Freebox "ERROR R999"
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murdah
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Dianethib Posted messages 2 Status Member -
Dianethib Posted messages 2 Status Member -
Hello,
Excuse me, I am reaching out again to seek your help due to a recurring problem that occurs on my Freebox. Indeed, for the past few days, the error message "ERROR R999" appears as soon as I try to switch to the W9 channel (only). This started happening since I attempted to switch to HD mode. Since then, despite having contacted Free's technical support, they have not been able to resolve my issue. With that said, I am relying on your assistance.
Excuse me, I am reaching out again to seek your help due to a recurring problem that occurs on my Freebox. Indeed, for the past few days, the error message "ERROR R999" appears as soon as I try to switch to the W9 channel (only). This started happening since I attempted to switch to HD mode. Since then, despite having contacted Free's technical support, they have not been able to resolve my issue. With that said, I am relying on your assistance.
Configuration: Windows Vista Firefox 3.5.5
5 answers
Hello,
You didn't mention what the support suggested to resolve the problem. I had the same error on France 2. It was enough to:
With this procedure, the channel is accessible again. If this is something you already did without success, sorry; but maybe this information will be useful to others. I had previously resolved a blockage issue with my box using this method, but I hadn't thought of it for this inaccessible channel issue. Thanks to Free support.
You didn't mention what the support suggested to resolve the problem. I had the same error on France 2. It was enough to:
- 1- restart the ADSL box (by unplugging it)
- 2- connect the TV box directly via Ethernet cable
- 3- restart the TV box while pressing one of the buttons on the front for more than 5 seconds to update the firmware (software download)
With this procedure, the channel is accessible again. If this is something you already did without success, sorry; but maybe this information will be useful to others. I had previously resolved a blockage issue with my box using this method, but I hadn't thought of it for this inaccessible channel issue. Thanks to Free support.
Bonjour,
I have the same problem as amine
When I turn on my FreeBox, a message appears
" Error. R999 "
---------------------------------------
If anyone knows how to resolve this very big problem, thank you for posting.
@+.. with some replies..
I have the same problem as amine
When I turn on my FreeBox, a message appears
" Error. R999 "
---------------------------------------
If anyone knows how to resolve this very big problem, thank you for posting.
@+.. with some replies..
I've already had these issues several times with the channels I receive via TNT through Freebox... you just need to start a new scan (Freebox/settings/TNT).
Cool, I confirm that scanning the TNT channels solves the problem (freebox/button/settings/TNT).
Happy surfing, TL
Happy surfing, TL
a small correction, a restart of the TV box by pressing the central button for 5 seconds is enough to update the firmware.
THANK you again.