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UEFI interactive shell at startup

jozofa Posted messages 5 Status Membre -  
jozofa Posted messages 5 Status Membre -
Hello everyone,

I have a "strange" message that sometimes appears on my HP laptop.

In fact, it is connected to a docking station and from time to time it randomly "crashes" and shows me this message!

Any ideas?

Thank you in advance.

4 réponses

Réponse 1 / 4
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Hello,

You need to access the BIOS and check that:
  • the hard drive where Windows is installed is present
  • that it is first in the boot order (or Windows Boot Manager);


Here’s how to access the BIOS:

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Please press a key to continue the disinfection...
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Réponse 2 / 4
jozofa Posted messages 5 Status Membre
 
Hello,

Thank you, but the issue occurs during use!
So the laptop starts up fine, works well, and then randomly crashes and I get this message!

Strange, isn't it?
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Réponse 3 / 4
Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
Ok, the PC is restarting, there’s a good chance it's a hardware issue and they might lose the hard drive along the way....
First, if you have important data, back it up.

~~

Check if a BIOS update is available:

~~

First, check the hard drive: How to check the health of the hard drive
With CrystalDiskInfo
- Download CrystalDiskInfo
The status must be blue, otherwise, it's not a good sign.
More explanations: CrystalDiskInfo: Check the health of the hard drive.

~~

To check your computer for possible infections and get a general condition of the system:

Follow the FRST tutorial by clicking on this blue link. ( take the time to read carefully - everything is well explained ).

Download and run the FRST scan,
Wait until the scan is complete, a message indicates that the analysis is finished.

Three FRST reports will be generated:
  • FRST.txt
  • Shortcut.
  • Additional.txt


Send these 3 reports to the site https://pjjoint.malekal.com/ and then provide the 3 pjjoint links to the reports here in a new response so we can consult them.

(The blue links lead to step-by-step explanatory tutorials, click on them for more precise instructions to follow).

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Please press any key to continue the disinfection...
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Réponse 4 / 4
jozofa Posted messages 5 Status Membre
 
OK, I'll try to do that as soon as possible.

However, the equipment is new, it would be a shame but it can happen.

I've also been told about a Virtualbox problem???
But I don't know what that is?
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711
 
I don’t think so for Virtualbox.
In any case, I don’t see the connection.
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jozofa Posted messages 5 Status Membre > Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention  
 
https://www.youtube.com/watch?v=YCegkcVheJA

But well ????
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Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention   24 711 > jozofa Posted messages 5 Status Membre
 
I don't see the connection.
Virtualbox allows you to create virtual machines.
It has nothing to do with your problem.
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jozofa Posted messages 5 Status Membre > Malekal_morte- Posted messages 178136 Registration date   Status Modérateur, Contributeur sécurité Last intervention  
 
Yeah, that's exactly what I thought!
Thank you.
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