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RtlS5Wake prevents the PC from restarting.

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evyndar Posted messages 14 Status Member -  
bazfile Posted messages 58503 Registration date   Status Moderator Last intervention   -
Good evening,
When I tried to restart my PC, a message popped up saying that RtlS5Wake prevented my PC from restarting. Could you tell me what that means?
Thank you

3 answers

  1.
    AmbreFerreira3110 Posted messages 1 Status Member 1
     
    Hello,

    I am having issues with my brand new PC (I've had it for less than 2 weeks), and I've noticed that the RtlS5Wake program prevents shutdown every time. I have followed your instructions and here are my FRST, Addition, and Shortcut links.

    https://pjjoint.malekal.com/files.php?id=FRST_20200416_u6o1312m11h15

    https://pjjoint.malekal.com/files.php?id=20200416_p9k12f12m5q11

    https://pjjoint.malekal.com/files.php?id=20200416_n12x7k13s12b9

    Thank you in advance!
    1
    1. bazfile Posted messages 58503 Registration date   Status Moderator Last intervention   20 273
       
      Update the driver of your Realtek network card as I explained earlier, https://www.commentcamarche.net/faq/48455-mettre-a-jour-ses-pilotes-gratuitement-avec-driverscloud only install the driver if it has a relevance of 5.
      0
      1. AmbreFerreira3110 > bazfile Posted messages 58503 Registration date   Status Moderator Last intervention  
         
        Thank you very much.
        0
      2. bazfile Posted messages 58503 Registration date   Status Moderator Last intervention   20 273 > AmbreFerreira3110
         
        You're welcome. :)
        0
  2. bazfile Posted messages 58503 Registration date   Status Moderator Last intervention   20 273
     
    Hello,
    It looks more like a Realtek product than an infection.
    Download FRST, once downloaded, put it on the desktop then open it, let it update if needed, then uncheck the registry box, you will have this:

    Click on Analyze, at the end of the scan you will have two text files on the desktop FRST and Addition, send these reports to https://pjjoint.malekal.com/ see this tutorial paragraph Send the analysis reports to pjjoint, then provide the two links generated by Pjoint in your next message.

    --
    bazfile
    Moderator/Contributor security.
    click here
    0
  3. SakuChawn Posted messages 3 Status Member
     
    Hello, I have the same issue and I'm sending you my links:

    https://pjjoint.malekal.com/files.php?id=FRST_20200403_r5i13p10n14s11

    https://pjjoint.malekal.com/files.php?id=20200403_u5q13e11j14l14

    However, is it normal for the scan to keep running and continue sending me files?
    Thank you
    0
    1. bazfile Posted messages 58503 Registration date   Status Moderator Last intervention   20 273
       
      It's your network adapter driver that is out of date.
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      1. SakuChawn Posted messages 3 Status Member > bazfile Posted messages 58503 Registration date   Status Moderator Last intervention  
         
        Alright, how do we update it?
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      2. bazfile Posted messages 58503 Registration date   Status Moderator Last intervention   20 273 > SakuChawn Posted messages 3 Status Member
         
        Update your network card(s) with https://www.commentcamarche.net/faq/48455-mettre-a-jour-ses-pilotes-gratuitement-avec-driverscloud and only install the driver if it has a relevance of 5.
        0
      3. SakuChawn Posted messages 3 Status Member > bazfile Posted messages 58503 Registration date   Status Moderator Last intervention  
         
        Thank you, all my pilots have 3 gray points and are green.
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      4. bazfile Posted messages 58503 Registration date   Status Moderator Last intervention   20 273 > SakuChawn Posted messages 3 Status Member
         
        Read the page I indicated more actively.
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