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Freebox remote control

By.maag -  
Hello,

My remote control is not working anymore, so I can't find the remote code. The Free remote control app tells me "no Freebox detected," even though the app was working a few days ago.
Thank you in advance
Configuration: iPhone / Safari 12.1.2

8 answers

  1.  Pierr10 Moderator
    Hello,

    Try the Freeteuse app. It works quite well.
    1. By.maag
      Hello, excuse me for bothering you. I just tried it; it is only available on Android, and I'm pressing the buttons but nothing happens; my Free isn't turning on.
    2. Pierr10 Moderator
      @By.maagI probably misunderstood your problem.

      The Freeteuse app turns your smartphone (Android) into a Free remote control.
      You need to be connected to Wi-Fi for it to work.
      And, if I remember correctly, there's no code to provide.
    3. By.maag
      @Pierr10Yes, I see this app is similar to the free remote control but I press and nothing happens, but thank you anyway.
    4. Pierr10 Moderator
      @By.maagGiven the situation, I advise you to reset the Player (hard reset) and the Server.

      (What is the model of the box?)
    5. By.maag
      @Pierr10Freebox Revolution how do I reset it, which box do I need to disconnect (I'm not familiar with it)?
  2. brupala
    Hi,
    does the Freebox work or not?

    --
    and ... There you go!
    1. By.maag
      Yes, the freebox works, but when I launch the freetelecomande app, it doesn't detect the box.
    2. By.maag
      Yes, it works but it is turned off.
  3. billmaxime Contributor
    hi

    My remote control is not working anymore

    if your problem is the same as mine (Freebox powered on, but the FREE remote control does not work)

    I checked the batteries, but that’s not the issue

    I applied this --> https://free.fr/assistance/2574.html

    you just need to press the reset button for 1 to 2 seconds, and press the FREE+AV buttons to re-associate the remote control

    for me, it worked

    @+

    --
    the radiation level is higher at the employment agency than at Chernobyl
    1. By.maag
      Is the FREE and AV buttons on the remote or on the app? I can't use my remote because it's broken, and my Freebox is on but not on the Free menu.
    2. Pierr10 Moderator
      Hi Billmaxime,

      What's frustrating is that he couldn't replace the remote control with the smartphone using the Freeteuse app.
    3. By.maag
      @Pierr10Hello, I tried the freeteuse app and it doesn't work. I press the buttons but nothing happens.
    4. billmaxime Contributor
      @Pierr10Hi Pierr10,

      What's annoying is that he couldn't replace the remote control with the smartphone using the Freeteuse app.

      I don't know this app :(

      I have an old phone, not a smartphone

      See you!
  4. nadellen
    Hello
    I also have the Revolution but I've never heard of a remote control for the box! I have one for the player (TV box), the one in the photo below, yes, but that's it! That said, I have an older Revolution, there might be a more recent series!
    Otherwise, the one I have can be replaced, either from the Free store or by calling them, or by purchasing one, but also through an app on the phone as you were informed, in which case the phone serves as a remote control in the meantime
    In your case, you probably need to re-associate the remote control with the TV, or rather the player!
    1. brupala
      Hi,
      For many, the Freebox is just the player....
      The rest is just the pipe :-(
    2. billmaxime Contributor
      hi nadellen,

      this is indeed the remote I'm talking about, the one for the WebPlayer

      and indeed, there are no others

      PS: I don't know why the remote got disconnected from the WebPlayer, but I resolved the issue with the steps described in my response

      @+
    3. By.maag
      Yes, I have the same remote control. I'm having trouble distinguishing regarding my Free; it's an old one, I've had it for at least 7 years, it's not recent and it's not working, so I can't access the Free menu since my remote control isn't functioning anymore, and the app doesn't detect my Free.
  6. billmaxime Contributor
    re

    The FREE and AV buttons are on the remote control or on the app because I can't use my remote control, it's broken and my Freebox is on but not on the Free menu

    the buttons are on the remote control

    unplug the WebPlayer electrically for 15 seconds and plug it back in, you should have the Free menu

    PS: request a new remote control from Free via Face to Face --> click here

    @+

    --
    the radiation level is higher at the employment office than in Chernobyl
    1. By.maag
      Good evening, what is the web player and where can I find it, please?
  7. billmaxime Contributor




    @+

    --
    the radiation level is higher at the employment center than at Chernobyl
    1. By.maag
      Thank you, I removed a cable that I put back and it allowed me to access the Free menu, thank you.
  8. Pierr10 Moderator
    Good evening,

    I continue with the same idea.
    Since there is no operational Free remote control anymore, the only hope of getting the Player to work is to use a smartphone as a remote with an appropriate app. I suggested Freeteuse, which works well.

    The Freebox menu should already be displayed on the TV.

    If not, the Player needs to be reset (and possibly the Server)

    Here are further explanations on the reset processes: https://www.tech2tech.fr/hard-reset-hard-reboot-sur-freebox-v6/

    Check the connections and if there are no results, you will need to contact Free to obtain another remote control. But I am really not sure that it is just a remote control problem.
    1. By.maag
      Thank you very much, I unplugged a cable from the player to reconnect the Free menu, it’s displayed directly.
  9. billmaxime Contributor
    hi

    okay, but don't forget to request a new remote from Free

    if everything is okay for you, remember to mark your topic as resolved --> click here

    thank you

    @+

    --
    the radiation level is higher at the employment center than at Chernobyl