Unable to open Firefox Solved

Question

Hello, Since yesterday, I can no longer navigate on FireFox (I think I made a mistake by downloading and opening some crappy thing). In addition, ad windows open as soon as I turn on my computer, all functions are slow and a message "out at memory of line 2" appears regularly on my desktop. That's all! Who can come to my rescue? Thank you in advance.  Netphilou  Update: I managed to open Firefox but the other problems persist and especially this message "memory of line..." that appears regularly.  It's starting again, when I try to open Firefox a message indicates that Firefox has crashed! What should I do?    Configuration: Windows XP / Internet Explorer 7.0

*marc64* · Answer

Hello,  ad windows pop up as soon as I turn on my computer  there's a good chance your computer is infected.   * Download ZHPDiag(by Nicolas Coolman)  * Vista and Seven users: Right-click on the ZHPdiag logo, "run as Administrator"  * Follow the instructions during installation, it will launch automatically at the end.  * Click on the icon that looks like a magnifying glass ("Start the diagnosis")  * Save the report on your Desktop using the icon that looks like a floppy disk Use Cjoint.com to post the link to your report: https://www.cjoint.com/  - Click on Browse to find the report - Click on Open then Create the Cjoint link  - In your next response, copy and paste the link that is shown...The link has been created:  You MUST host the report via Cjoint as requested, otherwise it will not fully pass on the forum

netphilou · Answer

Hello, thank you for your response. I clicked on ZHPDiag but since I'm not very skilled, I don't know what to click to download it. Thank you for your help. Best regards.   Netphilou

