View original (French)

UEFI interactive shell at startup

jozofa Posted messages 5 Status Member -  
jozofa Posted messages 5 Status Member -
Hello everyone,

I have a "strange" message that sometimes appears on my HP laptop.

In fact, it is connected to a docking station and from time to time it randomly "crashes" and shows me this message!

Any ideas?

Thank you in advance.

4 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    You need to access the BIOS and check that:
    • the hard drive where Windows is installed is present
    • that it is first in the boot order (or Windows Boot Manager);


    Here’s how to access the BIOS:

    --
    Please press a key to continue the disinfection...
    0
  2. jozofa Posted messages 5 Status Member
     
    Hello,

    Thank you, but the issue occurs during use!
    So the laptop starts up fine, works well, and then randomly crashes and I get this message!

    Strange, isn't it?
    0
  3. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Ok, the PC is restarting, there’s a good chance it's a hardware issue and they might lose the hard drive along the way....
    First, if you have important data, back it up.

    ~~

    Check if a BIOS update is available:

    ~~

    First, check the hard drive: How to check the health of the hard drive
    With CrystalDiskInfo
    - Download CrystalDiskInfo
    The status must be blue, otherwise, it's not a good sign.
    More explanations: CrystalDiskInfo: Check the health of the hard drive.

    ~~

    To check your computer for possible infections and get a general condition of the system:

    Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

    Download and run the FRST scan,
    Wait until the scan is complete, a message indicates that the analysis is finished.

    Three FRST reports will be generated:
    • FRST.txt
    • Shortcut.
    • Additional.txt


    Send these 3 reports to the site https://pjjoint.malekal.com/ and then provide the 3 pjjoint links to the reports here in a new response so we can consult them.

    (The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

    --
    Please press any key to continue the disinfection...
    0
  4. jozofa Posted messages 5 Status Member
     
    OK, I'll try to do that as soon as possible.

    However, the equipment is new, it would be a shame but it can happen.

    I've also been told about a Virtualbox problem???
    But I don't know what that is?
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      I don’t think so for Virtualbox.
      In any case, I don’t see the connection.
      0
      2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > jozofa Posted messages 5 Status Member
         
        I don't see the connection.
        Virtualbox allows you to create virtual machines.
        It has nothing to do with your problem.
        0
      3. jozofa Posted messages 5 Status Member > Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention  
         
        Yeah, that's exactly what I thought!
        Thank you.
        0