Internet connection lost when I turn on my computer.
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Herminilda
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_Ritchi_ Posted messages 21152 Registration date Status Contributor Last intervention -
_Ritchi_ Posted messages 21152 Registration date Status Contributor Last intervention -
Hello everyone, when I turn on my computer in the morning, my internet connection doesn't work. I have to unplug both of my plugs and plug them back in to regain internet access. My setup: the livebox and one plug are in the living room with the TV, my computer and another plug are in the bedroom. Until a few days ago, everything was working perfectly.
Thank you for your help.
Thank you for your help.
8 answers
Thank you all for your help and comments. In the end, I unplugged everything in the living room and changed a wire that was slightly loose in a socket next to the livebox. This wire is gray and connects the livebox to my home cinema. And since then, everything is back to normal. I think it might have been a bad connection, but once again, I don't know much about it. Have a great rest of the day, everyone.
Hello,
Questions:
• Are the plugs directly plugged into the wall socket and not into a power strip?
• What happened a few days ago: did you have a Livebox update? Did you have an electrical problem? Did you change the wall socket? Did you activate a power-saving option in the box? ...
That being said, I don’t understand why you asked your question in this forum dedicated to social networks (Facebook, Instagram, etc.). You should have done it in the Network/Livebox forum or even Network/Wiring.
Ritchi
Questions:
• Are the plugs directly plugged into the wall socket and not into a power strip?
• What happened a few days ago: did you have a Livebox update? Did you have an electrical problem? Did you change the wall socket? Did you activate a power-saving option in the box? ...
That being said, I don’t understand why you asked your question in this forum dedicated to social networks (Facebook, Instagram, etc.). You should have done it in the Network/Livebox forum or even Network/Wiring.
Ritchi
"...unplug my two plugs and plug them back in to regain internet access...": this operation allows for the re-pairing of the boxes. Normally, you do this once, during installation. If you have to do it daily, it means the boxes "lose sight of each other" but for what reason? Mystery!
No,
in principle, the pairing is done by pressing (for at least 2 seconds) the home button, not just by cutting the power.
here it’s just a reset he’s doing, but it doesn’t indicate where the blockage is... on one of the two modems, on the network card, on the box?
in principle, the pairing is done by pressing (for at least 2 seconds) the home button, not just by cutting the power.
here it’s just a reset he’s doing, but it doesn’t indicate where the blockage is... on one of the two modems, on the network card, on the box?
The problem is that it's a desktop computer with a separate tower and screen, so I need to move everything to the living room with all the connections to redo. And that, I'm sorry, I don't feel up to doing. I'm 70 years old and I'm not at my best. Is there another possible solution? In any case, thank you for advising me so far.
Hello,
Have you contacted Orange? It seems that these powerline adapters are theirs, provided with the box, so if they are faulty, they should normally replace them.
Since they no longer seem to pair, I tend to lean towards that.
Have you contacted Orange? It seems that these powerline adapters are theirs, provided with the box, so if they are faulty, they should normally replace them.
Since they no longer seem to pair, I tend to lean towards that.
Oh okay, I thought that like Free, they were provided with the box and therefore enjoyed the same warranty.
Indeed, live testing is always the best.
However, if OP hasn't changed the outlet and it pairs again when reconnected, I find it hard to imagine that the electrical installation would have lost a phase by itself.
Indeed, live testing is always the best.
However, if OP hasn't changed the outlet and it pairs again when reconnected, I find it hard to imagine that the electrical installation would have lost a phase by itself.
Unfortunately,
powerline technologies are quite fragile when it comes to electrical disturbances, and increasingly limited compared to the speeds offered by fiber optics. I think this is a technology in decline, with limitations from another era.
It was very convenient (and still is when there's no internal wiring) for sharing an ADSL connection, but it has fallen far behind in terms of fiber, both in terms of performance and reliability.
Mesh Wi-Fi networks are more efficient on both counts, but they are also more expensive.
We are increasingly reaching a situation where everyone must invest in a personal network independent of what the ISP offers (which isn't actually their role anyway).
powerline technologies are quite fragile when it comes to electrical disturbances, and increasingly limited compared to the speeds offered by fiber optics. I think this is a technology in decline, with limitations from another era.
It was very convenient (and still is when there's no internal wiring) for sharing an ADSL connection, but it has fallen far behind in terms of fiber, both in terms of performance and reliability.
Mesh Wi-Fi networks are more efficient on both counts, but they are also more expensive.
We are increasingly reaching a situation where everyone must invest in a personal network independent of what the ISP offers (which isn't actually their role anyway).
Indeed, powerline adapters do have drawbacks, and few people know this, but they are also limited if there are multiple electrical panels in the house or if the house is connected in three-phase, as the powerline adapters need to be on the same phase...
Indeed, the Wifi Mesh is the current solution. I had briefly explained and advised on this post:
https://forums.commentcamarche.net/forum/affich-37592278-optimisation-reseau-cpl-wifi-mesh#p37592364
For our OP here, if the speed is sufficient and his previous powerline adapters were working, it’s either necessary to replace them if they are malfunctioning, or have low current wiring installed by an electrician. Sometimes it's not that expensive.
Indeed, the Wifi Mesh is the current solution. I had briefly explained and advised on this post:
https://forums.commentcamarche.net/forum/affich-37592278-optimisation-reseau-cpl-wifi-mesh#p37592364
For our OP here, if the speed is sufficient and his previous powerline adapters were working, it’s either necessary to replace them if they are malfunctioning, or have low current wiring installed by an electrician. Sometimes it's not that expensive.
Thank you for this feedback that explains the cause of your problem.