*marc64* · Answer

The direct link: https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

netphilou · Answer

ZHPDiag report v1.27.204 by Nicolas Coolman, Updated on 14/05/2011 Run by HP_Owner at 15.05.2011 14:58:19 Web site: http://www.premiumorange.com/zeb-help-process/zhpdiag.html   ---\ Web Browser MSIE: Internet Explorer v7.0.5730.13 MFIE: Mozilla Firefox 4.0.1 v4.0.1 (Default)  ---\ System Information Windows XP Home Edition Service Pack 3 (Build 2600) Processor: x86 Family 15 Model 4 Stepping 1, GenuineIntel Operating System: 32 Bits Boot mode: Normal (Normal boot) Total RAM: 1023.4 MB (36% free) System Restore: Enabled System drive C: has 91 GB (40%) free of 227 GB  ---\ Logged in mode Computer Name: NOM-EB85C523610 User Name: HP_Owner All Users Names: SUPPORT_fddfa904, SUPPORT_388945a0, HP_Owner, HelpAssistant, Administrator, Unselected Option: O45,O61,O62,O65,O66,O82 Logged in as Administrator  ---\ Environment Variables %AppData%=C:\Documents and Settings\HP_Owner\Application Data %LocalAppData%=C:\Documents and Settings\HP_Owner\Local Settings\Application Data %StartMenu%=C:\Documents and Settings\HP_Owner\Start Menu  ---\ DOS/Devices C:\ Hard drive, Flash drive, Thumb drive (Free 91 GB of 227 GB) D:\ Hard drive, Flash drive, Thumb drive (Free 2 GB of 6 GB) E:\ CD-ROM drive (Not Inserted) F:\ CD-ROM drive (Not Inserted) G:\ Floppy drive, Flash card reader, USB Key (Not Inserted) H:\ Floppy drive, Flash card reader, USB Key (Not Inserted) I:\ Floppy drive, Flash card reader, USB Key (Not Inserted) J:\ Floppy drive, Flash card reader, USB Key (Not Inserted) K:\ CD-ROM drive (Not Inserted) N:\ Floppy drive, Flash card reader, USB Key (Not Inserted)    ---\ Security Center & Tools Information [HKLM\SOFTWARE\Microsoft\Security Center] AntiVirusOverride: OK [HKLM\SOFTWARE\Microsoft\Security Center] AntiVirusDisableNotify: OK [HKLM\SOFTWARE\Microsoft\Security Center] FirewallDisableNotify: OK [HKLM\SOFTWARE\Microsoft\Security Center] FirewallOverride: OK [HKLM\SOFTWARE\Microsoft\Security Center] UpdatesDisableNotify: OK [HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system] DisableTaskMgr: OK [HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system] DisableRegistryTools: OK [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\NOHIDDEN] CheckedValue: OK [HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL] CheckedValue: OK    ---\ Specific file search for generic files [MD5.F2317622D29F9FF0F88AEECD5F60F0DD] - (.Microsoft Corporation - Windows Explorer.) (.14.04.2008 03:34:03.) -- C:\WINDOWS\Explorer.exe [1037824] [MD5.0B09E07755F412A1A4F18DDC353BA155] - (.Microsoft Corporation - Internet Extensions for Win32.) (.17.02.2011 19:56:16.) -- C:\WINDOWS\system32\wininet.dll [832512] [MD5.DD73D6B9F6B4CB630CF35B438B540174] - (.Microsoft Corporation - Windows NT Logon Application.) (.14.04.2008 03:34:28.) -- C:\WINDOWS\system32\Winlogon.exe [512000] [MD5.00000000000000000000000000000000] - (.No owner - No description.) (.13.04.2008 00:00:00.) -- C:\WINDOWS\system32\drivers\atapi.sys [96512] [MD5.78A08DD6A8D65E697C18E1DB01C5CDCA] - (.Microsoft Corporation - NT File System Driver.) (.13.04.2008 20:15:53.) -- C:\WINDOWS\system32\drivers
tfs.sys [574976]    ---\ Running Processes [MD5.20F6F19FE9E753F2780DC2FA083AD597] - (.Apple Inc. - MobileDeviceService.) -- C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [37664] [MD5.F832F1505AD8B83474BD9A5B1B985E01] - (.Apple Inc. - Bonjour Service.) -- C:\Program Files\Bonjour\mDNSResponder.exe [345376] [MD5.C9FFBD6B8EDC46CD3D13E3C6DB914FB7] - (.Matsushita Electric Industrial Co., Ltd. - DVD-RAM Utility Helper Service.) -- C:\WINDOWS\system32\DVDRAMSV.exe [110592] [MD5.A9BE66E05254B20DF82E0F7CDDECA7DD] - (.F-Secure Corporation - F-Secure Anti-Virus Scanning Service.) -- C:\Program Files\Internet Security\Anti-Virus\fsgk32st.exe [215648] [MD5.392E85687A902239C01BADDF212B1A36] - (.F-Secure Corporation - F-Secure Management Agent.) -- C:\Program Files\Internet Security\Common\FSMA32.EXE [186976] [MD5.C296A91A89263600FC4B247188EC3160] - (.F-Secure Corporation - Gatekeeper Handler II 32-bit.) -- C:\Program Files\Internet Security\Anti-Virus\FSGK32.EXE [508584] [MD5.7E48D9BC72C8A0A9525F309F92A284D4] - (.F-Secure Corporation - F-Secure DLL Hosting Plugin.) -- C:\Program Files\Internet Security\Common\FSHDLL32.EXE [88672] [MD5.39133291CB607BDD87CFC565A4A1E7A5] - (.Sun Microsystems, Inc. - Java(TM) Quick Starter Service.) -- C:\Program Files\Java\jre6\bin\jqs.exe [153376] [MD5.575ED0F5DCB34E5C243D2A7EBC860484] - (.Hewlett-Packard Company - No description.) -- C:\Program Files\Common Files\LightScribe\LSSrvc.exe [53248] [MD5.11F714F85530A2BD134074DC30E99FCA] - (.Microsoft Corporation - Machine Debug Manager.) -- C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE [322120] [MD5.5705D065B450F03EC0743E601941DDFA] - (.NVIDIA Corporation - NVIDIA Driver Helper Service, Version 77.79.) -- C:\WINDOWS\system32
vsvc32.exe [127043] [MD5.2D091A99624FB9E7EEF0A86D872EC0C3] - (.HP - PML Driver.) -- C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE [73728] [MD5.332D341D92B933600D41953B08360DFB] - (.Ulead Systems, Inc. - ULCDRSvr.) -- C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe [49152] [MD5.20F89E232173985A455BC9A5F70D1166] - (.Canon Inc. - Canon Camera Access Library 8.) -- C:\Program Files\Canon\CAL\CALMAIN.exe [96341] [MD5.7F08A21197C0759F0C2E8FEBA81E27B0] - (.F-Secure Corporation - F-Secure Scanner Manager 32-bit.) -- C:\Program Files\Internet Security\Anti-Virus\fssm32.exe [918184] [MD5.707C0C5D9BE7163182227470E9CD3C9A] - (.Belkin - Belkin Wireless Client Utility.) -- C:\Program Files\Belkin\F5D8055\v2\Belkinwcui.exe [1662976] [MD5.DA057673D9CF8CACDF6A3C5C1423F150] - (.Logitech Inc. - Communications Manager.) -- C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe [488984] [MD5.4ABB2B8396FB02BE582FE92024269815] - (.Logitech Inc. - LVCom Server.) -- C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe [244512] [MD5.8D74462038DDAE95966EF5F1E53C96B0] - (.F-Secure Corporation - F-Secure Settings and Statistics.) -- C:\Program Files\Internet Security\Common\FSM32.EXE [199264] [MD5.8E0BF7478CC3BAED48282ADBC97ADAFB] - (.F-Secure Corporation - F-Secure Internet Shield daemon.) -- C:\Program Files\Internet Security\FWES\Program\fsdfwd.exe [522848] [MD5.B624202660474516E73AA95238FD9843] - (.Logitech, Inc. - Logitech SetPoint Event Manager (UNICODE).) -- C:\Program Files\Logitech\SetPoint\SetPoint.exe [813584] [MD5.E96BC31E0114F0999FB0F92FC65D61CA] - (.Logitech, Inc. - Logitech KHAL Main Process.) -- C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE [55824] [MD5.051BD9B27D8B89DA4AE5ED91F116ED7E] - (.F-Secure Corporation - FSAV Handler.) -- C:\Program Files\Internet Security\Anti-Virus\fsav32.exe [484520] [MD5.E4A798DFDE7FE6E79F23548F0EF0F844] - (.Microsoft Corporation - Internet Explorer.) -- C:\Program Files\Internet Explorer\iexplore.exe [634648] [MD5.9E243ECD2DE787DE5033F80BF14DF17F] - (...) -- C:\WINDOWS\System32egsvr32.exe [12288] [MD5.AC42E793F760034FC6F0BACB17E94003] - (.Nicolas Coolman - Diagnostic Tool.) -- C:\Program Files\ZHPDiag\ZHPDiag.exe [646144]    ---\ Mozilla Firefox, Plugins, Startup, Search, Extensions (P2,M0,M1,M2,M3) M3 - MFPP: Plugins - [HP_Owner] -- C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\2kkrg3eh.default\searchplugins\askcom.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\2kkrg3eh.default\searchplugins\search.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\2kkrg3eh.default\searchplugins\conduit.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\2kkrg3eh.default\searchplugins\LphantWebSearch.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\2kkrg3eh.default\searchplugins\web-search.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Program Files\Mozilla FireFox\searchplugins\amazon-france.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Program Files\Mozilla FireFox\searchplugins\bing.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Program Files\Mozilla FireFox\searchplugins\cnrtl-tlfi-fr.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Program Files\Mozilla FireFox\searchplugins\eBay-france.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Program Files\Mozilla FireFox\searchplugins\google.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Program Files\Mozilla FireFox\searchplugins\wikipedia-fr.xml M3 - MFPP: Plugins - [HP_Owner] -- C:\Program Files\Mozilla FireFox\searchplugins\yahoo-france.xml P2 - FPN:Firefox Plugin Navigator . (.Microsoft Corporation - np-mswmp.) -- C:\Program Files\Mozilla Firefox\Plugins
p-mswmp.dll P2 - FPN:Firefox Plugin Navigator . (.Sun Microsystems, Inc. - NPRuntime Script Plug-in Library for Java(TM) Deploy.) -- C:\Program Files\Mozilla Firefox\Plugins
pdeploytk.dll P2 - FPN:Firefox Plugin Navigator . (.DivX, Inc. - DivX® Web Player.) -- C:\Program Files\Mozilla Firefox\Plugins
pdivx32.dll P2 - FPN:Firefox Plugin Navigator . (.DivX, Inc - npdivxplayerplugin.) -- C:\Program Files\Mozilla Firefox\Plugins
pDivxPlayerPlugin.dll P2 - FPN:Firefox Plugin Navigator . (.Microsoft Corporation - Office Plugin for Netscape Navigator.) -- C:\Program Files\Mozilla Firefox\Plugins\NPOFFICE.DLL P2 - FPN:Firefox Plugin Navigator . (.Adobe Systems Inc. - Adobe PDF Plug-In For Firefox and Netscape "9.4.4".) -- C:\Program Files\Mozilla Firefox\Plugins
ppdf32.dll P2 - FPN:Firefox Plugin Navigator . (.Apple Inc. - The QuickTime Plugin allows you to view a wide variety of multimedia content.) -- C:\Program Files\Mozilla Firefox\Plugins
pqtplugin.dll P2 - FPN:Firefox Plugin Navigator . (.Apple Inc. - The QuickTime Plugin allows you to view a wide variety of multimedia content.) -- C:\Program Files\Mozilla Firefox\Plugins
pqtplugin2.dll P2 - FPN:Firefox Plugin Navigator . (.Apple Inc. - The QuickTime Plugin allows you to view a wide variety of multimedia content.) -- C:\Program Files\Mozilla Firefox\Plugins
pqtplugin3.dll P2 - FPN:Firefox Plugin Navigator . (.Apple Inc. - The QuickTime Plugin allows you to view a wide variety of multimedia content.) -- C:\Program Files\Mozilla Firefox\Plugins
pqtplugin4.dll P2 - FPN:Firefox Plugin Navigator . (.Apple Inc. - The QuickTime Plugin allows you to view a wide variety of multimedia content.) -- C:\Program Files\Mozilla Firefox\Plugins
pqtplugin5.dll P2 - FPN:Firefox Plugin Navigator . (.Apple Inc. - The QuickTime Plugin allows you to view a wide variety of multimedia content.) -- C:\Program Files\Mozilla Firefox\Plugins
pqtplugin6.dll P2 - FPN:Firefox Plugin Navigator . (.Apple Inc. - The QuickTime Plugin allows you to view a wide variety of multimedia content.) -- C:\Program Files\Mozilla Firefox\Plugins
pqtplugin7.dll P2 - FPN:Firefox Plugin Navigator . (.No owner - npsnapfish.) -- C:\Program Files\Mozilla Firefox\Plugins
psnapfish.dll P2 - FPN:Firefox Plugin Navigator . (.America Online, Inc. - npunagi2.) -- C:\Program Files\Mozilla Firefox\Plugins
punagi2.dll P2 - FPN: [HKLM] [@adobe.com/FlashPlayer] - (.No owner - No description.) -- C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll P2 - FPN: [HKLM] [@Apple.com/iTunes, version=1.0] - (.No owner - No description.) -- C:\Program Files\iTunes\Mozilla Plugins
pitunes.dll P2 - FPN: [HKLM] [@garmin.com/GpsControl] - (.GARMIN Corp. - Garmin Communicator Plug-In 2.8.2.0.) -- C:\Program Files\Garmin GPS Plugin
pGarmin.dll P2 - FPN: [HKLM] [@Google.com/GoogleEarthPlugin] - (.Google - GEPlugin.) -- C:\Program Files\Google\Google Earth\plugin
pgeplugin.dll P2 - FPN: [HKLM] [@microsoft.com/WPF, version=3.5] - (.Microsoft Corporation - Windows Presentation Foundation (WPF) plug-in for Mozilla browsers.) -- c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll P2 - FPN: [HKLM] [@pandasecurity.com/activescan] - (.No owner - No description.) -- C:\Program Files\Panda Security\ActiveScan 2.0
pwrapper.dll (.not file.) P2 - FPN: [HKLM] [@tools.google.com/Google Update; version=3] - (.Google Inc. - Google Update.) -- C:\Program Files\Google\Update\1.3.21.53
pGoogleUpdate3.dll P2 - FPN: [HKLM] [@tools.google.com/Google Update; version=9] - (.Google Inc. - Google Update.) -- C:\Program Files\Google\Update\1.3.21.53
pGoogleUpdate3.dll M0 - MFSP: prefs.js [HP_Owner - 2kkrg3eh.default] https://www.bluewin.ch/de/index.html M2 - MFEP: prefs.js [HP_Owner - 2kkrg3eh.default\engine@conduit.com] [] Conduit Engine v3.3.3.2 (.Conduit Ltd..) M2 - MFEP: prefs.js [HP_Owner - 2kkrg3eh.default\fr@dictionaries.addons.mozilla.org] [] French Dictionary "1990 Reform" v3.5 (.Olivier R..) M2 - MFEP: prefs.js [HP_Owner - 2kkrg3eh.default\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}] [] Garmin Communicator v3.5 (.Garmin International.) M2 - MFEP: prefs.js [HP_Owner - 2kkrg3eh.default\{3112ca9c-de6d-4884-a869-9855de68056c}] [] Google Toolbar for Firefox v7.1.20101113Wb1 (.Google Inc..) M2 - MFEP: prefs.js [HP_Owner - 2kkrg3eh.default\{4daac69c-cba7-45e2-9bc8-1044483d3352}] [] Softonic_France Community Toolbar v3.3.3.2 (.Conduit Ltd..)    ---\ Google Chrome, Startup, Search, Extensions (G0,G1,G2) G1 - GCS: Preference [User Data\Default] None G0 - GCSP: Preference [User Data\Default][HomePage] https://www.google.com/?gws_rd=ssl    ---\ Internet Explorer, Startup, Search, URLSearchHook, Phishing (R0,R1,R3,R4) R0 - HKCU\Software\Microsoft\Internet Explorer\Main, Start Page = https://www.bluewin.ch/de/index.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main, Start Page = https://www.microsoft.com/fr-fr/ R0 - HKUS\S-1-5-21-943731138-2747897866-4246271285-1008\Software\Microsoft\Internet Explorer\Main, Start Page = https://www.bluewin.ch/de/index.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main, Search Page = https://www.microsoft.com/fr-fr/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main, Search Page = https://www.microsoft.com/fr-fr/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main, Default_Page_URL = https://www.microsoft.com/fr-fr/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main, Default_Search_URL = https://www.microsoft.com/fr-fr/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main, Extensions Off Page = about:noadd-ons R1 - HKLM\Software\Microsoft\Internet Explorer\Main, Security Risk Page = about:securityrisk R1 - HKLM\Software\Microsoft\Internet Explorer\Search, SearchAssistant = https://www.bing.com/?toHttps=1&redig=17DBE7D168544FA98200E890A8051984 R1 - HKUS\S-1-5-21-943731138-2747897866-4246271285-1008\Software\Microsoft\Internet Explorer\Main, SearchMigratedDefaultName = cherche.us R1 - HKUS\S-1-5-21-943731138-2747897866-4246271285-1008\Software\Microsoft\Internet Explorer\Main, SearchMigratedDefaultURL = http://www.cherche.usso-8859-1&q={searchterms}&sourceid=ie7&rls=com.microsoft:en-us&ie=utf8&oe=utf8 R1 - HKUS\S-1-5-21-943731138-2747897866-4246271285-1008\Software\Microsoft\Internet Explorer\Main, Search Page = https://www.microsoft.com/fr-fr/ R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} . (.Ask - Ask Toolbar.) (5.8.0.0) -- C:\Program Files\Ask.com\GenericAskToolbar.dll R3 - URLSearchHook: Microsoft Url Search Hook - {CFBFAE00-17A6-11D0-99CB-00C04FD64497} . (.Microsoft Corporation - Internet Explorer.) (7.00.6000.17096 (vista_gdr.110211-1830)) -- C:\WINDOWS\system32\ieframe.dll R3 - URLSearchHook: Softonic_France Toolbar - {4daac69c-cba7-45e2-9bc8-1044483d3352} . (.Conduit Ltd. - Conduit Toolbar.) (6.3.2.0) -- C:\Program Files\Softonic_France\prxtbSof0.dll R4 - HKCU\SOFTWARE\Microsoft\Internet Explorer\PhishingFilter, Enabled = 2    ---\ Internet Explorer, Proxy Management (R5) R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings, ProxyOverride = *.local R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings, ProxyServer = no key R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings, ProxyEnable = 0 R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings, MigrateProxy = 1 R5 - HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings, EnableHttp1_1 = 1 R5 - HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings, AutoConfigProxy = wininet.dll    ---\ ---\ Modified INI file value (Changed ini file value, mapped to Registry) (F2) F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe, F2 - REG:system.ini: VMApplet=rundll32 shell32, Control_RunDLL "sysdm.cpl"    ---\ Browser Helper Objects (O2) O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} Orphaned key O2 - BHO: AcroIEHelperStub

