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Issue after a "Different User" reset Windows 10

Atoine_6648 Posted messages 2 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello,
I performed a reset on my MSI running Windows 10 (I don't know if I deleted everything). The PC starts up correctly until it reaches a "Other User" screen where I'm asked for an ID and a password...
I've been looking for a solution for hours on the forum..
Thank you in advance for your help!

2 answers

  1.
    Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    Start with the advanced system recovery options using method 1 from this page: Windows Advanced Recovery Options.
    The principle is to restart on the page where it asks for the password, with the icon at the bottom right and holding the shift key.

    If you do NOT reach the window where Windows asks for passwords, due to a blockage or crash beforehand...
    Turn off the computer twice during Windows loading.
    It will enter repair mode which will also grant access to the advanced system recovery options.
    (If booting into the advanced recovery options is impossible, you need to create a USB stick to boot from, you have a link on the previous page for that).

    From the settings menu, restart Windows and go into safe mode, from there you can uninstall a problematic application like your antivirus.
    Create a new administrator user, see: How to Create a New Administrator User on Windows
    See if it does the same there.

    --
    Please press a key to continue the disinfection...
    1
    1. Atoine_6648 Posted messages 2 Status Member
       
      Hello,
      I have accessed the advanced options, but almost everything is blocked because I don't have an "administrator account." I don't see how to create one. I'm sorry, I'm really not very good at computers.
      0