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Instagram "Sorry, an error occurred"

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bananamilk -  
 cedric.masdeb -

Hello,

I am writing this post because I am experiencing a problem with my Instagram account. Indeed, this morning I tried to log in to my account, and an error page appeared saying "Sorry, an error has occurred. Please try closing and reopening your browser window." I obviously tried to follow this advice but, of course, to no avail. While looking for similar posts mentioning this issue, I read that we should check if our browser is up to date. I use Google Chrome and it is indeed up to date. I am reaching out to you in the hope that you can provide me with answers that will allow me to resolve the issue. I really don't understand where this could be coming from; I logged out of my account last night as usual without making any other changes. I also thought that my Instagram account might have been disabled or hacked, but I don't think that's the case. Perhaps if I try again later in the day, this page will have disappeared and I will be able to log in without any problems?

Thank you in advance for your help, which will be greatly appreciated!

15 answers

Answer 1 / 15
bazfile Posted messages 60913 Registration date   Status Moderator, Security Contributor Last intervention   19 883
 

Hello.

It's probably an internal issue with Instagram; we need to wait for it to be resolved.
16
Jayson
 

Hello, my friend and I have exactly the same problem as you since this morning as well, so I wonder if there might be a bug with Instagram for everyone using it on PC.

7
Jayson
 

Hello,

I've also tried on Opera (GX), Google, and Microsoft Edge but it doesn't work :/ . If any of you have a solution, I’m interested since I don't have a phone.

Thanks in advance.

8
Ander_Z
 

Hello, indeed I have the same problem with my browser and also trying to use the app on the Microsoft Store, but it reassures me that I am not the only one.

16
trs > Jayson
 

Good evening,

I am also in the same situation as you. If someone knows how to do it, it would be very kind of you to let me know, please.

Best regards.

5
Defender > trs
 

The only response received is that we must wait, but it's been 3 days already and the problem is still not resolved, and knowing that some people use Instagram for work, it strongly inconveniences them, but oh well.

12
Answer 2 / 15
UnAmi
 

***** Removed by moderation ***** I found the solution, so no, you shouldn't wait; it's Instagram that is bugging, and not just a little, since it's with Android. So that's the source of this problem (Android).

Here’s what you need to do, and it’s really very simple: Log into the iPhone app, then close it and log into Safari. Then click the button that says go to the app once connected to Safari, and wait a few seconds. It worked for me and I'm on Android. I just needed an iPhone for that.

Thanks to REDDIT and to the person who shared this answer. So yes, you need an iPhone and Safari, which is Apple’s browser, but ask a friend or a family member; it literally takes 5 tiny minutes, but really, I was shocked at how stupid it was. 

Unfortunately, Instagram is not made for Android, ***** removed by moderation ***** That's it!! YOU'RE WELCOME !!!!!

 ***** No need to be insulting towards the people who help on the forum, this post dates back to August 1, 2023, and at that time there was no solution, hence the responses given back then. Just because in November, three months later, you offer a solution for the first time on CCM, it doesn't give you the right to write the insulting comments that I had to remove.*****
21
Weedjah
 

Merci beaucoup, tu as sauvé mon compte ????????✨

0
josephjo
 

thank you very much it works

0
cedric.masdeb
 

Hello, could you please contact me and send me a video capture of the process?

I tried, but I must have missed something and my bug is from two months ago, just like yours. Thank you very much.

My email: ***@***

-1
cedric.masdeb
 

Bro, you're a BOSS, thanks for sharing, I've tried everything for 2 months!!

Just a tiny tweak like that and it's sorted, unbelievable! Thanks for sharing!

0
Answer 3 / 15
Radinoz Posted messages 23497 Registration date   Status Contributor Last intervention   1 137
 

Given the number of reports -> https://downdetector.fr/statut/instagram/

We just have to wait... nothing else is possible. ;)
4
Defender
 

Yeah

0
louane
 

it's driving me crazy

5
Bibi > louane
 

I suffer too much myself.

The problem is still there. I've tried everything, pff.

0
bazfile Posted messages 60913 Registration date   Status Moderator, Security Contributor Last intervention   19 883 > Bibi
 

As already mentioned, we need to wait for Instagram to resolve the issue.

0
Answer 4 / 15
Radinoz Posted messages 23497 Registration date   Status Contributor Last intervention   1 137
 

Hello

Is it the same with another browser or is it only on Chrome?

;)
1
bananamilk
 

Hello,

Indeed, it's the same for all the browsers I have (Firefox, Microsoft Edge, and of course Chrome). I installed the Instagram app via the Microsoft Store thinking it would work since I wouldn't have to go through a browser anymore, but the same message appears when I open the app.

3
Lvbyk > bananamilk
 

It does the same to me

2
bananamilk > Lvbyk
 

Oh, I'm not the only one with this issue ^^! Have you been experiencing this problem since this morning as well, or has it been going on for several days? In any case, I hope we can find a solution!

