Unable to open my phone on my computer.
SolvedDidi64_549 Posted messages 2759 Registration date Status Membre Last intervention -
Hello.
I bought a Pixel 7 that works very well and I've taken a series of photos that I am looking at on this mobile.
When trying to view these photos on my computer, I can't do it.
I connect my Pixel 7 via cable. The driver downloads correctly and my mobile shows up properly on my computer, but when I click on PIXEL 7, it displays "Empty folder" even though there are indeed a series of photos.
In the mobile settings, I have checked "Allow" for access to photos and videos.
The same issue occurs on other computers.
What should I do?
Thank you for your advice.
4 réponses
Hello,
Check out this tutorial perhaps:
https://support.google.com/pixelphone/answer/2840804?hl=en#zippy=%2Cwindows-computer%2Cmac-computer
Hi
In fact, there are several methods to try between mobile and PC, 3 more tutorials
By Microsoft, by Pixel, by Google:
https://support.microsoft.com/en-us/topic/view-and-manage-photos-from-your-android-device-on-your-pc-b4182712-a9ab-c6bf-3025-549955158921
or
https://toutandroid.fr/connecter-le-google-pixel-au-pc-ou-au-mac/
or
https://support.google.com/pixelphone/answer/2865484?hl=en
(It seems to say that the photos are not in the directory where you're looking too... but from here I don't know, I don't have a Pixel 7 to reproduce)
Hi,
To unlock the phone with a PC:
Connect your phone to your computer using a USB cable.
On your phone, tap the notification: "Charging via USB for this device".
Under "Use USB for", select: File Transfer.
A file transfer window opens on the computer.
You can use it to move files by drag-and-drop.
When the operation is complete, eject your phone from Windows.
Unplug the USB cable.
Troubleshoot file transfer issues via USB
Troubleshoot issues related to the computer
Check the computer settings to ensure that new hardware is automatically detected.
Restart your computer
Troubleshoot your Pixel phone
Update your version of Android.
Learn how to check the Android version you are using and update it:
Restart your phone: press and hold the power button for about 30 seconds, until your phone restarts.
Troubleshoot USB connection issues:
Try a different USB cable. Not all USB cables allow for file transfer.
To test your phone's USB port, connect it to another computer.
To test your computer's USB port, connect it to another device.
Source: https://support.google.com/pixelphone/answer/2840804?hl=en
Hello.
Having tried everything, including USB debugging (Developer options), I couldn't resolve the issue.
This evening, I simply performed a reset of the device.
Upon restart, a little miracle happened: the USB settings were incremented in the notification shade and I was able to select my device and transfer files. Opening the folders is now possible.
Thank you for your help in resolving this issue.
Have a good week.