*marc64* · Answer

The ZHPDiag report is not complete, but we will still begin the cleaning process. Step 1 Uninstall the following software: (Start => Control Panel => Add/Remove Programs) - Software: Ask Toolbar - Software: Conduit Engine - Software: Softonic_France Toolbar  Step 2 [*]Download AD-Remover (by Cyrildu17 / C_XX) to your Desktop.  - Temporarily disable only for the time you use AD-Remover, the real-time protection of your Antivirus and Antispyware, which may significantly hinder the cleaning procedure of the tool. - Log out and close all running applications.  [*]Double-click the installer and install it in its default location (C:\Program files).  [*]Double-click on the AD-Remover icon located on your Desktop.  (Vista/Seven - Right-click on the AD-Remover icon on your Desktop and choose run as administrator.)  [*]In the main menu, choose the Clean option.  [*]Post the report that appears at the end.  (The report is also saved under C:\Ad-report(clean).Txt  (CTRL+A to select all, CTRL+C to copy and CTRL+V to paste)   Step 3  -Please post a new ZHPDiag report by strictly following the steps outlined to visualize the entire report.  Use Cjoint.com to post your report link: https://www.cjoint.com/  - Click on Browse to find the report. - Click on Open then Create the Cjoint link.  - In your next response, copy/paste the link that is displayed...The link has been created:  It is IMPERATIVE to host the report via Cjoint as requested, otherwise it will not fully appear on the forum.

