Ecran Bleu help

mica520 Messages postés 8 Statut Membre -  
le druide Messages postés 40644 Date d'inscription   Statut Contributeur Dernière intervention   -
Bonjour,

On ma dit d'installer le logiciel WhoCrashed pour voir pouruqoi j'ai un écran bleu et j'ai eu sa aidder moi !

Je ne suis pas un pro en informatique help me merci.

System Information (local)
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computer name: MICA-PC
windows version: Windows 7 , 6.1, build: 7600
windows dir: C:\Windows
Hardware: P55-UD3, Gigabyte Technology Co., Ltd.
CPU: GenuineIntel Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4223123456 total

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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 15/06/2015 14:33:14 GMT your computer crashed
crash dump file: C:\Windows\Minidump\061515-22526-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6F840)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800029005B2, 0xFFFFF880050FBF40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Mon 15/06/2015 14:33:14 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800029005B2, 0xFFFFF880050FBF40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

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Conclusion
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2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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1 réponse

le druide Messages postés 40644 Date d'inscription   Statut Contributeur Dernière intervention   6 610
 
Salut,

démarre ton pc en tapotant sur F8 puis choix > mode sans echec invité de commande. Ensuite tapes ceci sfc /sannow

Après l'analyse tu redémarres ton pc normalement pour voir si le problème persiste.
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