Lenovo Legion 5 15ACH6H won't start anymore
SolvedDidi64_549 Posted messages 2778 Registration date Status Membre Last intervention -
Hello, my Legion 5 that is barely 3 months old won't start anymore since this morning, even though it was working perfectly until now. When I try to start it, the screen stays black and nothing else lights up except for the power button indicator. I've tried various tips from the internet for hours with no results... I'm really at my wit's end, especially since I urgently need it for exams.
3 réponses
Hello to you,
Yes, I have already tried this trick but without any results. I also tried removing the RAM sticks one by one and then turning it on, but still nothing. Disconnecting the CMOS battery didn't work either, unless I did it wrong...
Hello,
Thank you very much for your responses. I will ship the computer as soon as possible so that my sister can return it to the customer service. Whether it is an exchange or a repair, either one would be fine with me as long as the PC works properly. With that said, unless there are any further responses, I will consider the issue resolved.
Hello*
Any update from customer service? I have the same issue with a machine that is 3 years old and I would love to know if the problem has been found?
Thanks in advance...
(*) Basic elements of politeness added by CCM moderation!...................................
Hello to you,
Yes, I have already tried this method but without success...
Hello to you,
Yes, I tried this tip but still no result...
Is it guaranteed if it is only 3 months old?
If so, bring it back to the after-sales service where you purchased it along with the purchase invoice or receipt so that the warranty can be taken into account;
They will check it and will replace the P.C. without hesitation in any case.
You say that it doesn’t work, and that’s all.
You know nothing.
Ok thanks, I will have to ship it to France so that my sister can show the issue to customer service if I still haven't found a solution by next week unfortunately... But on that note, do the signs of wear pose a problem? Since there are a few small scratches on the computer.
Hello Didi64_549,
As far as the warranty is concerned, in 40 years of work, I have never seen exchanges after three months. The warranty provides for a repair under warranty service (store or manufacturer). Exchanges only occur if the seller's GTC (General Terms and Conditions of Sale, which must accompany the invoice) explicitly state so, within a short period (generally 15 days).
This is always subject to conditions (return of the packaging, intact internal seals, external condition, no drops or screen damage, for example).
In fact, unless you have an official document to provide us, I think it is risky to convey this recommendation to our visitors, who would inevitably face the merchant's refusal to comply.
Note: the "small scratches" mentioned by the requester are sufficient to refuse an exchange, even within the contractual period.