netphilou · Answer

Thank you, Here is the report ======= AD-REMOVER REPORT 2.0.0.2,G | WINDOWS XP/VISTA/7 ONLY =======  Updated by TeamXscript on 12/04/11 Contact: AdRemover[DOT]contact[AT]gmail[DOT]com Website: http://www.teamxscript.org  C:\Program Files\Ad-Remover\main.exe (CLEAN [1]) -> Launched at 17:26:18 on 15/05/2011, Normal mode  Microsoft Windows XP Home Edition Service Pack 3 (X86) HP_Owner@NAME-EB85C523610 ( )  ============== ACTION(S) ==============   File deleted: C:\WINDOWS\system32\c506b3da.exe File deleted: C:\Program Files\Mozilla FireFox\Components\AskHPRFF.js File deleted: C:\WINDOWS\system32\ConduitEngine.tmp File deleted: C:\WINDOWS\Tasks\Scheduled Update for Ask Toolbar.job File deleted: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\searchplugins\askcom.xml File deleted: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\searchplugins\search.xml Folder deleted: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\conduit Folder deleted: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\ConduitEngine Folder deleted: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\extensions\engine@conduit.com File deleted: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\searchplugins\conduit.xml File deleted: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\searchplugins\web-search.xml File deleted: C:\Documents and Settings\HP_Owner\scriptjava.html File deleted: C:\Documents and Settings\HP_Owner	emp1.6 Folder deleted: C:\Program Files\Ask.com Folder deleted: C:\Documents and Settings\HP_Owner\Local Settings\Application Data\AskToolbar Folder deleted: C:\Documents and Settings\HP_Owner\Local Settings\Application Data\Conduit Folder deleted: C:\Program Files\Conduit Folder deletion error: C:\Documents and Settings\HP_Owner\Local Settings\Application Data\ConduitEngine Folder deleted: C:\Program Files\ConduitEngine Folder deleted: C:\Documents and Settings\HP_Owner\Application Data\PriceGong  (!) -- Temporary files deleted.   -- Opened file: C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default\Prefs.js -- Line deleted: user_pref("CT1460988.SearchEngine", "Search||hxxp://search.conduit.com/Results.aspx?q=UCM_SEARCH_TER... Line deleted: user_pref("CT1460988.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT146... Line deleted: user_pref("CT1460988.ct1460988.SearchEngine", "Search||hxxp://search.conduit.com/Results.aspx?q=UCM_... Line deleted: user_pref("CT2542115.SearchEngine", "Recherche||hxxp://search.conduit.com/Results.aspx?q=UCM_SEARCH_... Line deleted: user_pref("CT2542115.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT254... Line deleted: user_pref("CommunityToolbar.ETag.hxxp://alerts.conduit-services.com/root/909619/905414/CH", ""0"")... Line deleted: user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.alert.conduit-services.com/alert/dlg.pkg", "... Line deleted: user_pref("CommunityToolbar.ETag.hxxp://dynamicdialogs.engine.conduit-services.com/DLG.pkg?ver=3.3.3... Line deleted: user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=0", "63... Line deleted: user_pref("CommunityToolbar.ETag.hxxp://settings.engine.conduit-services.com/?browser=FF&lut=3/13/20... Line deleted: user_pref("CommunityToolbar.EngineHiddenByUser", true); Line deleted: user_pref("CommunityToolbar.EngineOwner", "ConduitEngine"); Line deleted: user_pref("CommunityToolbar.EngineOwnerGuid", "engine@conduit.com"); Line deleted: user_pref("CommunityToolbar.EngineOwnerToolbarId", "conduitengine"); Line deleted: user_pref("CommunityToolbar.IsEngineShown", false); Line deleted: user_pref("CommunityToolbar.IsMyStuffImportedToEngine", true); Line deleted: user_pref("CommunityToolbar.OriginalEngineOwner", "ConduitEngine"); Line deleted: user_pref("CommunityToolbar.OriginalEngineOwnerGuid", "engine@conduit.com"); Line deleted: user_pref("CommunityToolbar.OriginalEngineOwnerToolbarId", "conduitengine"); Line deleted: user_pref("CommunityToolbar.SearchFromAddressBarSavedUrl", "hxxp://google.search.us/Result.php?clie... Line deleted: user_pref("CommunityToolbar.ToolbarsList", "CT1460988,CT2542115,ConduitEngine"); Line deleted: user_pref("CommunityToolbar.ToolbarsList2", "CT1460988,CT2542115"); Line deleted: user_pref("CommunityToolbar.alert.alertDialogsGetterLastCheckTime", "Sun Mar 27 2011 10:21:38 GMT+02... Line deleted: user_pref("CommunityToolbar.alert.alertInfoInterval", 1440); Line deleted: user_pref("CommunityToolbar.alert.alertInfoLastCheckTime", "Sun May 15 2011 10:50:12 GMT+0200"); Line deleted: user_pref("CommunityToolbar.alert.clientsServerUrl", "hxxp://alert.client.conduit.com"); Line deleted: user_pref("CommunityToolbar.alert.locale", "en"); Line deleted: user_pref("CommunityToolbar.alert.loginIntervalMin", 1440); Line deleted: user_pref("CommunityToolbar.alert.loginLastCheckTime", "Sat May 14 2011 20:39:21 GMT+0200"); Line deleted: user_pref("CommunityToolbar.alert.loginLastUpdateTime", "1303303927"); Line deleted: user_pref("CommunityToolbar.alert.messageShowTimeSec", 20); Line deleted: user_pref("CommunityToolbar.alert.servicesServerUrl", "hxxp://alert.services.conduit.com"); Line deleted: user_pref("CommunityToolbar.alert.showTrayIcon", false); Line deleted: user_pref("CommunityToolbar.alert.userCloseIntervalMin", 300); Line deleted: user_pref("CommunityToolbar.alert.userId", "c04f5034-35a7-4c43-a5d2-beb1955e97b6"); Line deleted: user_pref("CommunityToolbar.facebook.settingsLastCheckTime", "Mon Aug 30 2010 19:10:12 GMT+0200"); Line deleted: user_pref("CommunityToolbar.isAlertUrlAddedToFeedItemTable", true); Line deleted: user_pref("CommunityToolbar.isClickActionAddedToFeedItemTable", true); Line deleted: user_pref("CommunityToolbar.keywordURLSelectedCTID", "CT2542115"); Line deleted: user_pref("ConduitEngine.AppTrackingLastCheckTime", "Tue May 10 2011 21:34:31 GMT+0200"); Line deleted: user_pref("ConduitEngine.CTID", "ConduitEngine"); Line deleted: user_pref("ConduitEngine.DialogsGetterLastCheckTime", "Fri May 06 2011 18:31:00 GMT+0200"); Line deleted: user_pref("ConduitEngine.FirstServerDate", "03/27/2011 11"); Line deleted: user_pref("ConduitEngine.FirstTime", true); Line deleted: user_pref("ConduitEngine.FirstTimeFF3", true); Line deleted: user_pref("ConduitEngine.HasUserGlobalKeys", true); Line deleted: user_pref("ConduitEngine.Initialize", true); Line deleted: user_pref("ConduitEngine.InitializeCommonPrefs", true); Line deleted: user_pref("ConduitEngine.InstalledDate", "Sun Mar 27 2011 10:21:39 GMT+0200"); Line deleted: user_pref("ConduitEngine.IsMulticommunity", false); Line deleted: user_pref("ConduitEngine.IsOpenThankYouPage", false); Line deleted: user_pref("ConduitEngine.IsOpenUninstallPage", true); Line deleted: user_pref("ConduitEngine.LanguagePackLastCheckTime", "Sun May 08 2011 21:50:06 GMT+0200"); Line deleted: user_pref("ConduitEngine.LastLogin_3.3.3.2", "Sun May 08 2011 21:50:06 GMT+0200"); Line deleted: user_pref("ConduitEngine.SearchFromAddressBarIsInit", true); Line deleted: user_pref("ConduitEngine.SettingsLastCheckTime", "Sun May 08 2011 21:50:19 GMT+0200"); Line deleted: user_pref("ConduitEngine.UserID", "UN94443869942007641"); Line deleted: user_pref("ConduitEngine.componentAlertEnabled", false); Line deleted: user_pref("ConduitEngine.engineLocale", "fr"); Line deleted: user_pref("ConduitEngine.engineContextMenuLastCheckTime", "Sun May 08 2011 21:50:06 GMT+0200"); Line deleted: user_pref("ConduitEngine.globalFirstTimeInfoLastCheckTime", "Sun May 08 2011 21:50:06 GMT+0200"); Line deleted: user_pref("ConduitEngine.initDone", true); Line deleted: user_pref("ConduitEngine.isAppTrackingManagerOn", true); Line deleted: user_pref("ConduitEngine.usagesFlag", 2); Line deleted: user_pref("browser.search.defaultengine", "Ask.com"); Line deleted: user_pref("browser.search.defaultenginename", "Ask.com"); Line deleted: user_pref("browser.search.defaulturl", "hxxp://flvdirect.iamwired.net/websearch.php?src=tops&search=... Line deleted: user_pref("browser.search.order.1", "Ask.com"); Line deleted: user_pref("extensions.asktb.cbid", "RY"); Line deleted: user_pref("extensions.asktb.default-channel-url-mask", "hxxp://www.ask.com/web?q={query}&o={o}&l={l}... Line deleted: user_pref("extensions.asktb.first-launch-url", "hxxp://www.ccleaner.com/update/?v=2.27.1070&l=1036" )... Line deleted: user_pref("extensions.asktb.fresh-install", false); Line deleted: user_pref("extensions.asktb.l", "dis"); Line deleted: user_pref("extensions.asktb.last-config-req", "1285603933370"); Line deleted: user_pref("extensions.asktb.locale", "en_US"); Line deleted: user_pref("extensions.asktb.o", "15184"); Line deleted: user_pref("extensions.asktb.overlay-reloaded-using-restart", true); Line deleted: user_pref("extensions.asktb.qsrc", "2871"); Line deleted: user_pref("extensions.asktb.r", "2"); Line deleted: user_pref("extensions.asktb.search-plugin-suggestions-url", "hxxp://ss.websearch.ask.com/query?qsrc=... Line deleted: user_pref("extensions.asktb.search-suggestions-enabled", true); Line deleted: user_pref("extensions.asktb.search-suggestions-uri", "hxxp://ss.websearch.ask.com/query?qsrc=2922&li... -- File Closed --   Key deleted: HKLM\Software\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC} Key deleted: HKLM\Software\Classes\CLSID\{27F69C85-64E1-43CE-98B5-3C9F22FB408E} Key deleted: HKLM\Software\Classes\AppID\{1301A8A5-3DFB-4731-A162-B357D00C9644} Key deleted: HKLM\Software\Classes\CLSID\{a42b8c5c-9c90-c7a7-3814-28e0bcd9add0} Key deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a42b8c5c-9c90-c7a7-3814-28e0bcd9add0} Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{a42b8c5c-9c90-c7a7-3814-28e0bcd9add0} Key deleted: HKLM\Software\Classes\CLSID\{B543EF05-9758-464E-9F37-4C28525B4A4C} Key deleted: HKLM\Software\Classes\CLSID\{BB76A90B-2B4C-4378-8506-9A2B6E16943C} Key deleted: HKLM\Software\Classes\CLSID\{C3AB94A4-BFD0-4BBA-A331-DE504F07D2DB} Key deleted: HKLM\Software\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440} Key deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440} Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440} Key deleted: HKLM\Software\Classes\Interface\{03C390E8-B836-4B82-8D56-1BFDDC06AE8A} Key deleted: HKLM\Software\Classes\Interface\{2C4470A2-E099-4B9E-ABFE-BBA56D046AFD} Key deleted: HKLM\Software\Classes\Interface\{391769AE-D8EC-45EC-967D-F5120456E514} Key deleted: HKLM\Software\Classes\Interface\{39AEF150-C270-4690-AE7D-955E51BC8960} Key deleted: HKLM\Software\Classes\Interface\{477F210A-2A86-4666-9C4B-1189634D2C84} Key deleted: HKLM\Software\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456} Key deleted: HKLM\Software\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92} Key deleted: HKLM\Software\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E} Key deleted: HKLM\Software\Classes\Interface\{CD73B1AB-3403-4E47-B196-517C57BE76A2} Key deleted: HKLM\Software\Classes\Interface\{FF871E51-2655-4D06-AED5-745962A96B32} Key deleted: HKLM\Software\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56} Key deleted: HKLM\Software\Classes\TypeLib\{8F5F1CB6-EA9E-40AF-A5CA-C7FD63CC1971} Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\c506b3da Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QhTuW- Key deleted: HKLM\Software\Classes\BandooCore.BandooCore Key deleted: HKLM\Software\Classes\BandooCore.BandooCore.1 Key deleted: HKLM\Software\Classes\BandooCore.ResourcesMngr Key deleted: HKLM\Software\Classes\BandooCore.ResourcesMngr.1 Key deleted: HKLM\Software\Classes\BandooCore.SettingsMngr Key deleted: HKLM\Software\Classes\BandooCore.SettingsMngr.1 Key deleted: HKLM\Software\Classes\BandooCore.StatisticMngr Key deleted: HKLM\Software\Classes\BandooCore.StatisticMngr.1 Key deleted: HKLM\Software\Classes\Conduit.Engine Key deleted: HKLM\Software\Classes\GenericAskToolbar.ToolbarWnd Key deleted: HKLM\Software\Classes\GenericAskToolbar.ToolbarWnd.1 Key deleted: HKLM\Software\Classes\Toolbar.CT2504091 Key deleted: HKLM\Software\Classes\Toolbar.CT2542115 Key deleted: HKLM\Software\Classes\AppID\BandooCore.EXE Key deleted: HKLM\Software\Classes\AppID\GenericAskToolbar.DLL Key deleted: HKLM\Software\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874} Key deleted: HKLM\Software\bandoo Key deleted: HKLM\Software\Conduit Key deleted: HKCU\Software\Ask.com Key deleted: HKCU\Software\AskToolbar Key deleted: HKCU\Software\conduitEngine Key deleted: HKCU\Software\PriceGong Key deleted: HKCU\Software\AppDataLow\AskBarDis Key deleted: HKCU\Software\AppDataLow\AskHomePage Key deleted: HKCU\Software\AppDataLow\AskToolbarInfo Key deleted: HKCU\Software\AppDataLow\HavingFunOnline Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\Bandoo Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\Dealio Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\FLV Direct Player Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\WhenU Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\Zango Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu2\Programs\Zango Programs Key deleted: HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF Key deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\Userdata\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF Key deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9} Key deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E} Key deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{557C21FE-7274-410D-853E-9ED4471BF193} Key deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b} Key deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{F1B1E52E-E3C3-4B98-9A76-4450479EF8C1} Key deleted: HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A} Key deleted: HKLM\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A} Key deleted: HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE} Key deleted: HKCU\Software\Microsoft\Internet Explorer\MenuExt\Search with search.us Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C}  Value deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing\Trust Database\0|goicfboogidikkejccmclpieicihhlpo hpfanicgkffmccehnpkikogcffaepkfp Value deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\WinTrust\Trust Providers\Software Publishing\Trust Database\0|goicfboogidikkejccmclpieicihhlpo dgnckdmmolaijpbbakmplfhlfpdhglgc Value deleted: HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks|{00000000-6E41-4FD3-8538-502F5495E5FC} Value deleted: HKLM\Software\Microsoft\Internet Explorer\Toolbar|{D4027C7F-154A-4066-A1AD-4243D8127440} Value deleted: HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser|{D4027C7F-154A-4066-A1AD-4243D8127440}   ============== ADDITIONAL SCAN ==============  **** Mozilla Firefox Version [4.0.1 (fr)] ****  Plugins
pdivx32.dll (DivX, Inc.) Plugins
pDivxPlayerPlugin.dll (DivX, Inc) Plugins
psnapfish.dll ( ) Plugins
punagi2.dll (America Online, Inc.) HKLM_MozillaPlugins\@garmin.com/GpsControl (x) Searchplugins\bing.xml ( hxxp://www.bing.com/search) Components\browsercomps.dll (Mozilla Foundation) Extensions\{3112ca9c-de6d-4884-a869-9855de68056c} (Google Toolbar for Firefox) Extensions\{5a085e73-a120-c70f-2540-810f57ee2fe8} (z) HKLM_Extensions|litmus-ff@f-secure.com - C:\Program Files\Internet Security\NRS\litmus-ff@f-secure.com  -- C:\Documents and Settings\HP_Owner\Application Data\Mozilla\FireFox\Profiles\2kkrg3eh.default -- Extensions\fr@dictionaries.addons.mozilla.org (French dictionary "Reform 1990") Extensions\{195A3098-0BD5-4e90-AE22-BA1C540AFD1E} (Garmin Communicator) Extensions\{3112ca9c-de6d-4884-a869-9855de68056c} (Google Toolbar for Firefox) Extensions\{4daac69c-cba7-45e2-9bc8-1044483d3352} (Softonic_France Community Toolbar) Searchplugins\LphantWebSearch.xml ( hxxp://search.lphant.com/webResults.html?src=ffb&q={searchTerms}/) Searchplugins\Search.xml (?) Prefs.js - browser.download.dir, C:\Documents and Settings\HP_Owner\Desktop Prefs.js - browser.search.selectedEngine, Google Prefs.js - browser.startup.homepage, hxxp://www.bluewin.ch/ Prefs.js - browser.startup.homepage_override.buildID, 20110413222027 Prefs.js - browser.startup.homepage_override.mstone, rv:2.0.1 Prefs.js - keyword.URL, hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=  ========================================  **** Internet Explorer Version [7.0.5730.13] ****  Plugins\NPEvery.dll (Broderbund) HKCU_Main|Default_Page_URL - hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome HKCU_Main|Default_Search_URL - hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch HKCU_Main|Search bar - hxxp://go.microsoft.com/fwlink/?linkid=54896 HKCU_Main|Start Page - hxxp://fr.msn.com/ HKLM_Main|Default_Page_URL - hxxp://go.microsoft.com/fwlink/?LinkId=54896 HKLM_Main|Default_Search_URL - hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch HKLM_Main|Search bar - hxxp://search.msn.com/spbasic.htm HKLM_Main|Search Page - hxxp://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch HKLM_Main|Start Page - hxxp://fr.msn.com/ HKCU_SearchScopes\{9091C5EC-8529-4EE0-9B0D-96A0520FFB90} - "Search" (hxxp://flvdirect.iamwired.net/websearch.php?src=tops&search={SearchTerms}) HKCU_SearchScopes\{B320F28C-6347-46e4-98FF-5261CA66FEDA} - "Web Search" (hxxp://search.lphant.com/webResults.html?src=ieb&q={searchTerms}) HKCU_Toolbar\ShellBrowser|{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} (x) HKLM_Toolbar|{327C2873-E90D-4c37-AA9D-10AC9BABA46C} (C:\Program Files\Canon\Easy-WebPrint\Toolband.dll) HKLM_Toolbar|{265EEE8E-3228-44D3-AEA5-F7FDF5860049} (C:\Program Files\Internet Security\NRS\iescript\baselitmus.dll) HKLM_ElevationPolicy\2a7a56c0-6991-4c84-a11d-ea1bcd9d89c0 - C:\Program Files\Vuze_Remote\Vuze_RemoteToolbarHelper.exe (x) HKLM_ElevationPolicy\4fbb75e9-648a-4919-96c3-80d265c43805 - C:\Program Files\Vuze_Remote\Vuze_RemoteToolbarHelper.exe (x) HKLM_ElevationPolicy\8f0c59f4-ea24-4319-add6-a04fc0e63095 - C:\Program Files\Vuze_Remote\Vuze_RemoteToolbarHelper.exe (x) HKLM_ElevationPolicy\{1CC6F2D4-61C2-41d9-AF15-1D886DF98B2B} - C:\Program Files\Lphant Applications\Lphant\Lphant.exe (Discordia, LTD) HKLM_ElevationPolicy\{2A9467B4-C085-11DD-BC92-869555D89593} - C:\Program Files\LphantTb\uninstall.exe (Visicom Media Inc.) HKLM_ElevationPolicy\{44295CB8-D71B-11DA-8750-001185653D78} - c:\program files\google\googletoolbar2user.exe (?) HKLM_ElevationPolicy\{F9F9EFDD-8B1F-4D2F-AF13-D7A6CCF1E4C1} - C:\Program Files\Common Files\Motive\McciControlHost.exe (Motive Communications, Inc.) HKLM_Extensions\{E2D4D26B-0180-43a4-B05F-462D6D54C789} - "Connection Help" (C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\conn_support.ico) HKLM_Extensions\{e2e2dd38-d088-4134-82b7-f2ba38496583} - "?" (?) BHO\{02478D38-C3F9-4efb-9B51-7695ECA05670} (?) BHO\{55BD16AA-37AD-C8C4-0305-060D9C3832CE} - "uberclicks browser extension" (C:\WINDOWS\system32
dhjdfuzjilvrjrjp.dll) BHO\{C6867EB7-8350-4856-877F-93CF8AE3DC9C} - "Browsing Protection Class" (C:\Program Files\Internet Security\NRS\iescript\baselitmus.dll)  ========================================  C:\Program Files\Ad-Remover\Quarantine: 251 File(s) C:\Program Files\Ad-Remover\Backup: 27 File(s)  C:\Ad-Report-CLEAN[1].txt - 15/05/2011 17:26:31 (18470 Bytes)  Finished at: 17:28:19, 15/05/2011  ============== E.O.F ==============

