1 réponse
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1. How do I set up my Outlook Express email software?
> Open Outlook Express
> Click on Tools
> Click on Accounts
> Select the “Mail” tab
> Click on Properties
> Select the “General” tab
> Change the email account to “pop.moov.mg”
> Go to “User Information” - Email Address
> Change the address to “...@moov.mg”
> Click on Servers
> Change the incoming mail server to “pop.moov.mg”
> Change the outgoing mail server to “smtp.moov.mg”
> Change the account name to “...@moov.mg”
> Press OK
2. How do I set up my Microsoft Outlook email software?
> Open Microsoft Outlook
> Click on Tools
> Click on Email Accounts
> Select “View or change existing email accounts”
> Click on “Next”
> A box appears with the name and type of server: select the default name
> Click on “Change”
> Access “User Information”
> Change the email address to “...@moov.mg”
> Access “Server Information”
> Change the incoming mail server to “pop.moov.mg”
> Change the outgoing mail server to “smtp.moov.mg”
> Click on “Finish”.
3. How do I access my messages when I am traveling?
With Outlook Express
> Open Outlook Express
> Click on Tools
> Click on Accounts
> Select the “Mail” tab
> Click on Properties
> Select the “Advanced” tab
> Click on “Incoming Mail: This server requires a secure connection”
> POP 3 will automatically change from 110 to 995
> Click on “Apply” - “OK”
With Microsoft Outlook
> Open Microsoft Outlook
> Click on Tools
> Click on Email Accounts
> A box appears with the name and type of server: select the default name
> Click on “Change”
> Click on “More Settings”
> Select the “Advanced” tab
> Click on “POP 3: this server requires an encrypted connection”
> POP 3 will automatically change from 110 to 995
> Click “OK” - “Next” and “Finish”
4. When I go to webmail, why does it show me a “Security Alert” window?
It indicates that the page is encrypted and in our case we use an SSL certificate to encrypt the data. SSL is an English abbreviation for "Secure Socket Layer" to indicate that the data on the page is encrypted for security purposes.
If you are using Firefox, accepting our certificate gives you the option to be permanently added to its list. You will no longer be prompted to accept the certificate each time you log in. This is not the case with Internet Explorer. > Download Firefox <
5. My emails are not reaching their destination. What should I do?
Make sure you have correctly configured your outgoing mail server by setting smtp.moov.mg.
For assistance, Customer Service will be pleased to guide you at 08HELP (08 43 57) or 02 03 08 HELP (02 03 08 43 57) (local rate) 7 days a week from 7 AM to 10 PM.
6. I am not receiving any emails. What should I do?
Make sure you have correctly configured your incoming mail server by setting pop.moov.mg.
Also, ensure that your inbox has not reached its maximum capacity, in which case we recommend clearing it.
For assistance, Customer Service will be pleased to guide you at 08HELP (08 43 57) or 02 03 08 HELP (02 03 08 43 57) (local rate) 7 days a week from 7 AM to 10 PM.
7. How do I filter spam emails?
You can, among other things, filter messages by their content by following the steps below:
> Access the webmail page, log in
> Click on Options
> Select “Filter Messages”
> Choose the conditions and actions you wish to take from the list provided
> Save
> Log out
8. Prepaid card user, how do I set up my Outlook Express email software?
> Open Outlook Express
> Click on Tools
> Click on Accounts
> Select the “Mail” tab
> Click on Properties
> Select the “General” tab
> Change the email account to “pop.moov.mg”
> Go to “User Information” - Email Address
> Change the address to “...@moov.mg” instead of “...@mel.moov.mg”
> Click on Servers
> Change the account name to “...@moov.mg” instead of “...@mel.moov.mg”
> Do not modify the incoming mail server “pop.moov.mg” and outgoing server “smtp.moov.mg”
> Press OK
9. Prepaid card user, how do I set up my Microsoft Outlook 2003 email software?
> Open Microsoft Outlook
> Click on Tools
> Click on Email Accounts
> Select “View or change existing email accounts”
> Click on “Next”
> A box appears with the name and type of server: select the default name
> Click on “Change”
> Access “User Information”
> Change the email address to “...@moov.mg” instead of “...@mel.moov.mg”
> Go to “Connection Information”
> Change the username to “...@moov.mg” instead of “...@mel.moov.mg”
> Do not modify the incoming mail server “pop.moov.mg” and outgoing server “smtp.moov.mg”
> Click on “Next”
> Click on “Finish”.
