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Hello everyone!

I have a browser extension on Firefox that installs itself regularly without me asking for it. It's called savebyclick1, and when it is installed, I get pop-ups that appear when I'm on Google: "coupons for google.fr"

I can't figure out if it happens when I visit a certain site, but right now I don't see it... Do you know how to prevent this installation? It's quite annoying to be honest...

Thanks in advance for your answers and have a great day!

Nicolas

26 answers

  1. Hello,

    * Download ZHPDiag to your desktop:

    https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
    or
    http://www.premiumorange.com/zeb-help-process/zhpdiag.html

    * Follow the instructions during the installation; it will launch automatically at the end.

    /!\ Users of Vista, Seven, and W8:

    * Right-click on the ZHPdiag logo (the icon looks like a parchment), “Run as Administrator.”

    * Click on the screwdriver, select all modules.

    * Click on the icon that looks like a magnifying glass (“Start the diagnosis”)
    * Save the report on your desktop using the icon that looks like a floppy disk
    * Host the ZHPDiag.txt report on Cjoint, then copy/paste the provided link in your next reply on the forum:

    https://www.cjoint.com/ => https://www.commentcamarche.net/faq/29493-utiliser-cjoint-pour-heberger-des-fichiers


    --
    O.o°*Member, Security Contributor CCM o°.Oø¤º°'°º¤ø
    =>> Breathe deeply, write your message in good French and clearly. It will be fine, you'll see, we’re trying!!! o°Oø
    1
    1. Contributor
      Hi Electroman
      Thank you for him
      0
    2. ;-)
      0
  2. Contributor
    Hello
    Here's what I found regarding your problem
    http://enlevezspywares.blogspot.fr/2013/01/delete-save-by-click-guide-de.html
    This page is marked on Google with a green circle.
    I'm redirecting your question to the "virus security" section where someone more qualified than me will respond to you.
    Before doing anything, wait for a reply from a security contributor
    See you later

    Curiosity on CCM is not a flaw but a quality
    0
    1. Thank you for this quick response and sorry for mine being less quick... work.

      So here is the link http://cjoint.com/?CAqsT6Mb2WS

      Thank you in advance.
      0
      1. * Launch ZHPFix via the shortcut on your Desktop (icon shaped like a syringe)

        /!\ Users of Vista, Seven, and W8:

        * Right-click on the ZHPfix logo, "Run as Administrator"

        * * Copy ( Ctrl + C ) and paste ( Ctrl + V ) the following lines in bold into Zhpfix:
        ---------------------------------------------------------

        [HKCU\Software\AppDataLow\SProtector]
        [HKLM\Software\Wow6432Node\SP Global]
        [HKLM\Software\Wow6432Node\SProtector]
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("extensions.BabylonToolbar.prtkDS", 0);
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("extensions.BabylonToolbar.prtkHmpg", 0);
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.previous.browser.search.defaultenginename", "");
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.previous.browser.search.selectedEngine", "");
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.previous.browser.startup.homepage", "");
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.previous.keyword.URL", "");
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.scripts.1.domain-blacklist", "");
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_DS", "");
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_HP", "");
        O69 - SBI: prefs.js [nbattard - a1hj7aqv.default] user_pref("sweetim.toolbar.searchguard.enable", "");
        [HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}]
        [HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}]
        [HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}]
        [HKLM\Software\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}]
        [HKLM\Software\Wow6432Node\SP Global]
        [HKCU\Software\AppDataLow\SProtector]
        [HKLM\Software\Wow6432Node\SProtector]
        O42 - Software: SaveByClick - (.SaveByClick.) [HKLM][64Bits] -- {330AADC2-68F0-451D-A7F6-20D2E8E98F34}
        O43 - CFD: 16/01/2013 - 11:16:50 - [1,585] ----D C:\Program Files (x86)\SaveByClick
        O43 - CFD: 16/01/2013 - 11:16:46 - [0,293] ----D C:\ProgramData\SaveByclick
        [MD5.B28C334C03CEE7C5E829C43AE75DAE5A] [SPRF][23/08/2012] (.Ask.com - AskIC Dynamic Link Library.) -- C:\Users\nbattard\AppData\Local\Temp\AskSLib.dll [248008]
        [HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{26B5A6D1-1F75-3B59-5825-E4D4CAE3445D}]
        C:\Program Files (x86)\SaveByclick
        C:\ProgramData\SaveByclick
        C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SaveByclick
        O2 - BHO: SaveByclick [64Bits] - {4FF9DB0F-89ED-758A-A6CA-643B69A45B80} . (...) -- C:\ProgramData\SaveByclick\50f683530293c.dll
        O2 - BHO: SaveByclick [64Bits] - {AAAA1CCA-88EB-B136-E69E-527877EDF11E} . (...) -- C:\ProgramData\SaveByclick\50e43448e4567.dll
        Emptytemp
        EmptyClsid