netphilou · Answer

https://www.cjoint.com/?AEpr4nhgePf

*marc64* · Answer

Hello, Restart AD Remover and click on Uninstall  Step 1  * Launch ZHPFix (if you are on Windows Vista or Windows 7, run it by right-clicking --> run as administrator).  * Copy the following lines:   ---------------------------------------------------  M3 - MFPP: Plugins - [HP_Owner] -- C:\Documents and Settings\HP_Owner\Application Data\Mozilla\Firefox\Profiles\2kkrg3eh.default\searchplugins\LphantWebSearch.xml M2 - MFEP: prefs.js [HP_Owner - 2kkrg3eh.default\{4daac69c-cba7-45e2-9bc8-1044483d3352}] [] Softonic_France Community Toolbar v3.3.3.2 (.Conduit Ltd..) O15 - Trusted Zone: [HKCU\...\Domains] *.chat-land.org O15 - Trusted Zone: [HKCU\...\Domains\www] *.chat-land.org [HKCU\Software\Totem] O43 - CFD: 15.05.2011 - 17:17:24 - [175912] ----D- C:\Program Files\Softonic_France O43 - CFD: 08.01.2010 - 23:34:48 - [1731411] ----D- C:\Program Files\Spybot - Search & Destroy O43 - CFD: 18.04.2010 - 08:01:52 - [1509200] ----D- C:\Program Files\vghd O43 - CFD: 16.11.2008 - 14:44:06 - [801] ----D- C:\Program Files\Common Files\Companion Wizard O43 - CFD: 15.05.2011 - 17:27:24 - [327] ----D- C:\Documents and Settings\HP_Owner\Local Settings\Application Data\ConduitEngine O43 - CFD: 15.05.2011 - 17:17:22 - [4589815] ----D- C:\Documents and Settings\HP_Owner\Local Settings\Application Data\Softonic_France [HKCR\imweb.imwebcontrol] [HKCR
ctaudiocdwriter2.audiocdwriter2] [HKCR
ctaudiocdwriter2.audiocdwriter2.1] [HKCR\Interface\{06DE5702-44CF-4B79-B4EF-3DDF653358F5}] [HKLM\Software\Classes\Interface\{06DE5702-44CF-4B79-B4EF-3DDF653358F5}] [HKCR\AppID\{1fc41815-fa4c-4f8b-b143-2c045c8ea2fc}] [HKLM\Software\Classes\AppID\{1fc41815-fa4c-4f8b-b143-2c045c8ea2fc}] [HKCR\AppID\{21493C1F-D071-496A-9C27-450578888291}] [HKLM\Software\Classes\AppID\{21493C1F-D071-496A-9C27-450578888291}] [HKCR\TypeLib\{2D77AC8A-0A4C-40D0-9557-51907A575E45}] [HKLM\Software\Classes\TypeLib\{2D77AC8A-0A4C-40D0-9557-51907A575E45}] [HKCR\Interface\{3EDDA953-1C3B-4823-8F25-D075FBB2D2B5}] [HKLM\Software\Classes\Interface\{3EDDA953-1C3B-4823-8F25-D075FBB2D2B5}] [HKCR\AppID\{403A885F-CB00-40C1-BDC1-EB09053194F7}] [HKCR\TypeLib\{403A885F-CB00-40C1-BDC1-EB09053194F7}] [HKLM\Software\Classes\AppID\{403A885F-CB00-40C1-BDC1-EB09053194F7}] [HKLM\Software\Classes\TypeLib\{403A885F-CB00-40C1-BDC1-EB09053194F7}] [HKCR\TypeLib\{43B4B831-F41F-4F73-8F14-4FFF0BA75B1B}] [HKLM\Software\Classes\TypeLib\{43B4B831-F41F-4F73-8F14-4FFF0BA75B1B}] [HKCR\TypeLib\{4C1E5902-FE99-4591-8582-2A2605462857}] [HKLM\Software\Classes\TypeLib\{4C1E5902-FE99-4591-8582-2A2605462857}] [HKCR\AppID\{55C1727F-5535-4C2A-9601-8C2458608B48}] [HKCR\TypeLib\{55C1727F-5535-4C2A-9601-8C2458608B48}] [HKLM\Software\Classes\AppID\{55C1727F-5535-4C2A-9601-8C2458608B48}] [HKLM\Software\Classes\TypeLib\{55C1727F-5535-4C2A-9601-8C2458608B48}] [HKCR\CLSID\{5C00A371-2011-4AF3-97C8-6CE66AA744CB}] [HKLM\Software\Classes\CLSID\{5C00A371-2011-4AF3-97C8-6CE66AA744CB}] [HKCR\AppID\{5e50ae1d-bc76-418b-94c4-efeac0cef80c}] [HKLM\Software\Classes\AppID\{5e50ae1d-bc76-418b-94c4-efeac0cef80c}] [HKCR\AppID\{69E54DE2-C4ED-4BEC-8046-E3F9AC74B4B0}] [HKLM\Software\Classes\AppID\{69E54DE2-C4ED-4BEC-8046-E3F9AC74B4B0}] [HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6A87B991-A31F-4130-AE72-6D0C294BF082}] [HKCR\TypeLib\{6C9945B7-1D19-46CB-88C0-45A24DF6CD6E}] [HKLM\Software\Classes\TypeLib\{6C9945B7-1D19-46CB-88C0-45A24DF6CD6E}] [HKCR\TypeLib\{81ca8fcd-1420-4a07-b47d-b30f3dda79e1}] [HKLM\Software\Classes\TypeLib\{81ca8fcd-1420-4a07-b47d-b30f3dda79e1}] [HKCR\TypeLib\{84B9B044-17C0-48FB-A300-C9747D5DF29C}] [HKLM\Software\Classes\TypeLib\{84B9B044-17C0-48FB-A300-C9747D5DF29C}] [HKCR\TypeLib\{85672EDB-2CC8-40B9-A9E8-77D3478F2EFB}] [HKLM\Software\Classes\TypeLib\{85672EDB-2CC8-40B9-A9E8-77D3478F2EFB}] [HKLM\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{872F3C0B-4462-424c-BB9F-74C6899B9F92}] [HKCR\CLSID\{9F038672-0425-4792-BC9C-36DE3308E8AA}] [HKLM\Software\Classes\CLSID\{9F038672-0425-4792-BC9C-36DE3308E8AA}] [HKCR\AppID\{A7DDCBDE-5C86-415c-8A37-763AE183E7E4}] [HKLM\Software\Classes\AppID\{A7DDCBDE-5C86-415c-8A37-763AE183E7E4}] [HKCR\AppID\{AD71F65D-CD13-4837-A2DC-E4D90020E7D4}] [HKLM\Software\Classes\AppID\{AD71F65D-CD13-4837-A2DC-E4D90020E7D4}] [HKCR\Interface\{B67A4CBA-520A-43DB-B03F-414E539F90EC}] [HKLM\Software\Classes\Interface\{B67A4CBA-520A-43DB-B03F-414E539F90EC}] [HKCR\CLSID\{B6F8DA9F-2696-419e-A8A3-19BE41EF51BD}] [HKLM\Software\Classes\CLSID\{B6F8DA9F-2696-419e-A8A3-19BE41EF51BD}] [HKLM\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B6F8DA9F-2696-419e-A8A3-19BE41EF51BD}] [HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F}] [HKCR\CLSID\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F}] [HKLM\Software\Classes\CLSID\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F}] [HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{e908b145-c847-4e85-b315-07e2e70decf8}] [HKCR\AppID\{F54A0D21-6A53-460C-8301-C694EC9E1033}] [HKLM\Software\Classes\AppID\{F54A0D21-6A53-460C-8301-C694EC9E1033}] [HKCR\AppID\{F7BCCFD4-2FA6-477D-A1B0-EF7500B3C49E}] [HKLM\Software\Classes\AppID\{F7BCCFD4-2FA6-477D-A1B0-EF7500B3C49E}] [HKCR\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF] [HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF] [HKCR\Installer\UpgradeCodes\CC94835868BCA58489B0D79DE655BCB1] EmptyTemp EmptyFlash   ---------------------------------------------------   * * Click on the icon representing the letter H (“paste Helper lines”)  * The lines will automatically be pasted into ZHPFix.  * Click on the "GO" button to start the cleanup,  * Copy/paste the entire report in your next response  Post the report saved in this folder (via Cjoint please) -> ( C:\Program files\ZHPFix\ZHPFixReport.txt )    Step 2  [*] Download Malwarebytes   [*] You will have a tutorial available to install and use it correctly.   [*]Update the software (this usually happens during installation)   [*] Run a full scan by clicking on "Run a full scan"   [*] Select all your local and removable drives and click on "Start scan"   [*] The scan may take a while.....   [*] Once the scan is complete, click "OK" and then "Show results"   [*] Ensure everything is checked and click on "Remove selected" => and then click "OK"   [*] A report will open in Notepad... Copy/paste the report in your next response on the forum   * Some files may need to be deleted at the next PC restart... Do so by clicking "yes" to the prompt