1. How do I set up my Outlook Express email software?
> Open Outlook Express
> Click on Tools
> Click on Accounts
> Select the “Mail” tab
> Click on Properties
> Select the “General” tab
> Change the email account to “pop.moov.mg”
> Go to “User Information” - Email Address
> Change the address to “...@moov.mg”
> Click on Servers
> Change the incoming mail server to “pop.moov.mg”
> Change the outgoing mail server to “smtp.moov.mg”
> Change the account name to “...@moov.mg”
> Press OK
2. How do I set up my Microsoft Outlook email software?
> Open Microsoft Outlook
> Click on Tools
> Click on Email Accounts
> Select “View or change existing email accounts”
> Click on “Next”
> A box appears with the name and type of server: select the default name
> Click on “Change”
> Access “User Information”
> Change the email address to “...@moov.mg”
> Access “Server Information”
> Change the incoming mail server to “pop.moov.mg”
> Change the outgoing mail server to “smtp.moov.mg”
> Click on “Finish”.
3. How do I access my messages when I am traveling?
With Outlook Express
> Open Outlook Express
> Click on Tools
> Click on Accounts
> Select the “Mail” tab
> Click on Properties
> Select the “Advanced” tab
> Click on “Incoming Mail: This server requires a secure connection”
> POP 3 will automatically change from 110 to 995
> Click on “Apply” - “OK”
With Microsoft Outlook
> Open Microsoft Outlook
> Click on Tools
> Click on Email Accounts
> A box appears with the name and type of server: select the default name
> Click on “Change”
> Click on “More Settings”
> Select the “Advanced” tab
> Click on “POP 3: this server requires an encrypted connection”
> POP 3 will automatically change from 110 to 995
> Click “OK” - “Next” and “Finish”
4. When I go to webmail, why does it show me a “Security Alert” window?
It indicates that the page is encrypted and in our case we use an SSL certificate to encrypt the data. SSL is an English abbreviation for "Secure Socket Layer" to indicate that the data on the page is encrypted for security purposes.
If you are using Firefox, accepting our certificate gives you the option to be permanently added to its list. You will no longer be prompted to accept the certificate each time you log in. This is not the case with Internet Explorer. > Download Firefox <
5. My emails are not reaching their destination. What should I do?
Make sure you have correctly configured your outgoing mail server by setting smtp.moov.mg.
For assistance, Customer Service will be pleased to guide you at 08HELP (08 43 57) or 02 03 08 HELP (02 03 08 43 57) (local rate) 7 days a week from 7 AM to 10 PM.
6. I am not receiving any emails. What should I do?
Make sure you have correctly configured your incoming mail server by setting pop.moov.mg.
Also, ensure that your inbox has not reached its maximum capacity, in which case we recommend clearing it.
For assistance, Customer Service will be pleased to guide you at 08HELP (08 43 57) or 02 03 08 HELP (02 03 08 43 57) (local rate) 7 days a week from 7 AM to 10 PM.
7. How do I filter spam emails?
You can, among other things, filter messages by their content by following the steps below:
> Access the webmail page, log in
> Click on Options
> Select “Filter Messages”
> Choose the conditions and actions you wish to take from the list provided
> Save
> Log out
8. Prepaid card user, how do I set up my Outlook Express email software?
> Open Outlook Express
> Click on Tools
> Click on Accounts
> Select the “Mail” tab
> Click on Properties
> Select the “General” tab
> Change the email account to “pop.moov.mg”
> Go to “User Information” - Email Address
> Change the address to “...@moov.mg” instead of “...@mel.moov.mg”
> Click on Servers
> Change the account name to “...@moov.mg” instead of “...@mel.moov.mg”
> Do not modify the incoming mail server “pop.moov.mg” and outgoing server “smtp.moov.mg”
> Press OK
9. Prepaid card user, how do I set up my Microsoft Outlook 2003 email software?
> Open Microsoft Outlook
> Click on Tools
> Click on Email Accounts
> Select “View or change existing email accounts”
> Click on “Next”
> A box appears with the name and type of server: select the default name
> Click on “Change”
> Access “User Information”
> Change the email address to “...@moov.mg” instead of “...@mel.moov.mg”
> Go to “Connection Information”
> Change the username to “...@moov.mg” instead of “...@mel.moov.mg”
> Do not modify the incoming mail server “pop.moov.mg” and outgoing server “smtp.moov.mg”
> Click on “Next”
> Click on “Finish”.