View original (French)

I can't log into my Free email account anymore.

Solved
nougat30 Posted messages 32 Status Member -  
nougat30 Posted messages 32 Status Member -

Hello,

I can no longer connect to my Free email account. Since the beginning of January, I've been with Bouygues, but I've kept my Free Zimbra email address. However, for the past three days, I haven't been able to log into my Free email account. What should I do? It's quite urgent. Is there anyone who can help me? Thank you in advance.


12 answers

  2. Kcaouette
     

    Hello, your old Free account has been closed.

    0
    1. Clarckos Posted messages 10069 Registration date   Status Contributor Last intervention   934
       

      Hello Nougat, Hello Kcaouette...

      @Kcaouette > No, the advantage with Free is that the email address and subscriptions are independent.

      The issue comes from elsewhere.

      Have you checked this first: https://webmail.free.fr/

      For your information, I have had a Free email address for over 20 years, and I access it with the credentials from back then, even though I have changed operators quite a few times...

      0
      1. Kcaouette > Clarckos Posted messages 10069 Registration date   Status Contributor Last intervention  
         

        The problem is that when you leave a tab, don't think that what you say is valid.

        0
      3. Kcaouette > Clarckos Posted messages 10069 Registration date   Status Contributor Last intervention  
         

        I doubted nothing, but your link confirms or denies nothing other than previously.

        0
    2. nougat30 Posted messages 32 Status Member 1
       

      Hello, the Free account yes has been closed but not the Free emails that I can keep and for 4 days now I haven't been able to access my mailbox while my husband's works, what should I do, thank you

      0
  3. Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   5 841
     

    Hello,

    ISPs are required to maintain access to mailboxes for 6 months after the account is closed. Therefore, something unusual is happening.
    Contact Free.

    What is well understood is clearly expressed,
    And the words to say it come easily.
    (Boileau)

    0
  4. Forgetful
     

    Hello,

    Contacting FREE from Bouygues will incur charges!

    ...

    0
    1. nougat30 Posted messages 32 Status Member 1
       

      How do I do it?? Thanks

      0
  7. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
     

    Hi

    You should start by telling us exactly what happens when you try ... because I can't connect to my free email account anymore, doesn't mean anything

    Username rejected?

    Password rejected?

    Which browser or email software (with what settings)?

    What security suite?

    0
  8. nougat30 Posted messages 32 Status Member 1
     

    Hello, everything is denied. I am on Zimbra Free, when I want to check my Free Mail, they tell me it's unknown, even though it has always worked and I've been on Bouygues since January, but I kept my Free mail without any problem. They systematically redirect me to my husband's Free mailbox as well. Since I'm not very skilled with computers, this is a mystery for me. Username and password denied. Thank you for helping me as I have important messages. Thank you.

    0
  9. nougat30 Posted messages 32 Status Member 1
     

    Hello, so it says connection error to the storage server ?? I don't understand what to do, thanks

    0
  10. nougat30 Posted messages 32 Status Member 1
     

    how to do it please I don't know I'm not good with computers who can help me

    0
  11. jee pee Posted messages 9442 Registration date   Status Moderator Last intervention   9 981
     

    Hello,

    This is a general issue with Free's Webmail, you can only wait for it to be resolved by Free: Ongoing issues concerning Free's webmail (universfreebox.com)

    0
    1. nougat30 Posted messages 32 Status Member 1
       

      Hello, I haven't been with Free since January; I'm with Bouygues now, but I kept my Free email account and it has been working since January. However, last Friday it stopped working, so I've been without my Free email for 4 days. I have important messages, and since I'm no longer a Free customer, customer service has sent me packing.

      0
  12. macbernic Posted messages 2231 Registration date   Status Member Last intervention   545
     

    Hello,

    Since the evening of April 9th, some email accounts from Free are out of order due to a server issue according to Free....

    But others are functional and are not experiencing any disruption....

    So as MPMP10 said, we will have to be patient until FREE repairs their server.

    See you later.

    0
    1. macbernic Posted messages 2231 Registration date   Status Member Last intervention   545
       

      That's it, we have access to the Free mailbox!!! But it's really slow....we'll have to be patient before everything goes back to normal...

      @+

      0
  13. nougat30 Posted messages 32 Status Member 1
     

    It's back since last night, phew finally

    0