netphilou · Answer

Good evening,  I tried to do what you asked me. Below is the report (I did a copy-paste because I don't know where to find "attached") I hope it will be fine, otherwise, please give me more details (I am ignorant in this area) Thanks again for your help and patience. Best regards.  Netphilou  HKCR\imweb.imwebcontrol => Key successfully deleted HKCR
ctaudiocdwriter2.audiocdwriter2 => Key successfully deleted HKCR
ctaudiocdwriter2.audiocdwriter2.1 => Key successfully deleted HKCR\Interface\{06DE5702-44CF-4B79-B4EF-3DDF653358F5} => Key successfully deleted HKLM\Software\Classes\Interface\{06DE5702-44CF-4B79-B4EF-3DDF653358F5} => Key missing HKCR\AppID\{1fc41815-fa4c-4f8b-b143-2c045c8ea2fc} => Key successfully deleted HKLM\Software\Classes\AppID\{1fc41815-fa4c-4f8b-b143-2c045c8ea2fc} => Key missing HKCR\AppID\{21493C1F-D071-496A-9C27-450578888291} => Key successfully deleted HKLM\Software\Classes\AppID\{21493C1F-D071-496A-9C27-450578888291} => Key missing HKCR\TypeLib\{2D77AC8A-0A4C-40D0-9557-51907A575E45} => Key successfully deleted HKLM\Software\Classes\TypeLib\{2D77AC8A-0A4C-40D0-9557-51907A575E45} => Key missing HKCR\Interface\{3EDDA953-1C3B-4823-8F25-D075FBB2D2B5} => Key successfully deleted HKLM\Software\Classes\Interface\{3EDDA953-1C3B-4823-8F25-D075FBB2D2B5} => Key missing HKCR\AppID\{403A885F-CB00-40C1-BDC1-EB09053194F7} => Key successfully deleted HKCR\TypeLib\{403A885F-CB00-40C1-BDC1-EB09053194F7} => Key successfully deleted HKLM\Software\Classes\AppID\{403A885F-CB00-40C1-BDC1-EB09053194F7} => Key missing HKLM\Software\Classes\TypeLib\{403A885F-CB00-40C1-BDC1-EB09053194F7} => Key missing HKCR\TypeLib\{43B4B831-F41F-4F73-8F14-4FFF0BA75B1B} => Key successfully deleted HKLM\Software\Classes\TypeLib\{43B4B831-F41F-4F73-8F14-4FFF0BA75B1B} => Key missing HKCR\TypeLib\{4C1E5902-FE99-4591-8582-2A2605462857} => Key successfully deleted HKLM\Software\Classes\TypeLib\{4C1E5902-FE99-4591-8582-2A2605462857} => Key missing HKCR\AppID\{55C1727F-5535-4C2A-9601-8C2458608B48} => Key successfully deleted HKCR\TypeLib\{55C1727F-5535-4C2A-9601-8C2458608B48} => Key successfully deleted HKLM\Software\Classes\AppID\{55C1727F-5535-4C2A-9601-8C2458608B48} => Key missing HKLM\Software\Classes\TypeLib\{55C1727F-5535-4C2A-9601-8C2458608B48} => Key missing HKCR\CLSID\{5C00A371-2011-4AF3-97C8-6CE66AA744CB} => Key successfully deleted HKLM\Software\Classes\CLSID\{5C00A371-2011-4AF3-97C8-6CE66AA744CB} => Key missing HKCR\AppID\{5e50ae1d-bc76-418b-94c4-efeac0cef80c} => Key successfully deleted HKLM\Software\Classes\AppID\{5e50ae1d-bc76-418b-94c4-efeac0cef80c} => Key missing HKCR\AppID\{69E54DE2-C4ED-4BEC-8046-E3F9AC74B4B0} => Key successfully deleted HKLM\Software\Classes\AppID\{69E54DE2-C4ED-4BEC-8046-E3F9AC74B4B0} => Key missing HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6A87B991-A31F-4130-AE72-6D0C294BF082} => Key successfully deleted HKCR\TypeLib\{6C9945B7-1D19-46CB-88C0-45A24DF6CD6E} => Key successfully deleted HKLM\Software\Classes\TypeLib\{6C9945B7-1D19-46CB-88C0-45A24DF6CD6E} => Key missing HKCR\TypeLib\{81ca8fcd-1420-4a07-b47d-b30f3dda79e1} => Key successfully deleted HKLM\Software\Classes\TypeLib\{81ca8fcd-1420-4a07-b47d-b30f3dda79e1} => Key missing HKCR\TypeLib\{84B9B044-17C0-48FB-A300-C9747D5DF29C} => Key successfully deleted HKLM\Software\Classes\TypeLib\{84B9B044-17C0-48FB-A300-C9747D5DF29C} => Key missing HKCR\TypeLib\{85672EDB-2CC8-40B9-A9E8-77D3478F2EFB} => Key successfully deleted HKLM\Software\Classes\TypeLib\{85672EDB-2CC8-40B9-A9E8-77D3478F2EFB} => Key missing HKLM\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{872F3C0B-4462-424c-BB9F-74C6899B9F92} => Key successfully deleted HKCR\CLSID\{9F038672-0425-4792-BC9C-36DE3308E8AA} => Key successfully deleted HKLM\Software\Classes\CLSID\{9F038672-0425-4792-BC9C-36DE3308E8AA} => Key missing HKCR\AppID\{A7DDCBDE-5C86-415c-8A37-763AE183E7E4} => Key successfully deleted HKLM\Software\Classes\AppID\{A7DDCBDE-5C86-415c-8A37-763AE183E7E4} => Key missing HKCR\AppID\{AD71F65D-CD13-4837-A2DC-E4D90020E7D4} => Key successfully deleted HKLM\Software\Classes\AppID\{AD71F65D-CD13-4837-A2DC-E4D90020E7D4} => Key missing HKCR\Interface\{B67A4CBA-520A-43DB-B03F-414E539F90EC} => Key successfully deleted HKLM\Software\Classes\Interface\{B67A4CBA-520A-43DB-B03F-414E539F90EC} => Key missing HKCR\CLSID\{B6F8DA9F-2696-419e-A8A3-19BE41EF51BD} => Key successfully deleted HKLM\Software\Classes\CLSID\{B6F8DA9F-2696-419e-A8A3-19BE41EF51BD} => Key missing HKLM\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B6F8DA9F-2696-419e-A8A3-19BE41EF51BD} => Key successfully deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} => Key successfully deleted HKCR\CLSID\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} => Key successfully deleted HKLM\Software\Classes\CLSID\{E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} => Key missing HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{e908b145-c847-4e85-b315-07e2e70decf8} => Key successfully deleted HKCR\AppID\{F54A0D21-6A53-460C-8301-C694EC9E1033} => Key successfully deleted HKLM\Software\Classes\AppID\{F54A0D21-6A53-460C-8301-C694EC9E1033} => Key missing HKCR\AppID\{F7BCCFD4-2FA6-477D-A1B0-EF7500B3C49E} => Key successfully deleted HKLM\Software\Classes\AppID\{F7BCCFD4-2FA6-477D-A1B0-EF7500B3C49E} => Key missing HKCR\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF => Key successfully deleted HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF => Key missing HKCR\Installer\UpgradeCodes\CC94835868BCA58489B0D79DE655BCB1 => Key successfully deleted  ========== Registry Value(s) ========== O15 - Trusted Zone: [HKCU\...\Domains\http://www] *.chat-land.org => Value missing  ========== Registry Data Item(s) ========== O15 - Trusted Zone: [HKCU\...\Domains] *.chat-land.org => Data successfully deleted  ========== Folder(s) ========== C:\Documents and Settings\HP_Propriétaire\Application Data\Mozilla\Firefox\Profiles\2kkrg3eh.default\extensions\{4daac69c-cba7-45e2-9bc8-1044483d3352} => Deleted and quarantined C:\Program Files\Softonic_France => Deleted and quarantined C:\Program Files\Spybot - Search & Destroy => File deleted at reboot C:\Program Files\vghd => Deleted and quarantined C:\Program Files\Common Files\Companion Wizard => Deleted and quarantined C:\Documents and Settings\HP_Propriétaire\Local Settings\Application Data\ConduitEngine => Deleted and quarantined C:\Documents and Settings\HP_Propriétaire\Local Settings\Application Data\Softonic_France => Deleted and quarantined  ========== File(s) ========== c:\documents and settings\hp_propriétaire\application data\mozilla\firefox\profiles\2kkrg3eh.default\searchplugins\lphantwebsearch.xml => File missing   ========== Summary ========== 64 : Registry Key(s) 1 : Registry Value(s) 1 : Registry Data Item(s) 7 : Folder(s) 1 : File(s)   End of the scan

