View original (French)

Freebox "ERROR R999"

Solved
murdah -  
Dianethib Posted messages 2 Status Member -
Hello,
Excuse me, I am reaching out again to seek your help due to a recurring problem that occurs on my Freebox. Indeed, for the past few days, the error message "ERROR R999" appears as soon as I try to switch to the W9 channel (only). This started happening since I attempted to switch to HD mode. Since then, despite having contacted Free's technical support, they have not been able to resolve my issue. With that said, I am relying on your assistance.
Configuration: Windows Vista Firefox 3.5.5

5 answers

  1. Gefonline
     
    Hello,

    You didn't mention what the support suggested to resolve the problem. I had the same error on France 2. It was enough to:
    • 1- restart the ADSL box (by unplugging it)
    • 2- connect the TV box directly via Ethernet cable
    • 3- restart the TV box while pressing one of the buttons on the front for more than 5 seconds to update the firmware (software download)


    With this procedure, the channel is accessible again. If this is something you already did without success, sorry; but maybe this information will be useful to others. I had previously resolved a blockage issue with my box using this method, but I hadn't thought of it for this inaccessible channel issue. Thanks to Free support.
    16
    1. Sby
       
      Thank you, the procedure worked perfectly.
      0
    2. Bocou
       
      Hello,
      a small correction, a restart of the TV box by pressing the central button for 5 seconds is enough to update the firmware.
      0
    3. LENormandfr
       
      Thank you Gefonline because I had lost 1 and 3.
      THANK you again.
      0
    4. Nad
       
      Great!! Thank you very much!
      0
  2. Kemro Posted messages 25 Registration date   Status Member Last intervention   18
     
    Bonjour,

    I have the same problem as amine

    When I turn on my FreeBox, a message appears

    " Error. R999 "
    ---------------------------------------

    If anyone knows how to resolve this very big problem, thank you for posting.

    @+.. with some replies..
    13
  3. LeMarsupial
     
    I've already had these issues several times with the channels I receive via TNT through Freebox... you just need to start a new scan (Freebox/settings/TNT).
    6
  4. thomasMan31
     
    Cool, I confirm that scanning the TNT channels solves the problem (freebox/button/settings/TNT).
    Happy surfing, TL
    3
  6. ismael
     
    well me neither, no channel works except for Canal.
    I did a scan of the TNT channels and it still doesn’t work.
    I reset the firmware and still nothing.
    Now I don’t know what else to try.
    I’m going to unplug the fiber.

    thank you
    1
    1. bb
       
      I have the same problem. It must be coming from them.
      0
    2. pachalem
       
      Hello, same problem today, it must be on their end, nothing is working except for 4, and they are impossible to reach.
      0
    3. goodlouloute
       
      same for me
      0
    4. Ninoune8 Posted messages 1 Status Member
       
      Me too, no more channels except Canal and I've reconnected and done a new TNT search; it must still be from Free, it's starting to become a recurring issue with them.
      0
    5. Temudjiin
       
      same for me. I've updated the firmware though.
      0