        ----------------------------------------------------------
        * Click on the clipboard icon (The icon between the camera and the parchment, at the top right of the tool page)

        - Click on the "GO" button to start the cleaning,
        - confirm the cleaning
        - Copy/paste the entire report in your next reply
        Tutorial:

        http://www.premiumorange.com/zeb-help-process/zhpfix.html

        --
        O.o°*Member, Security Contributor CCM o°.Oø¤º°'°º¤ø
        =>> Breathe deeply, write your message in proper French and clearly. It’s going to be fine, you’ll see, or at least we’re trying!!! o°Oø
        0
        1. Thank you for the very clear instructions. Here is the report:

          ZHPFix Report 1.3.11 by Nicolas Coolman, Updated on 30/12/2012
          Registry export file: C:\ZHP\ZHPExportRegistry-16-01-2013-19-04-33.txt
          Run by nbattard on 16/01/2013 19:04:33
          Windows 7 Business Edition, 64-bit Service Pack 1 (Build 7601)

          ========== Software(s) ==========
          ABSENT Software Key: {330AADC2-68F0-451D-A7F6-20D2E8E98F34}

          ========== Memory Module(s) ==========
          REMOVE Memory Module: C:\Users\nbattard\AppData\Local\Temp\AskSLib.dll

          ========== Registry Key(s) ==========
          REMOVE Key: HKCU\Software\AppDataLow\SProtector
          REMOVE Key: HKLM\Software\Wow6432Node\SP Global
          REMOVE Key: HKLM\Software\Wow6432Node\SProtector
          REMOVE Key: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
          REMOVE Key*: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
          ABSENT Key: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
          REMOVE Key: HKLM\Software\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
          REMOVE Key: HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{26B5A6D1-1F75-3B59-5825-E4D4CAE3445D}
          REMOVE Key: CLSID BHO: {4FF9DB0F-89ED-758A-A6CA-643B69A45B80}
          REMOVE Key: CLSID BHO: {AAAA1CCA-88EB-B136-E69E-527877EDF11E}

          ========== Browser Preferences ==========
          REMOVE Mozilla Pref: user_pref("extensions.BabylonToolbar.prtkDS", 0);
          REMOVE Mozilla Pref: user_pref("extensions.BabylonToolbar.prtkHmpg", 0);
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.previous.browser.search.defaultenginename", "");
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.previous.browser.search.selectedEngine", "");
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.previous.browser.startup.homepage", "");
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.previous.keyword.URL", "");
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.scripts.1.domain-blacklist", "");
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_DS", "");
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.searchguard.UserRejectedGuard_HP", "");
          REMOVE Mozilla Pref: user_pref("sweetim.toolbar.searchguard.enable", "");

          ========== Folder(s) ==========

          ========== File(s) ==========
          REMOVE File*: c:\users\nbattard\appdata\local\temp\askslib.dll
          ABSENT Folder/File: c:\program files (x86)\savebyclick
          ABSENT Folder/File: c:\programdata\savebyclick
          ABSENT File: c:\programdata\savebyclick\50f683530293c.dll
          ABSENT File: c:\programdata\savebyclick\50e43448e4567.dll
          REMOVE Windows Temporary:

          ========== Summary ==========
          1 : Memory Module(s)
          10 : Registry Key(s)
          6 : File(s)
          1 : Software(s)
          10 : Browser Preferences

          End of clean in 00mn 02s

          ========== Report file path ==========
          C:\ZHP\ZHPFix[R1].txt - 16/01/2013 19:04:33 [2841]
          0
          1. Restart the PC and let me know if you still have Savebyclic on your browser!