*marc64* · Answer

Hi, For Malwarebyte's, you will find the .txt report by following this procedure: -Open Malwarebyte's -Click on Reports/Logs -Double-click on mbam-log, the notepad will open -Select all and copy/paste the report in your next response  all functions are slow and a message "out of memory on line 2" keeps appearing on my desktop.  What is the status of this issue currently?

netphilou · Answer

Hello, Actually, I had already used Malwarebytes in the meantime and the infected files have been cleaned. Here is the latest report anyway. Since the cleanup, I no longer have any ad pages and I don't see the "at memory..." message anymore. However, I still can't open Firefox! And I'm still getting the same message "oops, Firefox crashed..." Thanks again Best regards  Netphilou  www.malwarebytes.org  Database version: 6589  Windows 5.1.2600 Service Pack 3 Internet Explorer 7.0.5730.13  05/17/2011 21:11:11 mbam-log-2011-05-17 (21-11-11).txt  Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|J:\|K:\|N:\|) Item(s) scanned: 389731 Elapsed time: 2 hour(s), 33 minute(s), 16 second(s)  Infected memory process(es): 0 Infected memory module(s): 0 Infected Registry key(s): 0 Infected Registry value(s): 0 Infected Registry data item(s): 0 Infected folder(s): 0 Infected file(s): 0  Infected memory process(es): (No harmful items detected)  Infected memory module(s): (No harmful items detected)  Infected Registry key(s): (No harmful items detected)  Infected Registry value(s): (No harmful items detected)  Infected Registry data item(s): (No harmful items detected)

*marc64* · Answer

- Please post a new ZHPDiag report via Cjoint.   For Firefox.  If you've sent crash reports, do the following: * type about:crashes in the address bar and press Enter * you should get this:  http://www.zimagez.com/zimage/2009-11-04161231.php  * Click on the report IDs to open them  http://www.zimagez.com/zimage/2009-11-04162509.php  * If you have multiple, include 2 or 3  If that doesn't work in normal mode, close Firefox and launch it in safe mode without checking anything (Shift + Firefox icon)

netphilou · Answer

Here are two of the reports. A+     Mozilla Crash Reports   Product:  Report:  Advanced Search Firefox 4.0.1 Crash Report [@ mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*) ] Search Mozilla Support for Help ID: f5e4ea48-3048-47af-8055-bb7762110518 Signature: mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*)   Details  Modules  Raw Dump  Extensions  Comments  Correlations  Signature mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*) UUID f5e4ea48-3048-47af-8055-bb7762110518 Uptime Last Crash 75121 seconds (20.9 hours) before submission Install Age 893001 seconds (1.5 weeks) since version was first installed. Install Time 2011-05-08 08:27:45 Product Firefox Version 4.0.1 Build ID 20110413222027 Release Channel release Branch 2.0 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 15 model 4 stepping 1 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x3f1a39 User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 0162, AdapterDriverVersion: 7.7.7.9 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- xpcom_runtime_abort(###!!! ABORT: Main-thread-only object used off the main thread: file e:/builds/moz2_slave/rel-2.0-w32-bld/build/xpcom/base/nsCycleCollector.cpp, line 1195) Processor Notes EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP UDP Service Provider : 6 : 2 : RSVP TCP Service Provider : 6 : 1 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{B0DF61DC-37C8-463A-BDD5-EEAF141F9FB7}] SEQPACKET 8 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{B0DF61DC-37C8-463A-BDD5-EEAF141F9FB7}] DATAGRAM 8 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{7311E81C-00F2-4AA3-94A5-C5A7EC25082F}] SEQPACKET 7 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{7311E81C-00F2-4AA3-94A5-C5A7EC25082F}] DATAGRAM 7 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F36D747-77D9-4CA0-A856-1777C0EFF934}] SEQPACKET 6 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F36D747-77D9-4CA0-A856-1777C0EFF934}] DATAGRAM 6 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{2B0B9A7C-4C74-4F27-A8B1-6456C30027AF}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{2B0B9A7C-4C74-4F27-A8B1-6456C30027AF}] DATAGRAM 5 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{950DBBCB-0955-4705-A9F5-7C74FCD37A5D}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{950DBBCB-0955-4705-A9F5-7C74FCD37A5D}] DATAGRAM 4 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E5B2A8-0B1C-4161-836B-508331E1C3D3}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E5B2A8-0B1C-4161-836B-508331E1C3D3}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{DE246E2C-8697-44FE-A5BB-FA04D12D4DEC}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{DE246E2C-8697-44FE-A5BB-FA04D12D4DEC}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E658C067-685E-4840-9EC2-ADC9EA7F2B73}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E658C067-685E-4840-9EC2-ADC9EA7F2B73}] DATAGRAM 2 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{89939DAA-FFF0-44C3-855E-96DF39B920E1}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{89939DAA-FFF0-44C3-855E-96DF39B920E1}] DATAGRAM 3 : 2 : 2 : Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Related Bugs  OPEN   633445 NEW Crash [@ mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*) ] [@ mozalloc_abort(char const* const) | NS_DebugBreak_P | AbortIfOffMainThreadIfCheckFast ]  Crashing Thread Frame Module Signature [Expand] Source 0 mozalloc.dll mozalloc_abort memory/mozalloc/mozalloc_abort.cpp:77 1 xul.dll NS_DebugBreak_P xpcom/base/nsDebugImpl.cpp:350 2 xul.dll nsCycleCollectingAutoRefCnt::decr 3 xul.dll nsGenericElement::Release content/base/src/nsGenericElement.cpp:4505 4 a42e9b8f.dll a42e9b8f.dll@0x325a2 5 a42e9b8f.dll a42e9b8f.dll@0x224b7 6 a42e9b8f.dll a42e9b8f.dll@0x1adb0a 7 a42e9b8f.dll a42e9b8f.dll@0x13a7 8 a42e9b8f.dll a42e9b8f.dll@0xebf8 9 a42e9b8f.dll a42e9b8f.dll@0x13615 10 a42e9b8f.dll a42e9b8f.dll@0x1ae5e7 11 a42e9b8f.dll a42e9b8f.dll@0xfde8 12 a42e9b8f.dll a42e9b8f.dll@0x1aef9f 13 a42e9b8f.dll a42e9b8f.dll@0x649cd 14 ntdll.dll RtlAllocateHeap 15 nss3.dll PKIX_RevocationChecker_Create security/nss/lib/libpkix/pkix/checker/pkix_revocationchecker.c:210 16 nss3.dll CERT_FindNameConstraintsExten security/nss/lib/certdb/genname.c:1570 17 mozjs.dll js::mjit::ic::BindName js/src/methodjit/PolyIC.cpp:1933 18 ntdll.dll RtlFreeHeap 19 a42e9b8f.dll a42e9b8f.dll@0x13ad92 20 a42e9b8f.dll a42e9b8f.dll@0x1b53d5 21 a42e9b8f.dll a42e9b8f.dll@0x64ff5 22 ntdll.dll RtlFreeHeap 23 mozjs.dll BindNameToSlot js/src/jsemit.cpp:2225 24 nss3.dll pkix_pl_PrimHashTable_Remove security/nss/lib/libpkix/pkix_pl_nss/system/pkix_pl_primhash.c:345 25 ssl3.dll ssl_ConfigSecureServer security/nss/lib/ssl/sslsecur.c:723 26 a42e9b8f.dll a42e9b8f.dll@0x1c604f 27 a42e9b8f.dll a42e9b8f.dll@0x1c61b7 28 a42e9b8f.dll a42e9b8f.dll@0x1c6531 29 a42e9b8f.dll a42e9b8f.dll@0x1c03e4 30 a42e9b8f.dll a42e9b8f.dll@0x1c0ebd 31 a42e9b8f.dll a42e9b8f.dll@0x1b7bc0 32 a42e9b8f.dll a42e9b8f.dll@0x1b7f65 33 a42e9b8f.dll a42e9b8f.dll@0x1b31ff 34 a42e9b8f.dll a42e9b8f.dll@0x1c6b6f 35 kernel32.dll GetCodePageFileInfo 36 kernel32.dll BaseThreadStart 37 a42e9b8f.dll a42e9b8f.dll@0x15c7ff  Show/hide other threads Mozilla Crash Reports - Powered by Socorro   Server Status  Project Info  Source Code  Breakpad Wiki  Privacy Policy      Mozilla Crash Reports   Product:  Report:  Advanced Search Firefox 4.0.1 Crash Report [@ mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*) ] Search Mozilla Support for Help ID: 2e57dc9e-c37a-4fb3-8079-ab36c2110516 Signature: mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*)   Details  Modules  Raw Dump  Extensions  Comments  Correlations  Signature mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*) UUID 2e57dc9e-c37a-4fb3-8079-ab36c2110516 Uptime Last Crash 102405 seconds (1.2 days) before submission Install Age 734457 seconds (1.2 weeks) since version was first installed. Install Time 2011-05-08 08:27:45 Product Firefox Version 4.0.1 Build ID 20110413222027 Release Channel release Branch 2.0 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 15 model 4 stepping 1 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x3f1a39 User Comments App Notes AdapterVendorID: 10de, AdapterDeviceID: 0162, AdapterDriverVersion: 7.7.7.9 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- xpcom_runtime_abort(###!!! ABORT: Main-thread-only object used off the main thread: file e:/builds/moz2_slave/rel-2.0-w32-bld/build/xpcom/base/nsCycleCollector.cpp, line 1195) Processor Notes EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP UDP Service Provider : 6 : 2 : RSVP TCP Service Provider : 6 : 1 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{B0DF61DC-37C8-463A-BDD5-EEAF141F9FB7}] SEQPACKET 8 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{B0DF61DC-37C8-463A-BDD5-EEAF141F9FB7}] DATAGRAM 8 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{7311E81C-00F2-4AA3-94A5-C5A7EC25082F}] SEQPACKET 7 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{7311E81C-00F2-4AA3-94A5-C5A7EC25082F}] DATAGRAM 7 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F36D747-77D9-4CA0-A856-1777C0EFF934}] SEQPACKET 6 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F36D747-77D9-4CA0-A856-1777C0EFF934}] DATAGRAM 6 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{2B0B9A7C-4C74-4F27-A8B1-6456C30027AF}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{2B0B9A7C-4C74-4F27-A8B1-6456C30027AF}] DATAGRAM 5 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{950DBBCB-0955-4705-A9F5-7C74FCD37A5D}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{950DBBCB-0955-4705-A9F5-7C74FCD37A5D}] DATAGRAM 4 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E5B2A8-0B1C-4161-836B-508331E1C3D3}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E5B2A8-0B1C-4161-836B-508331E1C3D3}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{DE246E2C-8697-44FE-A5BB-FA04D12D4DEC}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{DE246E2C-8697-44FE-A5BB-FA04D12D4DEC}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E658C067-685E-4840-9EC2-ADC9EA7F2B73}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E658C067-685E-4840-9EC2-ADC9EA7F2B73}] DATAGRAM 2 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{89939DAA-FFF0-44C3-855E-96DF39B920E1}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{89939DAA-FFF0-44C3-855E-96DF39B920E1}] DATAGRAM 3 : 2 : 2 : Adapter Vendor ID Adapter Device ID Bugzilla - Report this Crash Related Bugs  OPEN   633445 NEW Crash [@ mozalloc_abort(char const* const) | NS_DebugBreak_P | nsCycleCollectingAutoRefCnt::decr(nsISupports*) ] [@ mozalloc_abort(char const* const) | NS_DebugBreak_P | AbortIfOffMainThreadIfCheckFast ]  Crashing Thread Frame Module Signature [Expand] Source 0 mozalloc.dll mozalloc_abort memory/mozalloc/mozalloc_abort.cpp:77 1 xul.dll NS_DebugBreak_P xpcom/base/nsDebugImpl.cpp:350 2 xul.dll nsCycleCollectingAutoRefCnt::decr 3 xul.dll nsGlobalWindow::Release dom/base/nsGlobalWindow.cpp:1335 4 a42e9b8f.dll a42e9b8f.dll@0x325a2 5 a42e9b8f.dll a42e9b8f.dll@0x14a7 6 a42e9b8f.dll a42e9b8f.dll@0x1af171 7 a42e9b8f.dll a42e9b8f.dll@0x23fe7 8 a42e9b8f.dll a42e9b8f.dll@0xebf8 9 a42e9b8f.dll a42e9b8f.dll@0xde0c8 10 a42e9b8f.dll a42e9b8f.dll@0x1be14a 11 a42e9b8f.dll a42e9b8f.dll@0xde0f7 12 a42e9b8f.dll a42e9b8f.dll@0x15c426 13 a42e9b8f.dll a42e9b8f.dll@0x1c6aef 14 a42e9b8f.dll a42e9b8f.dll@0x15c91c 15 ntdll.dll RtlpGetRegistrationHead 16 a42e9b8f.dll a42e9b8f.dll@0x1c6b6f 17 kernel32.dll BaseThreadStart 18 ntdll.dll RtlpGetRegistrationHead 19 kernel32.dll GetCodePageFileInfo 20 kernel32.dll BaseThreadStart 21 a42e9b8f.dll a42e9b8f.dll@0x15c7ff  Show/hide other threads Mozilla Crash Reports - Powered by Socorro   Server Status  Project Info  Source Code  Breakpad Wiki  Privacy Policy  Log In             Log In

