Connecting Bluetooth speaker to PC

Question

Hello,

I just bought a Philips Fidelio P9X Bluetooth speaker.
I also have a Vaio laptop equipped with Bluetooth.
However, when I connect my speaker to my PC, it detects it, but when I try to listen to music on my speaker, it doesn't work.

In the Bluetooth settings, when I want to use the speaker as an audio receiver, Windows shows me: Bluetooth service error, incorrect settings.

And I can't do anything.

Why?

Configuration: Windows 7 / Chrome 36.0.1985.125

Selmer31 · Accepted Answer

Hello, the issue is still not resolved at my place after almost 2 years...
As previously mentioned, my laptop running Windows 7 recognizes the Fidelio but cannot set it up as an audio receiver...
I have updated the Bluetooth drivers on the PC, they were already up to date, I even uninstalled and reinstalled those drivers, nothing works.

The A2DP protocol is, according to what I read on the internet, sometimes absent from Windows 7 Bluetooth drivers, but on one hand:

- we don't know how to remedy that, and on the other hand
- Philips never informed us that the Fidelio P9X might not work with a PC running Windows 7 (otherwise I wouldn't have bought it!).

I have therefore bought a wireless speaker that I am forced to use with a cable... Great advertising for Philips products.

I also posted on the English support forum for Philips, I'm waiting for a response...

Best regards.

Support Philips · Answer

Dear Customer,

We apologize for the inconvenience you are experiencing with your speaker.

We recommend you contact one of our advisors at 0157324065 so that we can assist you step by step.

Best regards,

AB
Philips France Advisor
@PhilipsCare_FR

klcd · Answer

Hello,
I have exactly the same problem, Vaio VGN-FW21M laptop with Bluetooth that properly detects my Fidelio P9 speaker but I cannot play sound on it.
Drivers reinstalled, speaker reset, etc.
And as a jokerzzz:
"In the Bluetooth settings when I want to use the speaker as an audio receiver, Windows shows me: Bluetooth service error, incorrect settings."
I contacted Phillips customer service, have you found a solution?
Thank you.

Robin des boitiers · Answer

Hello

I don't have speakers but a Philips headset and I encountered this issue during the setup.

In the setup panel, go to devices and printers, and your speakers (if they were detected during the Bluetooth device search) should be listed there.

Right-click/properties/services, and check that the necessary service is available.

Then on my headset, I have a sync switch that must blink blue/white for the connection to be possible, and for that, I need to hold it for 2 or 3 consecutive seconds after which I can choose the playback source from the sound menu in the setup panel or more simply from the notification area if the sound setup icon is present.

That's it, I hope this helps you, good luck.

Best regards.

Selmer31 · Answer

Hello,
I have exactly the same problem, Vaio VGN-FW21M laptop with Bluetooth that properly detects my Fidelio P9 speaker but I cannot play sound on it.
Drivers reinstalled, speaker reset, etc.
And as a jokerzzz:
"In the Bluetooth settings when I want to use the speaker as an audio receiver, Windows shows me: Bluetooth service error, incorrect settings."
I contacted Phillips customer service, have you found a solution?
Thank you.

recitof · Answer

I'm having trouble today with the Philips AD385 speaker that I can't configure as an audio receiver (what a shame for a speaker!!!!) Does anyone have a solution? Thanks Tof

Support Philips · Answer

Dear Customer,

We advise you first to update the Bluetooth settings on your computer.

If that still does not allow the speaker to function, we recommend that you contact us at 0157324065 so that we can assist you further.

Best regards,

AB
Philips France Advisor
@PhilipsCare_FR

recitof · Answer

I just contacted Philips support. According to this service, the PC is not using the correct Bluetooth protocol! The A2DP protocol is required; how can I get my PC connected via a Trendnet dongle to recognize the speaker......
Best regards

Connecting Bluetooth speaker to PC

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