            --
            O.o°*Member, Security Contributor CCM o°.Oø¤º°'°º¤ø
            =>>Breathe deeply, write your message in proper French and clearly. It will be fine, you'll see, well we're trying!!! o°Oø
            0
            1. So, I had removed the add-on before posting the message... I didn't think it was a virus or anything like that. However, I restarted the scan as you told me - the first step - and it's in the report. Here’s the link:

              http://cjoint.com/?CAqujYOJEht

              It’s in "installed software," first third of the report. Is it serious, doctor?
              0
          2. relance zhpfix et colle ceci dedans :

            O42 - Software: SaveByClick - (.SaveByClick.) [HKLM][64Bits] -- {330AADC2-68F0-451D-A7F6-20D2E8E98F34}

            click on Go

            post its report

            --
            O.o°*Member, Security Contributor CCM o°.Oø¤º°'°º¤ø
            =>>Breathe deeply, Write your message in proper French and clearly. It will go well, you’ll see, well let’s try!!! o°Oø
            0
            1. Here is the translation:

              ZHPFix Report 1.3.11 by Nicolas Coolman, Updated on 30/12/2012
              Registry Export File:
              Run by nbattard on 16/01/2013 at 20:25:42
              Windows 7 Business Edition, 64-bit Service Pack 1 (Build 7601)

              ========== Software(s) ==========
              ABSENT Software Key: {330AADC2-68F0-451D-A7F6-20D2E8E98F34}

              ========== Summary ==========
              1 : Software(s)

              End of clean in 00mn 00s

              ========== Report file path ==========
              C:\ZHP\ZHPFix[R1].txt - 16/01/2013 19:04:33 [2893]
              C:\ZHP\ZHPFix[R2].txt - 16/01/2013 20:25:43 [495]
              0
              1. do you still have Savebyclick?

                --
                O.o°*Member, CCM security contributor o°.Oø¤º°'°º¤ø
                =>> Breathe deeply, write your message in good French and clearly. It will be fine, you'll see, well, we’ll try!!! o°Oø
                0
                1. Yes, sorry, I could have included it in the previous response. Savebyclick is still there, in the same place. Here is its line (the only place):

                  SaveByClick - (.SaveByClick.) [HKLM][64Bits] -- {330AADC2-68F0-451D-A7F6-20D2E8E98F34}
                  0
                  1. do not rely on the content of the report, but on your browser

                    at worst, save your bookmarks,

                    uninstall Firefox,

                    manually delete its directory from your hard drive,

                    then reinstall it

                    --
                    O.o°*Member, Security Contributor CCM o°.Oø¤º°'°º¤ø
                    =>>Breathe deeply, write your message in proper French and clearly. It will go well, you'll see, well we’ll try!!! o°Oø
                    0
                    1. ok. For now, it looks like he’s not around. I'll see if it comes back later. Thank you very much for your help!

                      Have a good evening

                      Nicolas
                      0
                      1. Let the PC run for a few days, we'll finish when you come back to give news!

                        @ ++

                        --
                        O.o°*Member, Security Contributor CCM o°.Oø¤º°'°º¤ø
                        =>>Breathe deeply, write your message in proper French and clearly. It will go well, you'll see, well we're trying!!! o°Oø
                        0
                        1. ok thanks! I'm not closing the discussion then. Have a great weekend everyone!
                          0
                          1. We can finish if you want tomorrow in the afternoon or in the evening :-)

                            --
                            O.o°*Member, CCM Security Contributor o°.Oø¤º°'°º¤ø
                            =>> Breathe deeply, write your message in proper French and clearly. It'll go well, you'll see, well we're trying!!! o°Oø
                            0
                            1. The pop-ups no longer appear and it hasn't reinstalled in the add-ons. I think it's good now :) Thanks!
                              0
                              1. ok,

                                we're finishing up:

                                /!\ Attention:
                                more and more programs are offering to install toolbars (pre-checked box), so don't forget to uncheck the corresponding box/boxes during installation.

                                In addition to this, avoid sites like 01@net (on the mend!) and Softonic, as free and open-source software is repackaged with their toolbars!