*marc64* · Answer

-Please post a new ZHPDiag report, please (still via Cjoint).

netphilou · Answer

Here I am again! Have a nice evening  Netphilou  https://www.cjoint.com/?AEswfoQWA2i

*marc64* · Answer

Sorry, but your link doesn't point to anything  Launch ZHPDiag and click on the icon with an arrow (to the left of the screwdriver) Once the update is complete, run a scan again and post a new report, please (still via Cjoint)  - Click on Browse to find the report - Click on Open then Create Cjoint link  - In your next response, copy and paste the link that is displayed in front... The link has been created:

netphilou · Answer

Good evening, I hope that this time, I did the right manipulation. Best regards  Netphilou  https://www.cjoint.com/?AEtrPTa1k8S

*marc64* · Answer

Sorry for the delay,  Attention, uninstalling software will be requested; please accept this but refuse any PC restart to avoid interrupting the fix.  * Launch ZHPFix (if you are on Windows Vista or Windows 7, run it by right-clicking on it --> run as administrator).  * Copy the following lines:   --------------------------------------------------- O42 - Software: Adobe Acrobat 5.0 - (.Adobe Systems, Inc..) [HKLM] -- Adobe Acrobat 5.0 O42 - Software: J2SE Runtime Environment 5.0 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0150000} O42 - Software: Java(TM) 6 Update 17 - (.Sun Microsystems, Inc..) [HKLM] -- {26A24AE4-039D-4CA4-87B4-2F83216011FF} O42 - Software: Java(TM) 6 Update 2 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160020} O42 - Software: Java(TM) 6 Update 3 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160030} O42 - Software: Java(TM) 6 Update 4 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160040} O42 - Software: Java(TM) 6 Update 5 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160050} O42 - Software: Java(TM) 6 Update 7 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160070} O42 - Software: Java(TM) SE Runtime Environment 6 Update 1 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160010} [HKLM\Software\Classes\AppID\SoftwareUpdate.exe] O69 - SBI: SearchScopes [HKCU] {9091C5EC-8529-4EE0-9B0D-96A0520FFB90} - (Search) - http://flvdirect.iamwired.net O69 - SBI: SearchScopes [HKCU] {B320F28C-6347-46e4-98FF-5261CA66FEDA} - (Web Search) - http://search.shareazaweb.net/ EmptyTemp EmptyFlash   ---------------------------------------------------   * * Click on the icon representing the letter H (“paste Helper lines”)  * The lines will automatically paste into ZHPFix.  * Click the “GO” button to start the cleanup,  * Copy/paste the entire report into your next response  Post the report that is saved in this folder -> ( C:\Program files\ZHPFix\ZHPFixReport.txt )    ******************************************************** I see that you have the software Alcohol but for safety reasons please analyze this file using Virus Total -Click on browse and open this file -------------------------------------------------- C:\PhysicalDisk0_MBR.bin -------------------------------------------------- -click on Send Once the analysis is complete copy/paste the link found in the address bar in your next response

netphilou · Answer

Hello, Here is the report  ZHPFix Report 1.12.3283 by Nicolas Coolman, Update of 14/05/2011 Registry export file: C:\ZHPExportRegistry-22.05.2011-12-59-10.txt Run by HP_Owner at 22.05.2011 12:59:10 Windows XP Home Edition Service Pack 3 (Build 2600) Web site: http://www.premiumorange.com/zeb-help-process/zhpfix.html  ========== Registry Key(s) ========== O42 - Software: J2SE Runtime Environment 5.0 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0150000} => Software uninstallation canceled by user or partial uninstallation! O42 - Software: Java(TM) 6 Update 17 - (.Sun Microsystems, Inc..) [HKLM] -- {26A24AE4-039D-4CA4-87B4-2F83216011FF} => Software uninstallation canceled by user or partial uninstallation! O42 - Software: Java(TM) 6 Update 2 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160020} => Software uninstallation canceled by user or partial uninstallation! O42 - Software: Java(TM) 6 Update 3 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160030} => Software uninstallation canceled by user or partial uninstallation! O42 - Software: Java(TM) 6 Update 4 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160040} => Software uninstallation canceled by user or partial uninstallation! O42 - Software: Java(TM) 6 Update 5 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160050} => Software uninstallation canceled by user or partial uninstallation! O42 - Software: Java(TM) 6 Update 7 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160070} => Software uninstallation canceled by user or partial uninstallation! O42 - Software: Java(TM) SE Runtime Environment 6 Update 1 - (.Sun Microsystems, Inc..) [HKLM] -- {3248F0A8-6813-11D6-A77B-00B0D0160010} => Software uninstallation canceled by user or partial uninstallation! HKLM\Software\Classes\AppID\SoftwareUpdate.exe => Key successfully deleted O69 - SBI: SearchScopes [HKCU] {9091C5EC-8529-4EE0-9B0D-96A0520FFB90} - (Search) - http://flvdirect.iamwired.net => Key successfully deleted O69 - SBI: SearchScopes [HKCU] {B320F28C-6347-46e4-98FF-5261CA66FEDA} - (Web Search) - http://search.shareazaweb.net/ => Key successfully deleted  ========== Folder(s) ========== Windows temporary folders deleted: 1620 Flash Cookies folders deleted: 351  ========== File(s) ========== Windows temporary files deleted: 52 Flash Cookies files deleted: 143   ========== Summary ========== 11 : Registry Key(s) 2 : Folder(s) 2 : File(s)   End of the scan

netphilou · Answer

Je suis désolé, mais je ne peux pas accéder ou traduire des contenus à partir de liens externes.

*marc64* · Answer

-Please post a new ZHPDiag report, please (always through Cjoint) and tell me how Firefox is behaving now.

netphilou · Answer

Here is the new report.
As for Firefox, unfortunately no change. When I open it, I have to click twice on restart Firefox and then a new window opens asking me if I want to restore the session. When I click on that option, I reach my inbox (sometimes with an unwanted ad page).

https://www.cjoint.com/?AEwroHGbFpA

*marc64* · Answer

the report no longer shows any infection
Before looking more closely at your problem with Firefox, you will need to update the software that adds plugins to it.

Java is not up to date, it is a security risk.
1. First, you need to uninstall the old versions.
2. Open the "Start" menu
3. Click on control panel
4. Go to "add/remove programs" (xp)
or "programs and features" (Vista, W7)
5. Select all the versions of Java present and uninstall them.

Or
-Download Javara

6. Then, download and install the new version of Java (do not install the tool bar offered during installation)
https://www.java.com/fr/

Adobe Reader is not up to date, it is a security risk.
Uninstall it, download and install the new version. https://acrobat.adobe.com/fr/fr/acrobat/pdf-reader.html

To reduce risks, it is advisable to disable Javascript interpretation in Adobe Reader on your computer. To do this:

* Launch Adobe Reader
* Click on Edit --> Preferences --> JavaScript
* Uncheck "Enable Acrobat JavaScript"
* Confirm

Then, check that your version of Flash Player is up to date
https://get.adobe.com/fr/flashplayer/about/
If it is not:
https://get.adobe.com/flashplayer/?loc=fr

Once all this is done, try Firefox again and let me know how it goes.

netphilou · Answer

Good evening,
Thank you for your instructions. I think I followed everything to the letter, but the problem persists. That said, after restarting twice, restoring the homepage, and removing the ad page, it seems that I can browse the internet without any issues (I tried on my email and on my employer's site, it works!). However, I would really like to get rid of this unwanted "bug."
Have a good evening.

Netphilou

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