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No USB ports are working and I'm stuck at startup.

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greenkrystal -  
Hello,
after a move and a computer that has been off for 5-6 months, I decide to turn it back on.
I reconnect everything as it should be (all accessories work (mouse, keyboard, etc.)).
I find myself stuck at the computer's startup.
No ports are working, so it's impossible to access the BIOS.
It displays:

"AMIBIOS(C) American Megatrends, Inc.

ASUS P8B75-M LX ACPI BIOS revision 0803
CPU: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz
Speed: 3300MHz

Total memory: 8192MB (DDR3-1333)

Detected ATA/ATAPI Devices…
SATA3G_3: Optiarc DVD RW AD-5280S
Press (CTRL + P) to enter MEBX setup menu

Please enter setup to recover BIOS setting.
NO Keyboard detected !
Press F1 to Run SETUP"

What should I do to be able to use my computer again, please..?

14 answers

  1.  macbernic
    Hello,

    First of all, you could change the BIOS battery that is located on your motherboard.


    See you later.
    1. greenkrystal Author
      Hello, I forgot to mention.. I have already changed the battery. And also before, I tried taking it out, waiting a few minutes, then putting it back in. No favorable results.. thank you anyway for your response.
  3. macbernic
    To answer this question: "NO Keyboard detected ! " As you mentioned, the keyboard is not detected ("how to update when the keyboard is not enabled")



    extract from the manual of your motherboard...
    You can also try using older keyboards with PS/2 connectors if you have them.

    @+
    1. greenkrystal Author
      Thank you, I don't have the installation DVD.. I will try to download the BIOS file and use a USB stick.. thank you
      I will pick up a PS/2 keyboard tomorrow. I will get back to you if necessary..
  4. macbernic
    The USB key must be in FAT32 format.

    @+
    1. greenkrystal Author
      Thank you for the info ????????????????
  6. txiki Contributor
    Hi georges97,
    "but this is not my experience restoring a few dozen PCs": Have you done computer maintenance?
    Me too, but it was a long time ago (2010). I'm lost today with the new configurations...
    I still believe, unless proven otherwise, that it's a physical problem with the keyboard (I've repaired a few of those too...).
    Let's wait until Monday. Good luck to everyone!
    --
    Happiness is the only thing that you can give without having it.
    1. georges97 Contributor
      Good evening txiki,

      I realize that I missed your question and I apologize. No, I haven't done any maintenance. I collect old computers starting from the Sinclair zx81 and own a number of original PCs (plasma screen, Amstrad PC/game cartridge, double 5 1/4" floppy disk PCs) and have repaired (voluntarily of course) a few dozen more recent PCs for acquaintances.

      I am not a professional in computer hardware, but I have long experience since DOS, through all versions of Windows (except Windows 11).
  7. macbernic
    Is your hard drive recognized by your BIOS?
    If not: check the connectivity of your hard drive by changing the cable and SATA port; if it is still not recognized by the BIOS: it's dead.
    If yes: repair your Windows and its boot using an installation USB.

    See you!
    1. georges97 Contributor
      Hello,

      My message has disappeared. I'm posting it again just in case.

      Question: how to update when the keyboard is not working and the BIOS is not accessible?

      The fact that a PC hasn't been used for months or even years cannot prevent it from rebooting with the original BIOS once the battery is replaced.

      In my opinion, the truth is elsewhere??? motherboard or RAM failure, but in that case we get different beeps to identify the issue.

      I’m saving the thread in case my post disappears again.
      1. txiki Contributor
        Hi Georges,
        "NO Keyboard detected!" As you said, the keyboard is not detected ("how to update when the keyboard is not activated").
        But in your question you mention: "(all accessories work (mouse, keyboard...)".
        How do you know these peripherals work?
        Have you tested them on another computer?
        "Not using a PC for months or even years cannot prevent it from booting up with the original BIOS once the battery is changed" Exactly!
        "motherboard or RAM failure, but in that case we have beeps" Exactly!
        Personally, I think it's a (physical) keyboard issue. Can you borrow a keyboard to test it?
        PS: Be very careful when holding a button cell (flat) battery with your fingers. You should not hold it flat but on the edge, otherwise there is a risk of short circuit without us realizing it.
        1. greenkrystal Author
          Hello, yes I tested my keyboard and mouse on another computer. Both are working. I’ll be getting a PS/2 keyboard tomorrow... I’ll get back to you if there’s no change.
          Yes, thank you for the info about the battery, I was aware. Thanks.
      2. georges97 Contributor
        Hello macbernic,

        Thank you for shedding light on this and rest assured that I don't want to nitpick, especially since I willingly acknowledge the greater expertise of many participants.