4
bzh
 

Same issue since this morning on Chrome, Edge, and Firefox. Insta works very well on my phone.

5
Defender
 

with all the browsers for my part

3
Answer 5 / 15
bananamilk
 

I thought the same thing, it seems that Instagram no longer works only on PC, which is a problem for me since I also don't have a phone :/ Let's hope it's just a temporary bug!
1
Answer 6 / 15
Laureriera44
 

Well, listen, I don't know what's going on, but it's happening to me too the "

Sorry, an error has occurred.

Please try closing and then reopening your browser window." My friend is experiencing it too, so I really don't know
1
Answer 7 / 15
louane
 

We've been waiting since Tuesday, it's exhausting.
1
Defender
 

Yeah, and when we ask, we're redirected to other people's problems without anything being said, just by sending the link, especially since if it were an internal issue, it would probably be fixed, but I don't know enough about it.

1
Radinoz Posted messages 23497 Registration date   Status Contributor Last intervention   1 137
 

report it to Instagram... but if there's no reaction from Insta, there's nothing else we can do... -> https://fr-fr.facebook.com/help/instagram/381579045265733

1
Defender > Radinoz Posted messages 23497 Registration date   Status Contributor Last intervention  
 

except that if it's on a computer and an error page appears, no one can report it.

0
Radinoz Posted messages 23497 Registration date   Status Contributor Last intervention   1 137 > Defender
 

There must be people who have the app as well

0
Defender > Radinoz Posted messages 23497 Registration date   Status Contributor Last intervention  
 

on the computer it doesn't work, it's only possible on the phone

0
Answer 8 / 15
bzh
 

Hello
I just looked at the source code of the blank page that says "Sorry,...".

It's very strange because if you go to your own Instagram account (in the address bar, type the address that's supposed to lead to your account), you'll get this blank page and the error message. If you check the source code, you'll see that it's the source code of your Instagram page but... at the very end, there’s "<h1>Sorry, an error occurred.</h1><p>Try closing and then reopening your browser window.</p>"

As if someone added this line of HTML code which, oddly enough, obscured everything else. Who, how, why does this line appear?! That is the question.

Right now, I'm at a loss... It doesn't seem like a virus or a contaminated address. It's just that when you type the Instagram address, it retrieves a page with this extra line. Where does it come from? A mystery. I doubt it's from Instagram (or FB or Meta or whatever)...

If someone wants to take over to investigate further. I can’t find any info on the web. It's really strange. For me, it's just a simple but bizarre redirect.

Have a nice end of the day.
1
Answer 9 / 15
LeGeek01_0000 Posted messages 149 Status Member 5
 

the same issue, and of course it's impossible to reach Instagram support... I noticed this problem when I logged in 10 minutes ago

I also have an issue with notes, I can no longer share music on the mobile app, and I can't listen to the ones that others have shared in notes either
0
Answer 10 / 15
anonyme
 

It's working again for me, finally!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0
Answer 11 / 15
Antho
 

Same for me, I haven't had access for 5 days...
0
jade21p
 

and now (please answer me)?

0
Answer 12 / 15
gaspacho
 

Hello, I'm in the same situation but much later. Can someone tell me if this is happening to them too or if I've been banned or something... No Instagram service works on my phone or PC while I'm logged into my girlfriend's account and hers works just fine? Why?
0
bazfile Posted messages 60913 Registration date   Status Moderator, Security Contributor Last intervention   19 883
 

Already said and reiterated above.

0
jade21p
 

Did the problem end up resolving itself or did you have to change your Instagram account?

0
Charleneb99
 

Hello, have you regained access to your account since? I'm experiencing the same issue since yesterday 26/10/2023, we are waiting for it to pass....

0
Noa > Charleneb99
 

I still don't have access, and you?

0
Noa_28 Posted messages 3 Status Member > Charleneb99
 

Did you find a solution?

0
Answer 13 / 15
Noa_28 Posted messages 3 Status Member
 

I contacted windcrack_fix on Telegram who fixed my account when it had been blocked for 4 days
0
Answer 14 / 15
Allanallina
 

It must be an internal problem because I'm having the same issue and this message keeps appearing for three weeks... I can't connect either on the app or on the browser... Let me know if it's resolved because I'm worried!!!
0
Calel
 

Good evening,

It's been two months on my end, and I'm wondering if you've heard any news or if you've resolved the issue. Thank you.

0
Answer 15 / 15
ben
 

Personally, it's been a month and I still haven't found a solution, whether it's on computer, phone, tablet, etc...

Account unusable since 10/09/23
0
Cansado
 

I'm in the same situation, it's been two months. If someone has the solution, I'm open to it, and if it starts working again, please mention it if possible.

0