UEFI interactive shell at startup

Hello,

You need to access the BIOS and check that:

• the hard drive where Windows is installed is present
• that it is first in the boot order (or Windows Boot Manager);

Here’s how to access the BIOS:

• How to access the BIOS (UEFI or Legacy)
• BIOS - Access the BIOS setup

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Please press a key to continue the disinfection...

Hello,

Thank you, but the issue occurs during use!
So the laptop starts up fine, works well, and then randomly crashes and I get this message!

Strange, isn't it?

Ok, the PC is restarting, there’s a good chance it's a hardware issue and they might lose the hard drive along the way....
First, if you have important data, back it up.

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Check if a BIOS update is available:

• How to update the BIOS (Flash the BIOS)
• BIOS - Update (flash) the BIOS

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First, check the hard drive: How to check the health of the hard drive
With CrystalDiskInfo
- Download CrystalDiskInfo
The status must be blue, otherwise, it's not a good sign.
More explanations: CrystalDiskInfo: Check the health of the hard drive.

~~

To check your computer for possible infections and get a general condition of the system:

Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

Download and run the FRST scan,
Wait until the scan is complete, a message indicates that the analysis is finished.

Three FRST reports will be generated:

• FRST.txt
• Shortcut.
• Additional.txt

Send these 3 reports to the site https://pjjoint.malekal.com/ and then provide the 3 pjjoint links to the reports here in a new response so we can consult them.

(The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

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Please press any key to continue the disinfection...

OK, I'll try to do that as soon as possible.

However, the equipment is new, it would be a shame but it can happen.

I've also been told about a Virtualbox problem???
But I don't know what that is?