Why is my TV of poor quality since I installed the Freebox? Solved

Question

All the channels were working very well (even perfectly) and for the past week, they are "freezing"...
Basically, every 5 seconds the images are stuttering and the sound is choppy.
I unplugged/replugged the Freebox to reset it, but it didn't help...
Am I the only one?
Because everything was perfect before... and I haven't touched the cables, changed anything...

maryse · Accepted Answer

Well, I searched ... searched ... and finally found thanks to two super nice internet users !!!! but not thanks to Free (shame on the incompetent villains!!)
and after months of hassle, IT FINALLY WORKS NORMALLY!!!

1) go to your Free account
- username plus password
- internet
- configure my wifi
- change the channel and set it to automatic channel
- send
- restart
there you go... it works! why? because the Free channels are overloaded and when you set it to automatic channel, the one that isn't overloaded is selected!!!!
2) it seems that the box overheats more if it's laid flat, so as advised by an internet user, I placed it vertically

In any case, tonight, IT'S WORKING!!! oooohhhh!!!
thank you, internet users!!!!

did182 · Answer

You need to go to the free interface with your username and password, and there you can access plenty of settings...

To avoid freezing on the TV, you need to go to "ping settings (fastpath)", there are several modes explained, I chose "serenity" which avoids freezing but slows down the speed of the ADSL. Personally, I haven't noticed any difference in speed but the TV is excellent...

@+

Desperate Housewife · Answer

Hello,
After a long period where everything worked very well, for some time now, I have interference on the TV. When I unplug the Freebox HD from the power outlet, it disappears. The interference is present when I watch TV on the Freebox HD or with my TNT box, whether the Freebox HD is on or not. When I unplug the cable, everything goes back to normal. It's really only when the HD is plugged into the power. I wondered if it was because I had tied all the loose wires together, but I have untied them, and it’s still the same. The interference consists of two lines of small white horizontal dots, with the lines of white dots forming like waves that move from the bottom to the top. Thank you in advance for your help.

Desperate Housewife · Answer

Hello,
For me, the issue of the white dots on the TV image has been resolved since Free changed the power supply unit of the Freebox HD. The technical specifications are no longer the same and it heats less:
Input: 1.2A
Output: 12V 3.15A
Have a nice day

Desperate Housewife · Answer

Hello, I called them on the premium support number and they changed it for me free of charge. I didn't even have to send back the old power supply. I haven't had any issues since.

pasimple · Answer

in reality, not one answer, but two answers:

1:) reboot the Freebox 5 times and a 6th time. Explanation: disconnect the Freebox from the power supply, reconnect it, wait for the scrolling light to appear, disconnect the Freebox from the power supply again, reconnect it, wait for the scrolling light to appear and do this 5 times... Then, disconnect it, wait a little while, and reconnect it, this will be the 6th time. This way, you recover all your settings and it resolves many difficulties.

2:) for the Freebox HD v5, if the picture quality is very poor, pixelated, or stretched, especially when there are color images or action scenes. Reverse the connection of the freeplugs. The one connected to the Freebox, connect it to the TV box and vice versa, you will see the result; it may change everything dramatically.

Skywalker · Answer

I also had a lot of problems and I solved them by:
- connecting the router and the Freebox with an _Ethernet cable_
- _raising_ (5 cm) the FREE router and the Freebox (with bottle caps;p) to allow air to circulate underneath
- using _InSSIDer_ I saw the least used channels in my neighborhood: then I changed the channel on portail.free.fr (2 instead of 7)
- I set the PING to "serenity" on portail.free.fr
- also _disabled_ the "FreeWifi"

I hope I have helped you :)

urgo22 · Answer

Hello everyone

I had the issue of choppy image and sound disappearing on the Freebox V5, I swapped the two couplers and miraculously everything is working fine
I had previously rebooted the box several times without success, the problem seems to come from the couplers.

guerioli · Answer

Good evening,

I had the same issue since receiving my Freebox Revolution 4 months ago: sometimes there were no problems, sometimes there were freezes, or like for the past 2 days, the inability to watch TV because the sound is choppy and the image does not display: the solution above, swapping the plugs, worked immediately:

thank you, Urgo22!

t671 · Answer

Hello,

To continue the discussion, I would say that I also have the freezing issue! About 6 months a year, and every 20 minutes or so!
Actually, I realized that it was coming from the boiler located in the basement, which creates interference when it starts... However, I don't know how to fix the problem!???

fifidegrenoble · Answer

I tried your suggestions and none of them worked.
So I contacted Free and their solution works perfectly:
In fact, it's a too low rate between the two powerline adapters (22 instead of 60).
This low rate is caused by being plugged into a power strip (which is also surge protected).
So I plugged my two powerline adapters into direct outlets and the reception is great!

vroux · Answer

I just had the 3244 and I also had the sound and picture cutting out. The 2 FreePlugs should not be plugged into power strips but into a wall socket! Problem solved in 5 minutes!

Phi95 · Answer

Hello.

I had the same problem and the cause was the synchronization of the freeblugs. To get back to normal, I plugged the freeblugs into the same power strip and went to settings/system/network settings and freeblug information. Then you just need to press OK on each freeblug to restart them. Lastly, reconnect the freeblugs to their original point. I have a revolution and everything has returned to HD. Hoping this can help you.

Delphinemadelaine · Answer

Hello, I've had the same issue for several days. The Free advisor told me it was interference in the sockets because everything was working fine before.

chri31 · Answer

Changing the automatic channel to channel 1, then unplugging/replugging the plugs: no more dropouts or freezes, perfect for now! Thank you!

Bobet · Answer

Remove your power strip, the one that powers your TV, and replace it with a double socket, that is to say, a double outlet.

Why is my TV of poor quality since I installed the Freebox?

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