "please enter your code")
The best thing is to find this client and have yourself removed from the list. -
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This is it:
https://www.vocalcom.fr
someone is using this telemarketing software to make people's lives miserable.
=> filing a complaint and changing my number if necessary.
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Thank you for clicking "Mark as resolved" if your issue is fixed! -
Good evening, I have the impression that nobody really knows what it's about because I'm with SFR and I'm receiving the same calls.
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Je viens de recevoir un appel sur mon répondeur de Hermes Pro. J'ai rappelé et ça me dit : "Hermes Pro, veuillez tapez votre code d'accès."
- I've already worked on this kind of tool. So, it's about a call from a platform that uses the Hermes tool for its client records. In short, it's a tool where you input a file with the prospects' information, the record brings up the client's phone number, it rings, and you'll have a customer service advisor.
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If you can prove that you opposed cold calling (for example, by registering on the "orange list") and that despite this action you continue to be targeted, you can file a complaint with the CNIL.
To do this, simply send a letter to the Complaints and General Requests Department of the CNIL - 21 rue Saint Guillaume - 75340 Paris cedex 07, in which you will outline your complaint and attach any supporting documents.
You can also file a complaint with the public prosecutor by referring to Article 226-18-1 of the Penal Code.
Article 226-18-1: "The act of processing or having processed personal data concerning a natural person despite that person's opposition, when the processing is for the purposes of prospecting, including commercial purposes, [...] is punishable by five years' imprisonment and a fine of €300,000"
You must send a letter detailing the facts to the public prosecutor of the court of first instance where the headquarters of the implicated organization is located. Don’t forget to attach all supporting documents you have to your letter. -
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Hello, I also receive phone calls but the number I call back is 05 57 80 93 80, with the response "Hermes pro please enter your code."
Is it possible to know the origin of these calls?
Thank you -
Hello everyone, I also received this call and I am with Bouygues Telecom. I don’t know what it’s about either. Furthermore, the reverse directory provides no indication. I typed a random code and then a voice said "you can now manage the groups" and then nothing. It’s strange....
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cartmanrolex
hello
I am with Free and for some time now I have been experiencing slow internet speeds. I tried some internet speed testers that ask for your phone number to identify the source of the issues and direct you to the right help… I think one of the sites is misusing my number and since then I’ve been getting calls every day… Tonight it really annoyed me and I tried calling back without success. I reached the voicemail of HERMES-PRO 0172424624… I am going to file a complaint with 60 million consumers to seek assistance… if possible.
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Hello
On July 11, 2013, I received a call asking if I was (Mr **).
I replied, "That depends, maybe! Who are you?"
(Due to network issues, I only heard maybe two letters, s&f, hence my response.)
They told me it was SFR (so I was calm, expecting them to try to sell me a subscription anyway) and they repeated, "Are you Mr **?" I replied, "Yes!" while telling them, "You knew that if you were calling me!" And just like that, the call cut off!
So, it’s normal that I called them back, from my side the number was (0175345020) and like most of you, you probably know what happened next!
Bam, into the void, asking for identifiers, etc.!
On April 12, 2013, like every day of the year, my phone was constantly on silent, and suddenly the morning message pops up directly: "884562 something I don't remember" "new message"! And since then, whenever I receive any SMS, message, voicemail, I get a barcode for my messages (that I send or receive).
In short, my conclusion is "scoffing at something ordinary or pushing a bit further into the vice, I specify!"
Let's try to investigate this ourselves in this case.
Who among you uses their phone to visit sites like Twitter, Facebook, and other social networks (because according to some information, like in everything, there are flaws, data, etc., but everything is linked in there without really knowing how it works). Nothing is certain; I feel like this is some sort of tracking, something like that...
Another example (MSN, etc.), mostly no one (or some) uses their real address; even our fictitious addresses like ...@hotmail.fr are rarely made public, and still, we receive messages from various sites, we haven't even browsed, played, or done anything... On the other hand, with our phones, it's not serious. But whoever has a subscription has a number, which leads to an address, and a bank account, etc. For me, all these schemes (because this is not an isolated case), no one truly knows the intention, but one thing is for sure, I see more harm than good from this; it's mystifying, and it's the first time this has happened to me. Like other topics, I share the same feeling... it doesn’t inspire confidence, too many scoundrels pushed to vice without realizing it when "the event(s)" happens. It's just a matter of time before a doubt becomes certain... -
Good evening, I also received that phone call this afternoon. I answered and no one spoke, they hung up. I called back and it was the same. Hermes pro. I am with Free. Do I need to do something to make them stop calling me? It’s annoying not knowing who I’m dealing with.
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Hello, I have the same problem. I'm with Orange and I've switched to unlisted, but I haven't changed my number. I think I'm going to do it, hoping it works.
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It's about your current plan that they're calling you about... to get rid of it, you have to change your operator... because it's Orange customer service that's calling you.