        That said, a number of answers are missing:

        1) Does the keyboard work or not on another PC?

        2) It seems essential that the keyboard be recognized in the BIOS, before launching Windows, as I don't see how a BIOS update could be performed from a DVD or removable media, such as USB, if the original BIOS is non-functional.

        3) The message "Press F1 to Run SETUP" usually appears when the BIOS battery is dead, but does not prevent access to the BIOS, particularly to change the system date and the storage device settings as well as the boot order to launch the famous Asus utility; otherwise there would be a message like "missing operating system".

        4) As I suggested, if the motherboard is faulty or a memory stick is defective, the startup is blocked and thus the remedy cannot be applied (possible only if the motherboard and processor are functioning, of course). No response on RAM memory tests.

        To me, No ports are working, so it’s impossible to access the BIOS. means that the devices are inaccessible.

        5) For the proposed repair utility to work, the configuration must be operational and only a BIOS update is required. I also don't see why this update would be essential since the PC was functioning before it was taken in.

        Now, it might just be a connector issue (processor, memory stick, hard drive) but given the current state of things, it seems that a quick-fix solution is expected while the various components need to be tested to find the failure. In any case, I don't see how to implement the software repair without a functional keyboard and peripherals.

        I may be completely wrong, but this is based on my experience restoring a few dozen PCs, which is surely always a work in progress, but could be facilitated (if desired) by answers to the questions of txiki and myself.

        edit deleted: my bad.
        1. greenkrystal Author
          To answer the question about the keyboard, yes it works on other computers.
          It is possible that one of the components is faulty, but I do not have the necessary knowledge to confirm or deny that. I am waiting to get the keyboard back on Monday with the PS/2 connector. In other cases, I will be obliged to take my unit to a technician. Thank you again for the attention given to my post.
      3. greenkrystal Author
        Hello, I recovered the PS/2 keyboard yesterday. To my great joy, it works.
        I therefore access the BIOS.
        (I read that a simple change of date/time might be enough) so I change this, I save/exit.
        The PC restarts and then... an error message appears.

        “Reboot and select proper boot device or insert boot media in selected boot device and press a key”

        I check online to see what it says.
        I spend my evening pressing ctrl+alt+delete to restart the PC to access the BIOS, doing the few manipulations I could find online.

        - set the hard drive as the first boot option (I either didn’t succeed or it didn’t change anything...)
        - reset to default and restart
        And other things that I can no longer remember, but I followed from “explanatory videos”

        At 11 PM, I decide to go to bed before I break (I'm slightly short-tempered ^^’) something..

        Thank you again for reading..
        Have a good day.
        1. georges97 Contributor
          Hello,

          As it stands, your report indicates either a hard drive failure (hardware) or a corruption of the boot sector.

          “reboot and select proper boot device or insert boot media in selected boot device and press a key” means that the system cannot boot from the selected media (hard drive).

          There is a possibility to repair the boot sector from a CD or DVDROM designed for this purpose, but for that, the storage devices would need to function. This would allow for Windows to be repaired or reinstalled.

          see:

          https://www.malekal.com/malekal-live-cd-reparer-depanner-pc-windows/
          1. greenkrystal Author
            Thank you for your quick response.
            I hope the hard drive is still working; otherwise, that would mean I’ve lost everything that was stored on this computer as well as my previous files? :’(
            If the hard drive is dead, is there a solution to recover its contents?
            I will bring the unit to a technician to see what the issue is in the end.
            Thanks again.
        2. georges97 Contributor
          Good evening,

          In addition to the Malekal site, which offers all the necessary tools for repairing a PC, you have the Crystaldiskinfo tool, which allows you to test the condition of the hard drive. If it is operational, you will be able to recover the content by mounting it in an external USB enclosure or even using an (active) connection cable for the hard drive.
          1. txiki Contributor
            Hello everyone,
            "test the connectivity of your disk, change the cable and SATA connector": the cable is very rarely the cause (although it can happen, but it's very very rare).
            I would rather think it's the card that manages the disks; but at the very beginning, in the list, we don't see the disk. Therefore, it should be tested on another machine as georges97 says "by mounting it in an external USB enclosure".
            It might be the "boot sector" that has a problem.
            Best regards!
            --
            Happiness is the only thing we can give without having it.
            1. Greenkrystal
              Hello,
              I solved the problem. It was due to a faulty data connector that fried my hard drive. So, I changed the hard drive, added an SSD, and it's back up and running.
              Thank you again for your attention and your responses!
              Have a nice day and best wishes

              Sincerely, Green