Windows plante (écran bleu) et redémarre

Hunk -  
 Hunk -
Bonjour a tous.
Depuis plusieurs jours j'ai un problème avec mon ordi, des fois l'image ce freeze ou alors c'est Windows qui plante. J'ai fais le test de mémoire (memtest) et il n'as trouver aucune erreur, j'ai fais qu'une seule pass. Je dois réessayer en faisant plusieurs pass ?
Si il y'a des solutions je suis preneur car je ne peux pas me lancé dans de long projet...
Si il y a besoin d'autre renseignement, dite le moi !
Merci d'avance.

2 réponses

  1.
    Goultard2 Messages postés 271 Statut Membre 17
     
    Salut,

    pour commencer peux tu telecharger Whocrashed
    https://www.commentcamarche.net/telecharger/utilitaires/23795-whocrashed-free-home-edition/

    clique sur analyse puis fait un copier coller de la partie Crash Dump Analysis jusqu'a conclusion
    0
    1. Hunk
       
      Voilà ce qu'il y'a d'écrit :

      Crash Dump Analysis
      --------------------------------------------------------------------------------

      Crash dump directory: C:\Windows\Minidump

      Crash dumps are enabled on your computer.

      On Mon 10/02/2014 09:40:42 GMT your computer crashed
      crash dump file: C:\Windows\Minidump\021014-33306-01.dmp
      This was probably caused by the following module: hal.dll (hal+0x12A3B)
      Bugcheck code: 0x124 (0x0, 0xFFFFFA800A1D3028, 0xBE200000, 0x5110A)
      Error: WHEA_UNCORRECTABLE_ERROR
      file path: C:\Windows\system32\hal.dll
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: Hardware Abstraction Layer DLL
      Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
      This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



      On Mon 10/02/2014 09:40:42 GMT your computer crashed
      crash dump file: C:\Windows\memory.dmp
      This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x1E3)
      Bugcheck code: 0x124 (0x0, 0xFFFFFA800A1D3028, 0xBE200000, 0x5110A)
      Error: WHEA_UNCORRECTABLE_ERROR
      file path: C:\Windows\system32\hal.dll
      product: Microsoft® Windows® Operating System
      company: Microsoft Corporation
      description: Hardware Abstraction Layer DLL
      Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
      This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
      The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




      --------------------------------------------------------------------------------
      Conclusion
      --------------------------------------------------------------------------------

      2 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


      Read the topic general suggestions for troubleshooting system crashes for more information.

      Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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