Why did my user avatar disappear on W11?

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pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador -  
pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   -

Hello,

Avatar W11:

Since the W11 update in April 2024 (April 24, 2024), the avatar for the Microsoft account has disappeared in Settings


Why?

 Known issues with KB5036980 After installing this update, you may not be able to change the profile picture of your user account. If you try to change a profile picture by selecting Start > Settings > Accounts > Your info, then File, you may receive an error message with error code 0x80070520 . Microsoft is working on it.

 Microsoft is working on it.

Except that it was the same with the previous update (March 2024)

Go figure out what's going on!

Identical problem that occurred with W10 (a year ago, and it's happening again), which had been resolved in one of my CCM posts.

Hoping it gets resolved the same way.


Google Chrome:

Have you noticed that it is no longer possible to delete Google Chrome's history upon closing.

This has been happening since March 2024.

Why this?

Go figure!

............                                 ...................                                       ...............



4 answers

  1. fabul Posted messages 42300 Registration date   Status Moderator Last intervention   6 093
     

    Hello,

    For the avatar, I have no idea, but I won't put one.

    But for Chrome, you can reset it, (or if that can help)

    If you want to reset Chrome,

    You can download the offline setup of Chrome under Install Chrome Offline

    https://support.google.com/chrome/answer/95346?hl=en&co=GENIE.Platform%3DDesktop

    Save your bookmarks (important)

    Uninstall Chrome via the control panel > Programs and features

    Then search for %LocalAppData% and delete the Google folder

    Reinstall Chrome, and import your bookmarks..

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    1. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   8 732
       

      Hello,

      Message 1, please do not use the informal "tu" with me.


      Why on earth does Microsoft not show the avatar in Settings, which is my question.

      Before or after the update!!!

       Known issues with KB5036980 After installing this update, you may no longer be able to change your user account's profile picture. If you try to change a profile picture by selecting the Start button > Settings > Accounts > Your info, then File, you may receive an error message with the error code 0x80070520. Microsoft is working on it.

      For Google Chrome (to delete Google Chrome's history on exit) you can all check that the option has not been present since March/April 2024.

      Why?

      Even though some have experienced issues with the latest update of Google Chrome.

      ==► https://forums.commentcamarche.net/forum/affich-38031030-google-chrome-ne-s-ouvre-pas-en-2024-pourquoi#dernier

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  2. fabul Posted messages 42300 Registration date   Status Moderator Last intervention   6 093
     

    Hello again Pistouri, there seems to be at least one workaround for the problem in the present.

    https://www.youtube.com/watch?v=gpc8xPVH-nI

    Place a .png file of the avatar named after the account in C:\Users\Your Name\AppData\Roaming\Microsoft\Windows\Account Avatars

    You need to show hidden files and folders in the File Explorer options (View > Options > View).

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  3. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 732
     

    Hello,

    Message 6 :

    There is no capital letter in pistouri!!!

    Google Chrome :

    What a stupid idea from the Google Chrome developers to have removed the option to clear Chrome history on exit...

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  4. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   Ambassador 8 732
     

    Hello,

    Avatar W11:

    I eventually understood why the avatar does not display in Settings.

    Even though we can question the last W11 update that broke the avatar image.

    From PC to PC that I maintain, I noticed with certainty that the avatar

    disappeared in Settings and only under a Local account, and not on a Microsoft account.

    The cause is the backup of the Microsoft account settings with a local account (all settings are greyed out).

    I changed my PC to a local account due to a various issue, so I switched back to a Microsoft account.

    I did try some troubleshooting patches like message 6, which I had found the workaround for well before its release.

    Reminder of the problem:

    Avatar disappeared in Settings.

    The procedure from message 6 did not work.

    Even changing the avatar photo from the Microsoft account accessible online.

    It only works partially, the avatar is indeed changed for instance on the login screen or the Start button or even in the Microsoft store, but on the other hand, it does not appear in Settings.

    Before:

    After:

    Decision made -► Switch back to Microsoft account

    Many tutorials on the web are outdated, even obsolete.

    The procedure is not as straightforward as one might think.

    Below is my memo.


    Switching from a Local account to a Microsoft account:

    * The main information is that with a local account, personalized settings are not saved.


    * The second piece of information is that Microsoft will try to encourage those who still have a local account to switch to a Microsoft account (Info 2024).

    Source

    The procedure:

    Settings --► Accounts --► Your Info
    Section --► Account settings
    =► Sign in instead with a Microsoft account

    In the following dialog box, enter your Microsoft account password, click next.

    Restart the PC.

    -------------------------------------------------------------------------
    An option is provided to choose another method if a problem occurs --► Sign-in Options --► Other ways to sign in.

    Select PIN (Windows Hello), then Change PIN.
    Or
    Select Password, then Change.

    Restart the PC.


    Check if the Microsoft account is operational:

    Once restarted, check if the Microsoft account is operational after switching from local account to Microsoft account

    Settings --► Accounts
    Section --► Account settings
    ==►Windows Backup
    In 99% of cases, Microsoft requests verification of the Microsoft account identity to sync the account

    Message:

     '' Your passwords will not be synced until you confirm your identity on this device ''

    Click on --► Verify


    Continue the sign-in --► Continue

    In the following dialog box, enter your recovery address to receive the code.
    Click on --► Send

    Retrieve and note the security code of 6 digits in the email used for recovery (Gmail for example)

    This is to sync the Microsoft account

    Click on --► Yes sync

    All preferences of the Microsoft account will be saved (Notably customizations, such as changing the Microsoft account avatar) as well as other settings like privacy, which Microsoft is not free from criticism.

    Preferences for Microsoft account backup:

    From now on, the Microsoft account with synchronized settings is operational.

    It is true that it is a bit of a maze for a simple beginner.

    Microsoft could make it simpler.

    And the avatar is indeed there in Settings:


    Removing the PIN and Windows 11 password:

    When switching back to a Microsoft account, you must re-enter your password or your PIN, depending on what is selected in Windows Hello.

    Again, it is not so simple to remove the password or the PIN from the login screen when starting the PC.

    This is why I modified the CCM sheet since the method via the registry is no longer relevant as I have done this many times on different PCs.

    And the method is nothing but simple.

    ==► Remove the PIN and password for Windows 11


    Removing Chrome history on closure:

    This did not work despite following the Windows registry tutorial to the letter.

    ==► Remove Chrome history on closure

    My cleaner does the job (a nice little cleaning software) while waiting for a potential solution, a real solution.


    Microsoft Application Bug:

    No one will have missed it, indeed, there is a bug in a Microsoft application.
    Start button or Windows button --► All
    In the list, scroll down to the letter A
    Open Tips (System)


    Click on ==► Discover online tips

    The browser opens the link.

    With an error message:

    Message:

     We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you're looking for is no longer available.

    Translation:

     We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you're looking for is no longer available.

    Have a nice day.


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    1. brucine Posted messages 25315 Registration date   Status Member Last intervention   4 196
       

      Hello,

      God forbid I set up a Microsoft account just to get an avatar, but to each their own...

      If that's what you mean, I tested it, it does show up in the Start menu, but not in Settings.

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      1. pistouri Posted messages 19010 Registration date   Status Contributor Last intervention   8 732 > brucine Posted messages 25315 Registration date   Status Member Last intervention  
         

        Hello,

        --► God forbid I set up a Microsoft account

        Prevention ==► Microsoft account (Message 5).

        Have a nice day.

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