MP4 Reset

Hello,
Following a mishap caused by a virus deletion, MP4 no longer displays when requested in the received mail and returns an error. Can we find a free software to reset the MP4 functions? I am on W7.
Thank you in advance.
Best regards,

Jacques

4 answers

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  1. Hello,

    What is an "MP4 function" for you in a "Office" forum?
    1. Hello,
      What is the exact reference for this MP4 player?

      --
      The enemy is stupid: he thinks we are the enemy when it is actually him!
      Pierre Desproges
      1. Hello again,
        As a beginner in computing, I expressed myself poorly and I apologize for that. I will explain my problem more simply:
        I received an email from a friend which includes a video to download. At the bottom of the page, I click on the MP4 link (since there is no preview). Then I save it and return to my page. Once the necessary time has elapsed, I click on MP4 just as I have done before in other emails, and I receive this message: Server execution failed. I don't know what to do anymore, which is why I am reaching out. Thank you in advance for helping me.

        Sincerely,

        Jacques
        1. " Server execution failure "

          So there is an internal issue with the email server in question, so there's not much to do except wait...
      2. Thank you for your prompt response, and maybe after another follow-up, everything will be back on track! ...

        Have a good evening,

        Jacques
        1. You're welcome, that's what we're signing up for...
          Have a nice evening to you too.