Account login hurdles on PS4
I no longer have my email address, so I cannot change my password that I’ve lost. I have also changed my credit card and I can’t enter the new one either because it asks me to log in.
For a month I’ve been going through the bot to get me connected with an agent, but each time it tells me to try again later, so I’m blocked.
Would anyone have another solution to access a platform and thus be able to change my email address and therefore change my password to finally enjoy online games?
Best regards
- Using your PS3 account on PS4? Benefits?
- How to deactivate your PS4 account remotely?
- Help, my friend is on my PS4 account and I want to log them out, how do I do that?
- Error code NP-31866-4 I no longer have access to PS+ cloud.
- My PS4 won't connect to WiFi anymore.
- Unable to access PS Plus and PS Store
2 answers
-
Moderator
Hello,
If the AI assistant seems blocked, first clear your browser cookies and cache before trying again. PlayStation agents are available from Monday to Sunday, 10:00 to 18:30.
On the , click on the chat icon and tell the robot that you want to reset your password and that you no longer have access to your email address.
It should then ask you to provide a few pieces of information before transferring you to an agent. If not, emphasize that you can no longer access your account.
Also remember to gather all information proving that you own the account, such as your credentials, the PS4 serial number, and recent purchase proofs (purchased content, price, purchase date, order number).
-
Moderator
The contact options redirect to the AI assistant each time.
Try calling this number directly:
01 70 70 07 78 (local call rate)
This is PlayStation France's official line.
