mobifun Solved/Closed

Question

Hello everyone,
So, almost a month ago, I subscribed to Mobifun through my internet provider (Orange - Livebox)
and I realized it was a ...... scam of ......
so I wanted to unsubscribe and on the Mobifun site it says to "follow the unsubscribe procedures established by the ISP" and I don't know what that is, can you help me
thank you in advance ;) Configuration: Windows XP / Internet Explorer 7.0

Wildou · Accepted Answer

Good evening,  Please refer to this article: HERE  Best regards.    -- For me, work no longer tires me… it’s fatigue that would rather work on me!!

Wildou · Answer

Good evening,

Well, take a look at the last lines of the first paragraph of this article to know how to proceed.

Best regards.

--
Me, work no longer tires me... it's fatigue that would rather work on me!!

Wildou · Answer

Hello,

I’m glad you found the solution to your request.

Personally, I don’t have Orange and that’s a solution I found online.

Thank you for providing this other option for everyone who has the same request as you.

Please mark your message as “resolved,” like THIS.

Best regards.

--
For me, work doesn’t tire me anymore… it’s fatigue that would tire me instead!!

guillamder · Answer

Hello, I cannot set the status to "resolved" is there a connection with the fact that I am not registered and that I am just a visitor?

Wildou · Answer

Good evening,

It is true that our CCM interface is currently undergoing modifications.

I think you should still be able to mark your message as "resolved" by clicking "Mark as resolved" below its title.

If that doesn't work, please let me know, so I can inform those responsible for improving the interface.

Kind regards.

Edit: P.S.: Your message has already been marked as "resolved".

For me, work doesn't tire me anymore... it's fatigue that would rather work on me!!

I · Answer

HELLO YOU GO TO YOUR CUSTOMER ACCOUNT THEN YOUR CONSO TRACKING MANAGE YOUR OPTIONS THERE ARE MY SERVICES YOU SEE THEN THE STATEMENT AND YOU NEED TO DISABLE THE SERVICE.

Caro · Answer

I had the same thing happen to me. I downloaded a ringtone that was offered, so it was FREE, but they charged me €5 per week for TWO months.
It was a SUBSCRIPTION!
The solution is to send an email to ORANGE at the address:
support.servicesalacarte.internet@orange-ftgroup.com
and explain the scam to them. But especially right away, send a text message
from your mobile with: STOP and send it to number 88000 and to number 88333.
Good luck
Caro

15051963 · Answer

Good evening Mobifun, it's a scam. Since January, I've been paying 40 euros more, and now it's May, I'm still paying 40 euros even though I never subscribed to this stuff about games and ringtones. I'm a 47-year-old woman and I have a 5-year-old daughter; neither of us know about these games. Is it possible for someone to help me find a solution? Thank you.

Wildou · Answer

Good evening,  The answer is above in message no. 4 from guillamder on March 13 at 9:12 am.  Sincerely. -- Me, work doesn’t tire me anymore... it’s fatigue that would rather be working on me!!

rose · Answer

you need to go to the cabonné space
then click on internet purchase then access your internet account
the purchases appear and you need to click on cancellation otherwise the charge of €5 will continue to be made every week.
I also fell for it and I didn't appreciate it at all.
Advice: send a registered letter to MOBIFUN EUROPARC DE PICHAURY 1330 AV GG DE LA LAUZIERE 13856 AIX EN PROVENCE CEDEX to request the reimbursement of the charges if you have never downloaded a ringtone or anything else from mobifun.

pelo47 · Answer

see the first mobifun chat.. I have the answer. call me at 06 77 07 91 67 if you want a clarification. pelo47

Nikita · Answer

Hello,

I had the same nasty surprise receiving 2 Orange bills for 2 months in a row with a total of 90 euros in scams. I harassed this site with my messages and I managed to get fully refunded by check! Don't give up.

Nikita · Answer

Good evening, Yes, I can advise you to go to your Alice customer area, then to "my services" and finally to "internet option +". You will be able to deactivate this service. If you cannot do it, Alice's customer service will need to assist you by phone. If you need advice regarding the steps for a refund, feel free to ask me.

couillon · Answer

me 540 euros The ringtone !!!!!

remo · Answer

Nikita, how did you send them messages?? €55 in total to be deducted "hidden" in the Orange bills...