                                * to remove the cleaning tools
                                :

                                Download Delfix to your desktop:

                                HERE

                                or

                                https://www.commentcamarche.net/telecharger/securite/7111-delfix/

                                Check the following boxes:
                                => Re-enable UAC (only for Vista, Seven, and W8)
                                => Remove cleaning tools (checked by default)
                                => Purge system restore
                                => Reset system settings

                                * Then click on Run and wait during the removal process.
                                * When the procedures are completed, the tool will close and disappear from your desktop.
                                * A report is saved to the clipboard: you just need to right-click and "paste" in your next reply to send me the report.

                                . download Ccleaner from this address and save it to the desktop

                                https://www.zebulon.fr/telechargements/utilitaires/nettoyeurs/ccleaner.html

                                . double-click on the file to start the installation.

                                /!\ make sure that during installation, toolbars are not installed; if they are, uncheck the corresponding box!

                                /!\ Users of Vista and Windows 7: Right-click on the Ccleaner logo, "run as Administrator"

                                . in the language installation window, be sure to choose French and OK
                                . click on next
                                . read the license and accept
                                . click on next
                                . here, only keep checked the option to create a shortcut on the desktop and then automatically check for Ccleaner updates.
                                . click on install
                                . click on close
                                . double-click on the Ccleaner icon to open it
                                . once open, click on options and then advanced
                                . uncheck the option to delete only files from the Windows temp folder older than 24 hours
                                . click on cleaner
                                . click on Windows and in the advanced column
                                . check the first box for old perfetch data and also check the advanced box that is automatically checked, but only that one.
                                . click on analyze once the analysis is complete
                                . click on run the cleaning and on the confirmation request OK; you will need to do this again once finished; verify by pressing analyze again to make sure there’s nothing left.
                                . now click on registry and then on find errors
                                . leave everything checked and click on repair selected errors
                                . it will ask you to save YES
                                . give it a name so you can find it and save
                                . click on fix all selected errors and on the confirmation request OK
                                . it deletes and closes; you verify by restarting find errors
                                . return to options and re-check the box to delete only files from the Windows temp folder older than 48 hours, and in cleaner, Windows under advanced, uncheck the first box for old perfetch data.
                                . you can close Ccleaner

                                installation & cleaning tutorial:
                                https://www.donnemoilinfo.com/tuto/CCleaner/

                                * update your antivirus, run a complete scan of your PC, and let me know the results :-)

                                --
                                O.o°*Member, Security Contributor CCM o°.Oø¤º°'°º¤ø
                                =>>Breathe deeply, write your message in good French and clearly. It's going to be fine, you'll see, we’ll try!!! o°Oø
                                0
                                1. Hello,

                                  So, here is the first part, and then I run ccleaner:

                                  # DelFix v10.0 - Report created on 01/18/2013 at 15:16:20
                                  # Updated on 01/04/2013 by Xplode
                                  # Username: nbattard - PE4115B5FBB45

                                  ~ Enabling UAC ... OK

                                  ~ Removing disinfecting tools ...

                                  Deleted: C:\ZHP
                                  Deleted: C:\Program Files (x86)\ZHPDiag
                                  Deleted: C:\PhysicalDisk0_MBR.bin

                                  ~ Purging system restore ...

                                  Deleted: RP #31 [Windows Backup | 12/19/2012 09:25:17]
                                  Deleted: RP #32 [Windows Backup | 12/19/2012 09:55:13]
                                  Deleted: RP #33 [Windows Update | 12/21/2012 10:39:52]
                                  Deleted: RP #34 [HPSF Restore Point | 12/31/2012 07:15:00]
                                  Deleted: RP #35 [Windows Update | 01/07/2013 07:34:16]
                                  Deleted: RP #36 [Windows Update | 01/09/2013 08:15:59]
                                  Deleted: RP #37 [Installed SpyHunter | 01/16/2013 19:47:07]
                                  Deleted: RP #38 [Removed SpyHunter | 01/16/2013 20:11:55]

                                  New restore point created!

                                  ~ Resetting system settings ... OK

                                  ########## - EOF - ##########
                                  0
                                  1. ok,

                                    let's move on to the next part of my previous message

                                    --
                                    O.o°*Member, CCM security contributor o°.Oø¤º°'°º¤ø
                                    =>>Breathe deeply, write your message in good French and clearly. It's going to be fine, you'll see, well we're trying!!! o°Oø
                                    0
                                    1. Well, I ran CCleaner, everything seems nice and clean, SaveByClick is gone, and I think the big cleanup has been done!

                                      Thanks for your help!
                                      0
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