Windows qui redémarre seul HELP URGENT
adela
-
adela -
adela -
Bonjour,
Je viens sur le forum car j'ai un gros problème avec mon
ordinateur portable:
il commence à buguer , affiche un écran bleu avec un texte en anglais et redémarre
ensuite il affiche une fenêtre expliquant le problème:
Signature du problème :
Nom d'événement de problème: BlueScreen
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Informations supplémentaires sur le problème :
BCCode: 116
BCP1: FFFFFA80099424E0
BCP2: FFFFF88006035110
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Fichiers aidant à décrire le problème :
C:\Windows\Minidump\052112-86720-01.dmp
C:\Users\adela\AppData\Local\Temp\WER-175657-0.sysdata.xml
Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c
Si la déclaration de confidentialité en ligne n'est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt
je ne suis pas connaisseuse en informatique quelqu'un saurait qu'est ce que je dois faire?
C'est mon ordi pour la fac étant étudiante je ne peux pas en racheter un
Merci pour vos réponses
adela
Je viens sur le forum car j'ai un gros problème avec mon
ordinateur portable:
il commence à buguer , affiche un écran bleu avec un texte en anglais et redémarre
ensuite il affiche une fenêtre expliquant le problème:
Signature du problème :
Nom d'événement de problème: BlueScreen
Version du système: 6.1.7601.2.1.0.768.3
Identificateur de paramètres régionaux: 1036
Informations supplémentaires sur le problème :
BCCode: 116
BCP1: FFFFFA80099424E0
BCP2: FFFFF88006035110
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Fichiers aidant à décrire le problème :
C:\Windows\Minidump\052112-86720-01.dmp
C:\Users\adela\AppData\Local\Temp\WER-175657-0.sysdata.xml
Lire notre déclaration de confidentialité en ligne :
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c
Si la déclaration de confidentialité en ligne n'est pas disponible, lisez la version hors connexion :
C:\Windows\system32\fr-FR\erofflps.txt
je ne suis pas connaisseuse en informatique quelqu'un saurait qu'est ce que je dois faire?
C'est mon ordi pour la fac étant étudiante je ne peux pas en racheter un
Merci pour vos réponses
adela
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4 réponses
Bonjour.
Installer et lancer l'utilitaire WhoCrashed , celui-ci permet d'apporter plus de
de précisions sur l'origine des écrans bleus :
https://www.01net.com/telecharger/windows/Utilitaire/systeme/fiches/100572.html
Installer et lancer l'utilitaire WhoCrashed , celui-ci permet d'apporter plus de
de précisions sur l'origine des écrans bleus :
https://www.01net.com/telecharger/windows/Utilitaire/systeme/fiches/100572.html
de quoi je comprends pas?
du coup j'ai fait l'analyse tout est en anglais (je suis nulle en anglais!)
voilà les infos:
computer name: HPDV6000-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2145837056 total
VM: 2147352576, free: 1923678208
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 21/05/2012 18:20:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052112-86720-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x15110)
Bugcheck code: 0x116 (0xFFFFFA80099424E0, 0xFFFFF88006035110, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 187.66
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 187.66
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 187.66 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR
On Mon 21/05/2012 18:20:57 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D000)
Bugcheck code: 0x116 (0xFFFFFA80099424E0, 0xFFFFF88006035110, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Sun 20/05/2012 17:38:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052012-55567-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x15110)
Bugcheck code: 0x116 (0xFFFFFA8006A644E0, 0xFFFFF88005481110, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 187.66
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 187.66
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 187.66 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 187.66 , NVIDIA Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
du coup j'ai fait l'analyse tout est en anglais (je suis nulle en anglais!)
voilà les infos:
computer name: HPDV6000-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2145837056 total
VM: 2147352576, free: 1923678208
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 21/05/2012 18:20:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052112-86720-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x15110)
Bugcheck code: 0x116 (0xFFFFFA80099424E0, 0xFFFFF88006035110, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 187.66
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 187.66
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 187.66 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR
On Mon 21/05/2012 18:20:57 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D000)
Bugcheck code: 0x116 (0xFFFFFA80099424E0, 0xFFFFF88006035110, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Sun 20/05/2012 17:38:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\052012-55567-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x15110)
Bugcheck code: 0x116 (0xFFFFFA8006A644E0, 0xFFFFF88005481110, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 187.66
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 187.66
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 187.66 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 187.66 , NVIDIA Corporation)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