NIKITA · Answer

You can email them at customer@mobifun.net. That's how I got a refund.

menthe · Answer

Please answer my question honestly: how can we trust people who offer a game where you shoot (virtually) at MOLES? In 2010.... Either we are completely desensitized, or we are completely dumb! In both cases, the scam seems like a fitting punishment to me...

Caro · Answer

I remain convinced that MOBIFUN or others are partners and accomplices of our Operators .......... it allows them to inflate the bills and they certainly benefit from it. Caro

fat · Answer

The only way is to file a complaint with the consumer thing Do you have a postal address for Mobifun?

fat · Answer

On the Orange internet purchase, you can simply terminate your contract by email.

fat · Answer

postal address of MOBIFUN CUSTOMER SERVICE FREE RESPONSE 52850 13859 AIX EN PROVENCE THE PERSON NAMED DONOVAN SHOW THIS TO A LAWYER

NIKITA · Answer

To unsubscribe, go to your Orange customer area, then in the section "my internet account", then "my services", then "view/edit", "my services", and finally "internet + billing on Orange invoice" and "edit" "disabled". You will no longer have any issues of this kind regarding invoice scams. In case of a direct debit, you can email Mobifuun and send them copies of each direct debit. They refunded me 90 euros by check without going through a lawyer.

lele · Answer

Here we too have fallen victim to this scam I am giving you the solution to these problems here is the toll-free number to contact the Mobifun service and explain your case to them, and they will take necessary action 0 805 465 500. there you go, always available.

Fifiiii · Answer

I would like to know how to get a refund?!

Stopauxarnaques · Answer

Hello, I was able to find out, by calling the "toll-free" number for Mobifun listed above, that the charges on my son's small plan will stop... and I sent an email to the so-called customer service, which replied that I need to provide proof of a text message sent to them... what a joke! So it would be up to me to provide them with proof of their scam... No comment! I only found a small table, of which I took a screenshot because it disappears as time passes, on my Orange client space, stating that my son sent a text message and downloaded I don't know what every week for over a month, at 3 euros each! I have not yet received a refund for the amounts charged to the plan, but I am not losing hope and I suggest to everyone in my situation to send a letter, always the same photocopy with only the date of mailing changed, EVERY DAY to their FREEPOST address, and especially WITHOUT STAMPING the letter, because THEY PAY FOR THE POSTAGE in this case, and to keep it up UNTIL THEY REFUND... It’s a matter of patience, but it’s worth trying, even if the amount is small; they might soon get tired of being inundated with identical complaint letters coming in large quantities every day... I remind you of the address: MOBIFUN Customer Service Freepost 52850 13859 AIX EN PCE CEDEX 3

pseudo · Answer

It's a bit easy; subscriptions don't just fall from the sky.

pascaleee · Answer

I am in the same situation: since June 2011, there have been huge deductions via Orange and I couldn't understand their origin since I do not have Internet+ activated. By choice... After several letters to Orange, I go to my Internet+ account _ once again it is disabled_ and I discover all these deductions week after week, €5 each time, it's a real madness... without request, without reason (but honestly, who would be stupid enough to pay €5 a week to hear a ringtone? Seriously...) I will send a letter tomorrow to the company concerned, but given the situation I think all those who have been abused should join together to take legal action. It's not enough to just try to cancel a fictitious commitment; we need to be reimbursed. Can you realize the amount they could have amassed by stealing from others? Can you realize the daily difficulties we have to manage while they, unnoticed, are draining and inflating everyone's bills? What a shame!!!

cherkane · Answer

Hello, since December I've been paying an extra 20 to 25 euros on my internet bill because of Mobifun. I just canceled the subscription I never signed up for, so I would like to get refunded the 115 euros they took from my Freebox subscription. Do they need proof like a separate bill? I don't have anything besides the bill.

Cesel45 · Answer

MOBIFUN Customer Service Reply Paid 52850 13859 AIX EN PCE CEDEX 3

Mobifun

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