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HDMI banner keeps appearing - TCL UHD 4K 65 BP615

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Grass -  

Hello,

The HDMI banner on my TCL UHD 4K 65BP615 keeps appearing constantly.

It shows up and then disappears every 10 seconds.

I haven't found a solution online, can you help me?

Thank you in advance.

3 answers

  1.  MPMP10

    Hello,

    Try resetting the television through the settings just in case...

    Do you have a device connected to the HDMI port?

    If so, unplug it to see...

    3
    1. Grass

      Good evening,

      Problem solved by completely resetting the television.

      Thank you for your responses.

      1
      1. MPMP10

        OK.

        Hello and thank you for the feedback.

        1
      2. JRDezes

        Hello Grass, I am reaching out to see if you could help me with the TCL screen issue that you solved by resetting it. I keep getting this window that appears regularly, just like in your photo that you shared. I would like to do the same, but it asks for a code that I don’t have???? How did you do it? Knowing that it’s a screen like yours, the same model that I bought second-hand and works very well except for this HDMI window issue, if you happen to know the code, I would be grateful so I can reset it. Thank you if you could help me or others. Thank you and best wishes for the new year ????

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      3. MPMP10
        @JRDezes

        Hello,

        see the following codes below:

        0812 / 0423

        (The default code is present, usually in the manual…).

        1
      4. JRDezes
        @MPMP10

        Thank you very much for the code 0812, thanks to you the HDMI window has disappeared, it's really cool!!!! Thanks again and Happy New Year

        PS: I don't have the manual because it's a screen I bought second-hand and the person couldn't find the manual anymore

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      5. MPMP10
        @JRDezes

        You're welcome and thank you for the feedback, and happy new year to you too.

        0
    2. txiki Contributor

      Hi Grass,

      "The HDMI port of my tcl....": I guess you mean the choice of the HDMI port?"

      Otherwise, a photo would be welcome... so we can have a clearer idea.

      It's very likely a configuration issue.
      Check the manual, at the end it usually talks about possible problems.

      Best regards!

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      1. Grass

        This is the banner in question that appears every 10 seconds

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      2. MPMP10
        @Grass

        Hello there!

        Did you do what was requested? Moreover, you should answer the questions that were asked earlier.

        0