Outlook account locked for 30 days
jeremymacapuche
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titou337 Posted messages 228 Registration date Status Contributeur Last intervention -
titou337 Posted messages 228 Registration date Status Contributeur Last intervention -
Hello,
I don't remember my Hotmail (Outlook) password to read my daily emails (the password was saved by default, that's why I forgot it, with automatic login ...), so I am going through the classic password recovery procedure.
It turns out that I chose the "Two-step verification" option for password recovery.
1st step: I receive a code via SMS on my phone, everything is fine.
2nd step: an email was sent to a "backup email address" ... except that the problem is, that address no longer exists!
So now Microsoft informs me that I will only be able to recover access to my email inbox in ... 30 DAYS.
This is inconceivable given that I receive a lot of professional and private emails, etc ...
I sent an email to support, but they are not responding (maximum response time announced: 24 hours, it’s been 2 days now ...).
What is the solution to recover access to my email inbox as quickly as possible, it’s extremely urgent!
Thank you in advance for your valuable help ...
Jérémy
I don't remember my Hotmail (Outlook) password to read my daily emails (the password was saved by default, that's why I forgot it, with automatic login ...), so I am going through the classic password recovery procedure.
It turns out that I chose the "Two-step verification" option for password recovery.
1st step: I receive a code via SMS on my phone, everything is fine.
2nd step: an email was sent to a "backup email address" ... except that the problem is, that address no longer exists!
So now Microsoft informs me that I will only be able to recover access to my email inbox in ... 30 DAYS.
This is inconceivable given that I receive a lot of professional and private emails, etc ...
I sent an email to support, but they are not responding (maximum response time announced: 24 hours, it’s been 2 days now ...).
What is the solution to recover access to my email inbox as quickly as possible, it’s extremely urgent!
Thank you in advance for your valuable help ...
Jérémy
1 réponse
Hello,
Unfortunately, there is no miracle solution... We won't be able to do anything for you since hacking is banned from CCM.
We do not help to bypass this kind of security/blocking (nor even passwords, by the way).
I invite you to read this:
https://www.commentcamarche.net/infos/25871-pourquoi-commentcamarche-n-aide-pas-a-trouver-un-mot-de-passe/
Best regards,
Titou
--
Hardware Specialist (components,
computer equipment and PC assembly).
Unfortunately, there is no miracle solution... We won't be able to do anything for you since hacking is banned from CCM.
We do not help to bypass this kind of security/blocking (nor even passwords, by the way).
I invite you to read this:
https://www.commentcamarche.net/infos/25871-pourquoi-commentcamarche-n-aide-pas-a-trouver-un-mot-de-passe/
Best regards,
Titou
--
Hardware Specialist (components,
computer equipment and PC assembly).
But this 30-day delay is really exaggerated, and I imagine that not everyone in my situation had to wait this long?
Can Microsoft support help me?
Is there a procedure to expedite the password recovery?
I think they have... It's managed by a robot, so it's hard to tell it "come on, please, not 30 but 5" if you see what I mean.
Only they will be able to help you, we can't do anything for you here!
You'll have to check directly with Microsoft!