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Photos on Windows 11 no longer allows scrolling

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moisemust Posted messages 11 Status Member -  
fabul Posted messages 42294 Registration date   Status Moderator Last intervention   -

Hello,

I'm asking this question for a friend. He uses the Photos app that comes with Windows 11 to view his photos, but for the last few months, he hasn't been able to scroll through them using the arrow keys on his keyboard. He tells me it used to work before, just like it does for me.

I tried uninstalling/reinstalling it from the Microsoft Store without success. I'm left with only the option to reinstall, but I was wondering if you might have any other ideas.

Thank you in advance.


6 answers

  1.
    fabul Posted messages 42294 Registration date   Status Moderator Last intervention   6 094
     

    Hello,

    Use System Restore this way:

    Go to Settings > System > Recovery > Advanced Startup > Restart now

    To restart and go to Advanced options > System Restore

    Choose another restore point...

    Restoring from there carries fewer risks of errors, but it is equivalent to RESTUI.

    If not too many programs are affected by a rollback, go ahead.

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  2. moisemust Posted messages 11 Status Member
     

    Oh, I admit I didn't think of that. Thank you. I'll see how it goes this weekend.

    Best regards,

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  3. fabul Posted messages 42294 Registration date   Status Moderator Last intervention   6 094
     

    Time is running out, the dining options are created and deleted automatically.

    You will tell me if it worked, if resolved, otherwise there is the FastPictureViewer program in Legacy version (Free) which allows you to easily scroll with the mouse wheel.

    https://www.fastpictureviewer.com/downloads/

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  4. moisemust Posted messages 11 Status Member
     

    I know, but it's quite far from my place and I work. Anyway, considering how long the problem has persisted, I doubt the appropriate restoration points are still there.

    But thanks for the suggestion.

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  6. MPMP10 Posted messages 47619 Registration date   Status Member Last intervention   19 105
     

    Hello,

    Your friend would be much less bothered with the old Windows photo viewer.

    https://lecrabeinfo.net/tutoriels/windows-11-10-comment-restaurer-la-visionneuse-de-photos-windows/

    https://www.pcastuces.com/pratique/astuces/4477.htm

    See this chapter "Analyze and Repair System Files with DISM and SFC" here as well.

    https://www.proservices-informatique.fr/windows-11-reparer-reinitialiser-application-photos/

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    1. MPMP10 Posted messages 47619 Registration date   Status Member Last intervention   19 105
        
       For a few months now, he can no longer scroll through them using the arrow keys on his keyboard.

      The old viewer takes up less RAM resources.

      Have you tried checking if the keyboard driver is up to date in the Device Manager?

      Update drivers via Device Manager in Windows - Microsoft Support

      Also, see the chapter "Reinstall a device driver".

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      1. moisemust Posted messages 11 Status Member > MPMP10 Posted messages 47619 Registration date   Status Member Last intervention  
         

        It's one of the first things I thought about and the keyboard works everywhere else.

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  7. moisemust Posted messages 11 Status Member
     

    Well, I'm at my friend's place. There wasn’t a problem after all; he was trying to scroll through photos in a zipped folder. I unzipped it, and there have been no issues since. I don't know how I missed that on TeamViewer when I was helping him out. I still installed the viewer for him and configured it.

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    1. fabul Posted messages 42294 Registration date   Status Moderator Last intervention   6 094
       

      Yes, of course.

      Thank you for the feedback.

      Have a nice day.

      @+

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